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“Great But Not That Great” 4 of 5 bubbles
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #5 of 84 Hotels in Honolulu
Certificate of Excellence
Edgewater, New Jersey
Level Contributor
267 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Great But Not That Great”
4 of 5 bubbles Reviewed October 20, 2013

My wife and I have visited the Halekulani a number of times in the past few years. We have always thought that it was the best hotel in Waikiki. Not so much any more. Maybe it was the time of year (October) but it was just too busy and it seemed that the staff was overwhelmed. We counted 10 weddings over the weekend.
Upon check in we arrived at 1:30 and they told us our room was not ready yet and that they would call our cell when the room was ready. We said fine and proceeded to change into our swim suits which we had packed in our carry on knowing this may happen. We had to change in a poolside bathroom, they did not even offer us a place to change. We sat by the pool and never received a call. At 4PM I decided to check on our room. They said Oh yes, oops, they forgot to call. In my opinion when you are paying a premium rate for a hotel you should at least get the room on time.
We got to our room and the view was great but the room seemed tired and dirty.
The bedspread had stains on it as well as the rug.
Oh well.
I will say that even being as overwhelmed as they were the service, besides the front desk, was great. Very professional and friendly.

Room Tip: You want a room with a view of Diamond Head. If you can get an ocean front room you will get to see...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Lawrence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,350 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Potomac, Md. USA
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

We were disappointed during our 3 day stay. The hotel is living off its reputation of old.We should have realized things had changed when we saw the receptionists dressed in sterile office garb. Where's the aloha spirit? Room was medium-sized, average appointment, light on communication and electronic connections, missing curtains for privacy (looks right on to other balconies). The shower knobs are too high-tech, we miss the simplicity of the good ole off and on knob. However, there are lots of little pluses, like shoe buffers and lots of hangers and cosmetic goodies. No ironing board. I guess the bottom line is that it's overpriced because of its location. At $32 a person for the breakfast buffet, we were surprised that the selections were not larger.

Room Tip: A garden view room would be just as good . We had an ocean view but it really was a partial ocean vi...
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  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank RoxiePotomac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

Stayed here for four nights. The rooms were nice, although just standard for hotel of this caliber (nothing special or surprising). Pool is not child-friendly, the water is freezing and there is not hot tub for warming up. The hotel otherwise is fine with kids. Breakfast buffet is great, served where drinks and late afternoon/early evening hula dancers are located, looking out over the ocean. Not a place to go if looking for a quiet getaway as the hustle/bustle of Waikiki is all around. We were with our children so we did not get to sample the fancier restaurants or the spa. Higher priced than other hotels in the area, but also probably nicer accommodations. Our hotel of choice when in Honolulu.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank timo123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 9, 2013

I spent my first time in Hawaii for a week as my birthday celebration. Apart from many variety of delicious food I could get, what I can think about Hawaii is Halekulani hotel--the hi-end nice and clean resort that comes with numbers of complimentary activities and friendly staff. I would love to give a five stars rating, however, it's a little bit pricey. I wish they offer a good deal to an existing customer :)

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nurun_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
189 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed October 8, 2013 via mobile

Love this place, special view, beautiful suite, great room service, perfect staff, so polite and sweet from top to bottom, worth every penny. Other guest a little unfriendly, but told that's their nature, spoils it a little.

Stayed October 2013, traveled as a couple
Helpful?
Thank princessofvisconde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

We stayed here for 5 nights in September and were immediately blown away by the high level of customer service we received from every hotel employee. There was not one employee who did not display this exceptional service. We were taken to our room and explained all about the hotel and the room. They provided a complimentary bottle of champagne when they discovered it was our wedding anniversary. Whatever we needed we received immediately. The concierge were fantastic in making dining reservations and tours. We had a partial ocean view which they advised was upgraded to an ocean view. I must say though that if I had paid for an ocean view I would have been disappointed as the view of the ocean was only visible if I peered sideways over the balcony. The only thing that did bother us though, was that in their cocktail lounge in the evenings and at Orchids the restaurant, the men were required to wear long pants. With the weather in Hawaii my husband found it a little uncomfortable to wear long pants so we consequently didn't go to these in the hotel. It was a shame and management should consider amending this rule to collared shirt and dress shorts as I heard other guests complain of the same thing. Overall though the location is excellent, there is an ABC shop just nearby where you can buy any basic items you need and also lots of restaurants and shopping close by. It was also a nice part of Waikiki away from the real busy parts. There were very few children running around. The beach itself attached to the hotel was average but good for a quick dip. The service is what makes this hotel outstanding and if you are looking to be pampered and looked after like royalty then this is the place to stay!

Room Tip: Ask questions when making your reservation to avoid disappointment regarding the view from your room...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hazlemere
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

Located just on the edge of Waikiki beach, away from the crowds and surfers, you know this is a high quality hotel from the moment you arrive. From the greeters, to the porters, to reception, to the concierge and then throughout the rest of the hotel, the level of service is fantastic. Our room (double ocean view) was very good - not huge but the right size and spotless during the stay. Our first week of the 2-week vacation was quiet, with very few kids but surprisingly the second week seemed to see a big influx of Australian children who were quite noisy - but still not enough to put a damper on the hotel overall. The only small point to be aware of is that it's not possible to reserve a table for dinner at the House without a Key (onsite restaurant) which is popular for drinks with the locals and other hotels, so either be prepared to wait if you'd like to dine there or reserve at other restaurants close by (there are lots, some excellent).

Room Tip: Ocean View gives a good view of the pool and ocean
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank relax_calvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Honolulu
#3 On the Beach Hotel in Honolulu
#3 Romantic Hotel in Honolulu
#4 Luxury Hotel in Honolulu
#4 Family Hotel in Honolulu
#4 Spa Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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