My husband and I are currently staying at this magnificent hotel and cannot stress enough how far superior this hotel is compared to the others along the beachfront.
Everyone has gone out of their way to provide the ultimate service not to mention the beautiful ocean front room 1408 we were assigned on checkin. Unfortunately due to the overbearing Sheraton hotel at extremely close proximity to our room it became untenable for us to venture onto our balcony due to the unrelenting noise from the jackhammers they were using to renovate their rooms
Popped down to reception to see if we could be relocated to a quieter room and even though the hotel is about 95% occupied they managed to relocate us for the duration of our stay in a magnificent Diamond Head Premium Ocean Front room 1065. As we are LHW members our significant upgrade was complimentary,
Sensational views but would have also been v happy with our previous room had the noise from the Sheraton not been an issue.
For hotel buffs like me it’s worth doing the back of house tour with Aunty Melbourne who btw is turning 90 next week. Gives you a real insight into the running of every dept of the hotel. They don’t outsource anything
I was always curious to check out the Royal Hawaiian’s Malani Tower ocean view rooms and I can categorically tell you they don’t come near the spaciousness and luxury of the Halekulani rooms imho. The amenities are topnotch here

We wouldn’t even consider staying anywhere else. It’s simply the BEST!

Service is impeccable, and the ocean view is obviously impressive. Really lovely balcony to enjoy reading or lounging outside.

The only minus point is the quality of amenities in the room. For a hotel with this rate, you just expect a lot more. There isn’t water, tea, water boiler, minibar... provided. Nothing in the toiletries area either. You have to call for absolute everything... of course they don’t mind, but it’s not really the standard anymore to have to inquire at this room rate. The equipments are old and there isn’t a standing shower. Both of us almost tripped getting in and out of the bath tub. The control for air con is hidden in the closet. Overall - lots of getting used to if you are more familiar with modern hotels.

However, if I have to choose 1 improvement point that would help improve the quality of the stay, it would be the linen.

My husband and 3 children ages 14 , 15 and 16 recently returned from 9 nights at this most beautiful property ! Words cannot describe the beautiful ambience of the property .. the location yes its in Waikiki however it is an oasis away from the crowds.. the property in all aspects is very 5 star and incredibly friendly .. everyone from the housekeeping staff, the pool attendants , front desk , concierge , everyone ! is so warm and friendly .. and make you feel so very special and I feel this exceptional level of service is what sets it apart from other properties in Honolulu. I have been fortunate enough to return this property a few times over the past years and its warming to see familiar faces in the staff ..nothing is every too much trouble and honestly , they make you feel like royalty !.
A special thank you to Mark Waller, Michael Okamoto and Vanessa Greene who have a real "gift" in customer service and all went out of their way to make our vacation that extra bit special - to which we are so grateful. If you want a memorable , beautiful and special 5 star hotel , this is it !!! trust me , you will return again and again ..