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“glad to have stayed here”

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DoubleTree by Hilton Alana - Waikiki Beach
Ranked #48 of 84 Hotels in Honolulu
Singapore
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“glad to have stayed here”
Reviewed February 9, 2013

so happy to have been assigned as room as soon as i arrived - really needed to sleep after a long trans-pacific flight. appreciated the proximity to the convention centre and the relatively small scale of the hotel as it provided a calmer experience than either the hilton hawaiian village or the embassy suites. the staff were also friendly and efficient - good to see familiar faces everyday. a few downsides : the windows are not double glazed and was woken up by the wailing of sirens from emergency services (no idea why they have to be so noisy in the middle of the night), plus the breakfast selection did not vary much

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank ChubbyHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, March 11, 2013
Aloha ChubbyHubby,

Thank you for your candid review of your stay, as well as for choosing to stay with us. We're happy to hear you were able to get well rested after a long flight to Honolulu. We wish we could control the noise level of the city, but we're glad to know that you had a pleasant stay regardless.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
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Brisbane, Queensland, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 6, 2013

The staff, room and location were all commendable. We were able to check in very early after a long international haul. Whilst not right on the beach, being a little bit away from the hustle bustle of the main, noisy Waikiki area, was good. We could still walk to the main shopping area and beach. The room was clean, nicely rennovated and the bed extremely comfortable. We were not up too high and there was no great view but for a short stay, this motel proved good value for money compared to more overpriced motels/hotels in the hub of it all.

  • Stayed January 2013, traveled with family
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Helpful?
Thank SmileyTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha SmileyTrax,

We hope you enjoyed your trip to Hawaii! Thank you for taking the time to write about your stay and we're happy to hear that you enjoyed it. We hope to have to back with us the next time you're back in town.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Los Angeles
Level Contributor
169 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 3, 2013

This hotel was recently updated, and the renovations are very nice! The rooms are now nicely decorated, and the bathroom has been re-vamped to include a nice handheld shower head. The rooms are a little small, but clean, and comfortable. The staff was very helpful and friendly, and the location of this hotel is just perfect to get in and out of Waikiki. We rented a car, and their porters were always really courteous! Probably the only downside was the $30 cost per night to park the car. I always love to come back to this hotel, because it is so close to Ala Moana and easy to travel to and from this location, (and the warm cookie they offer at check-in)! Would highly recommend for a nice stay.

Room Tip: Select a room higher up in the building and towards the mountain side. The rooms are a little coole...
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
3 Thank winenutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha and Mahalo winenutt!

We're so glad to hear your compliments to our property and our staff members. We look forward to welcoming you back with a warm and delicious Doubletree by Hilton chocolate chip cookie the next time you come back!

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 1, 2013

My first impression was good with the nicely decorated lobby. I booked a suite. I get right off the elevator and take literally three steps to find my suite is right next to the elevator. The room was pretty modern looking. You could hear the slight noise of the elevator going up and down. The room was quite small for a suite. We pulled out the pull out couch for the is where a family member would be sleeping. What we found was multiple hairs and little bits of what could have been food or I don't even know. I called the front desk asking for a cleaner suite and one away from the elevator. The manager came up and was very apologetic and nice. All the suites in the hotel are by the elevator so we ended up staying in a regular room. The manager gave us a discount on the room for the inconvenience. The new room was clean and much more modern looking. From this point on we had a nice stay at the the Alana. The staff is very friendly as well.

Room Tip: If you have trouble sleeping, do not get a suite because all are right by the elevator.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Coco H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha Coco H,

Thank you for staying with us and for this candid review of your recent stay with us. We apologize for the mishap with cleanliness and will be bringing it up with our housekeeping staff. We always strive for impecable service so thank you for helping us with your comments. We are glad that you had a nice stay once that situation was settled. We hope that you'll give us another chance to be of service, the next time you're in town.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Atlanta, Georgia, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2013

Received an upgraded HHonors room - beautiful hotel, great experience, friendly staff, breakfast staff was great. Location is off the beach, but close enough to reach by a short walk. Just get the continental breakfast; if you want more, walk down the street to Eggs and Things.

We'll be back.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank Craig T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha Craig T,

Thank you so much for your comments regarding our property. We're very happy to hear that you'll be back with us and we can only hope to provide an even better and more rewarding stay the next time around!

Mahalo,
The Doubletree by Hilton Alana Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 26, 2013

This is the perfect hotel if you keep busy seeing the island and Waikiki, but want a clean modern room. It is newly renovated and well cared for and less than a 5 minute walk through Hilton Hawaiin Village to the beach, which is much less crowded on this end. Its a much less busy secretion of Waikiki, but you are still close to everything. My room was not facing the ocean but had a nice view of the city and mountains. Hilton honors got us a decent simple breakfast with good Starbucks coffee. The front desk was very helpful in getting me transportation to Pearl Harbor.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Skippington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha Skippington,

Thank you for staying with us and for writing about your pleasant stay. We'll pass your compliments to the Front Desk staff. We look forward to having you with us the next time you're in town.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Charleston, South Carolina
Level Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 26, 2013

The hotel is in need of updating. Facilities are very 1980's in appearance. The staff from front desk to housekeeping is excellent. The restaurant is at best average. They try for a boutique type hotel but come across as just being cramped.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuzzCzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 15, 2013
Aloha BuzCzar,

Thank you for sharing your thoughts about our hotel and for staying with us. Our most important goal is to provide a rewarding and caring experience for our guests, whether it be through our staff's service or through the amentities provided. We're proud that we met the bar of excellence in terms of our staff and we also want to thank you for your comments regarding our aesthetics that will be taken in to consideration for future renovations.

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Alana - Waikiki Beach

Property: DoubleTree by Hilton Alana - Waikiki Beach
Address: 1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Honolulu
#38 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Alana - Waikiki Beach 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more   less 
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu

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