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“Graceful hotel” 4 of 5 stars
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #3 of 84 Hotels in Honolulu
Certificate of Excellence
canada
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Graceful hotel”
4 of 5 stars Reviewed November 18, 2012

The hotel is excellently situated right at the Waikiki beach. We had a diamond head ocean view room- very nice to see the iconic view every morning! The hotel has a graceful and elegant feel. Many weddings were held in the courtyard. Pool area was small, but did not need to spend any time there. The included breakfast buffet was simple but met our needs (rice, miso soup, pickles, smoked salmon and steamed vegetables for me; omelet bar, cereal, bread, cheese, bacon and sausages for DH). Every night at turndown there was a small little gift, which was a very nice touch. Shower was small but excellent functionality. One improvement was at checkout- the staffer at the checkout desk was brusque and seemed unfriendly. We had a very late flight out. The check out staffer did not mention the hospitality suite. It was the very helpful and friendly bag valet that mentioned that there is a hospitality suite with lockers and two showers that can be used by guests after checkout. This meant we could have hung out at the beach and showered before changing into our cold weather airplane clothes. The hospitality suite is also the business centre. Please note that suitcases cannot be brought up to the suite- but small carry bags can be locked in a locker for change of clothes. There are also complimentary beverages- coffee, tea, cold drinks. We wished we had known about this ahead of time, so we could have worn our bathing suits on that day.

Room Tip: Don't forget about the hospitality suite if you have a late flight out.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank surreygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (379)
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  • English first
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English first
Thousand Oaks, California
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 16, 2012

Everything about this hotel is service, service, service. Wonderful attentive staff either having a drink, dinner at Prchid or La Mer, or staying for a holiday. The spa is amazing, a couple massage with lava rocks.

A honolulu must

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garland, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

We had an overnight stay at this hotel just last week. The rooms, views, staff and amenities were five star all the way. The most amazing part of the trip was that during my stay I dropped $75 in cash while in the exercise facility. I called from the airport and asked them to check and not only did they check, but they found the cash and credited my room. Wow! It would have been so easy to pocket the cash, but they did the right thing. Great Karma!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank DebBeaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed November 12, 2012

I have wanted to stay at this hotel each time I have been to Honolulu. This time it worked out. I had a town car pick up my husband and I at the airport, which was worth it. The bellmen upon our arrival were helpful and friendly. Unfortunately, that was the highlight of staying here so far. The front desk was a bit impersonal. Yes, we had a receptionist take us on a brief tour and walk us to our room. I had reserved through Amex Fine Hotels & Resorts so had hoped we might get an upgrade only to find what I thought was more of a downgrade. Imagine my surprise when we were given a room with twin beds. The receptionist explained that no room type is guaranteed. Everything is a request, and basically you get what you get when you arrive. So word to the wise, think about what you want in a room and is not getting it worth the $$$.

The receptionist said she would have housekeeping turn the twins into a king, which did not happen. We had to call down hours later once we returned to find nothing had been done. Of course simply pushing the two together just isn't quite the same. Also, problems with the phone were not corrected as promised, until I called again hours later also. Have to wait till tomorrow to get that fixed. I requested and opportunity to upgrade my room, which I certainly could do for another $1,300 a night. No one seemed to care that I wasn't happy with my $700 a night twin bed room.

Anyway, rooms are fairly small unless you reserve a suite. Seating is limited in the room. Ocean front means you get a view of the pool and a tiny bit of the ocean. Pool seems overly small and I am certain the beach area is equally as small. Overall, we are greatly disappointed. I do not feel the care and concern that other reviews have mentioned. For the money, I would think twice before ever staying here again. Probably didn't help that we had just stayed at the Four Seasons in Kona which blew us away in terms of service and rooms, compared to this.

Stayed November 2012, traveled as a couple
Helpful?
18 Thank Karla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed November 12, 2012

We are here right now. We had previously stayed at the Halekulani one two occasions. A number of years have passed since our first stay and a few have pasted since our most recent, so this was the diligence test. Service and the condition of the hotel facility continue to get top marks. Our ocean front room overlooking the famous orchid bottom pool (11th floor) was beautiful and immaculate in every detail, even the smallest. I could not find a corner in the bathroom that was not spotless and the fixtures were top of the line. Service in the restaurants has been of the highest professional standard, even the casual poolside dining.

Room Tip: The hotel has an excellent room location map/graphic on its website. With the rooms described as &q...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TonyTraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 12, 2012

I am one to always read the Trip Advisor, before I book a hotel- I feel it’s important to read- referrals are always the best ones when deciding where to stay.
I highly recommend this hotel. It was a wonderful experience. This hotel is the cleanest hotel I have ever stayed at in my life. Every corner is clean, neat and well organized. The treat you like a queen and king here. The location is fantastic- everything is around there. Great, great, great location. Every day there are cute little notes on your bed, that was my favourite, I’ve kept every single note.
We went for our honeymoon and stayed here, it was the best hotel in Honolulu. I strongly recommend it. If you stay here, you will not be disappointed!!!
Ps. I read some reviews how it is expensive. Hawaii is expensive wherever you stay. Period. Any hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mareens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
379 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed November 11, 2012

In addition to location, location, location, the Halekulani delivers service, service service. Everything is done elegantly. The staff goes out of their way to help us. They anticipate needs and strive to deliver what is needed before we even recognize it.
The service people, all of them, were always friendly and helpful. They never made us feel that we were an interruption or a bother to them. We really felt as part of a loving family.
We splurged on the Diamond Head view oceanfront room and it was worth it. Our lanai had a picture postcard view of Waikiki and Diamond Head. We ate a number of meals outside on our lanai because the view and setting were wonderful.
We were there for a tsunami scare. The hotel kept us well informed about what was expected and what they were doing. The event turned out, thankfully, to be minimal, but the hotel appeared ready to take care of whatever occurred.
For a luxury treat, the Halekani delivers a fabulous experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Paul_from_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Honolulu
#3 Business Hotel in Honolulu
#3 Luxury Hotel in Honolulu
#3 Romantic Hotel in Honolulu
#3 Spa Hotel in Honolulu
#4 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
Reservation Options:
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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