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“Luxury In Paradise”
Review of Halekulani Hotel

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Halekulani Hotel
Ranked #8 of 84 Hotels in Honolulu
Certificate of Excellence
Adelaide South Australia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Luxury In Paradise”
Reviewed August 13, 2012

From the minute you arrive you know you have made the right decision!
Everyone is very attentive and the reception area is pristeen and perfect, everything is creamy white and polished and the floral arrangements everywhere are unlike anything I have ever seen before. Service is always with big smiles, we were escorted to our room and the hotel layout was carefully explained to us. We were on the 15th floor overlooking the ocean and pool area and the view was breathtaking, we could see turtles in the water and the stage below was set for Miss Hawaii to Hula while a group of boys with angelic voices serenaded in their classic mellow tones, if this isn't Paradise then I haven't been there yet!
Our room was beautiful and we had chocolates and a plate of delicious fruit on the table, every night a special little gift was left on our pillow, something uniquely Halekulani Hawaiin!
The location of the hotel is perfect, right on the beach and with just a short walk to the Trolley station (buy a two day ticket and do all 3 lines, red, green and pink) It is a five minute walk to wonderful shopping, Victoria's Secret, Coach, Saphora, and all the Gucci style fancies if you can afford it! There is a fantastic restaurant on every corner and we even walked to Alamoana Shopping Centre, quite a few times, as we are walkers by nature! The ABC shop is also just 2 minutes away if you want to get supplies. I loved that the Hotel provides free bottled water every day to your room and an ice bucket - filled fresh twice daily.
We loved the gift shop and the fact that this hotel has a dress code, very nice in this day and age!
We didn't eat in the restaurant as we had big days and were too tired but we did have room service twice and it was perfectly delicious, very generous serves of lovely fresh food.
Would highly recommend this hotel if you are after a bit of luxury and pampering and it is the perfect location!

Room Tip: Aim for a high floor with a sea view if you want to look at the ocean but my daughter was in a garde...
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  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Vivien55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (419)
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Auckland Region, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 12, 2012

The Halekulani is the best hotel in Honolulu , rooms are lovely and roomy,grounds are exquisite.There is always a seat by the pool and very attentive pool staff to immediately provide you with towels, water and magazines,at no extra cost. The food was excellent and the service impeccable.World class,we will definitely be back!

  • Stayed May 2012, traveled as a couple
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Helpful?
7 Thank Sam716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juneau, Alaska
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed August 9, 2012

The Halekulani is a calm oasis in the middle of the madness that is Waikiki. The rooms are fairly large for Waikiki and the public areas are airy and elegant. The fitness room is very nice and has a good view of the pool/courtyard area. The restaurants are pleasant, although it is disconcerting to have people stroll by on the beach walk and stare at you as you eat your breakfast. The best part of the hotel, however, is the service, which was topnotch: friendly without being unctuous, and very efficient.

Room Tip: Avoid the rooms facing the street, which is very noisy.
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  • Stayed August 2012, traveled with family
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Helpful?
4 Thank Alaskatravel1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 9, 2012

We stayed here for our honeymoon (which apparently this is a popular place for) and from the moment we arrived, the customer service was consistent with every person we encountered. We booked an oceanfront room, but were shown to a partial oceanview room. We showed our reservation and they brought us back down and the manager worked with us and made sure we had a room that met our request. In fact, they went above and beyond and upgraded us to a suite during our stay. They rectified the problem immediately and followed up and made sure we were happy, which we were. The suite was great and we had a wonderful view. The bathroom was great and spacious with a walk-in closet, tub, shower with great water pressure, and a separate toilet room, with a bidet. Upon check in, you have papayas and bananas to greet you, as with our champagne as newlyweds. And each day thereafter, you have a little keepsake gift on your bed. It's so cute. They also provide complimentary bottled water each day. I hate to sound unappreciative, but we weren't the biggest fans of the bottled water (deep ocean water), but very happy to receive nonetheless, and bought "regular" bottled water at the local ABC Store.

Pool:
Not the biggest pool, but not the smallest either. It was perfect for the size of the hotel. The staff there found us 2 chairs that met our request (one in the sun, and one in the shade) in the middle of the afternoon. They even offer guests a frozen treat! Clientele is great here if you're looking for a more serene, relaxing setting vs a young party crowd, which is exactly what we wanted.

Restaurant:
We ate at Orchids for dinner and a House without a Key for lunch and breakfast. Both are great. No complaints here. You know this is the Halekulani and Hawaii, so you're expecting high prices (My crab sandwich was $22.). You have Roy's and Denny's across the street as options too, plus many other restaurants in the walking distance as well. (We walked to Egg N things for breakfast one day too which was pretty good and popular.)

Spa:
We had one of the best massages here. We usually want firm pressure and oftentimes you don't get it depending on the strength of your massage therapist, but wow, this place, they mean firm pressure! I almost had to tap out! They also provide you with complimentary toiletry items to freshen up. This spa does not have saunas or steam rooms though and that's the only negative I have to say. It's mainly just the massage. They also provided us mochi ice cream as we sat outside after our massage as well.

Overall, this is a very nice upscale hotel right on the beach. (Oh, speaking of beach, the public beach area in front of the hotel is very small.) You can tell the difference when you walk in here compared to other hotels. It is very nice, quiet, comfortable, and their level of service is above all others in a very nice casual and subtle way. I will definitely want to come back!!

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
3 Thank JulesInLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 8, 2012

We had an amazing 3 nights here after a week at the Westin Moana Surfrider at the other end of the beach. We got a great special and looked forward to this for months. We were not disappointed. We were escorted to our room to complete check in. We had a great room that overlooked the pool and the beach. At night we would sit on our balcony enjoying the Hula dancing and music sipping our own champagne. Every morning we went to the pool and had a coffee and bagel. The staff didn't mind we brought some food with us as we would order drinks and stay for an early lunch by the pool. In the heat they would offer us ice blocks and water. The security guards were so well dressed and would keep a watchful eye! As I passed through the foyer, the staff would greet me by name!

Every night we would rush home and look for our turn down treat. We still have the key ring and note cards! Every night we were invited to an event in Wakiki. We felt very special.

We had a terrific time and would most definitely return. I've been to Hawaii many times for work but this was my most luxurious stay and my husband's first trip there and he's still raveing about it. It was heaven!

Room Tip: We would not have enjoyed a room on the lower or ground floors due to people walking by. I would re...
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  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Waitermorebubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juneau, Alaska
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed August 7, 2012

This is an exquisite hotel in the Waikiki area of Honolulu. Beautifully laid out with very helpful and friendly staff. We normally stay at the Kahala, on the other side of Diamond Head, but decided to try the Halekulani based on friends' comments. Overall: a first class hotel.
Pros: very calm and very quiet and very peaceful, almost amazingly so given the location right in the center of the Waikiki crowds. Staff friendly and unobtrusive. Breakfast at Orchid's (the non-buffet option) was quite nice.
Cons: we had business in Honolulu and found access in and out very difficult. Traffic in Waikiki, both vehicular and pedestrian, is a nightmare. The room we were first given was right on the outside street, with a lanai overlooking the traffic. The staff did move us, without protest, to a nicer room (albeit a "disabled access" room) but given we were paying "rack rate" a better room right off the bat would have been nice. Plus, we had an unexpected "high season rate change" on arrival--enough of a difference from the rate quoted when we booked that we might have booked elsewhere. One would think a hotel of this caliber would honor its reservations. That was a sour note.

Room Tip: Ask for a room overlooking the pool or garden
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank Juneauite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fort myers florida
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 4, 2012

Stayed two nights in two bedroom Diamond Head view suite end of June 2012. Hotel not much to look at from curb but very open and casual classy inside. Bell hops were very efficient and friendly.This was the end of our 25th anniversary trip with kids 22,21,17 and 15 which started at Disney's Aulani 2 nights, Pride of America Cruise, and now here. Great relaxing end to this trip of a lifetime. Very convienent location across from great shopping and a great ABC store with everything in it and cheap breakfast also across the street. House without a Key was nice to have some eats and a drink and watch a nice hawaiian show. Musicians were great. One of the things that the high prices were paying for I'm sure. In June the sun was in your eyes until it set if you were to the left of the stage. Get to the right of it so sun would be at your back. All remodled rooms were neat with fancy ultimate controler for lights, front desk assistance, and other stuff I never really knew was there till we left. Oh well.The sliding louver doors for curtains was a neat idea and attractive. Also if open a door in bathroom you could see Diamond Head from there. The views and ambiance of the suite was worth the high prices. Again ,once in a lifetime experience and in this case you get what you pay for. Nice we could all stay together. Just two comfortable beds in suite but two rollaways took care of the sleeping arrangement. Suite had two bedrooms connected to a living space room each had it's own balcony. The balconies were not connected. My son liked sitting out there with his laptop . Wifey loved the shopping strip with all the tiki torches lit at night. The girls walked to the Waikiki Shell for a Jason Mraz concert while we were there so very convenient for that as well. Nice little night time gifts on bed impressed Wifey. The hotel let us stay till 2pm late checkout in one of the rooms at no extra charge. No beach to speak of but not a problem for us since we went surfing with Hawaiin Fire Surf and had enough beach and sun.Everyone hated to leave this hotel and someday will return I'm sure! Expensive, but anything of high quality usually is.

Room Tip: Any room with a view of nightly show would be special I would think.
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  • Stayed June 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank disneydad4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Halekulani Hotel

Property: Halekulani Hotel
Address: 2199 Kalia Road, Honolulu, Oahu, HI 96815-1988
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Honolulu
#3 Business Hotel in Honolulu
#4 Family Hotel in Honolulu
#5 On the Beach Hotel in Honolulu
#5 Spa Hotel in Honolulu
#6 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Halekulani Hotel 5*
Number of rooms: 453
Official Description (provided by the hotel):
Halekulani has been hosting visitors to Waikiki Beach for nearly 100 years. Today its reputation for gracious hospitality, impeccable service and magnificent cuisine is unequaled on Oahu and renowned, throughout the world. ... more   less 
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Also Known As:
Halekulani Hotel Honolulu
Halekulani Hotel Hawaii/Honolulu

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