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‘Alohilani Resort Waikiki Beach
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Reviews (3,683)
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1,175
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1,598 - 1,603 of 3,683 reviews
Reviewed June 24, 2014

Great location, great view from an ocean view king. The breakfast buffet is a little pricey, the cafe near the exit is a decent deal. Expensive and reasonable places all around, right in the middle of Waikiki. We arranged most of the details of our trip ourselves so we didn't have a lot of interaction with concierge. They were friendly but didn't usually have a lot of detail. Hotel should warn folks about street closures for festivals and parades. I got an email saying they plan to in the future. Room was clean and neat, like the hotel. Nothing too exotic but nice. Nice sized safe for my gear, comfy bed and really comfy pillows.

  • Stayed: June 2014, traveled as a couple
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1  Thank JonandLorireviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at ‘Alohilani Resort Waikiki Beach, responded to this reviewResponded June 27, 2014

Aloha Jon and Lori M M,

Thank you for rating us 5-stars and your honest comments! I am pleased to hear that you enjoyed our location and the view from your Ocean View room. We just installed new mattresses and I am glad that you found our bed and pillows to be comfortable. There are a lot of events on the month of June such as Pan Pacific Festivals, parades and events for celebrating King Kamehameha which are really fun to watch. Thank you for staying with us and we look forward to your next visit to Honolulu soon!

Mahalo!
Asari Ji
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

We really enjoyed our stay. Bernadette at the front desk was awesome, she helped us when we checked in. she knew it was our anniversary and got us on the 33rd floor with an awesome view of the ocean and diamond head. She would say hello and call us by name. The staff was very friendly.

  • Stayed: June 2014, traveled with family
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2  Thank mmitch1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at ‘Alohilani Resort Waikiki Beach, responded to this reviewResponded June 27, 2014

Aloha,

Congratulations on your 35th Wedding Anniversary! Bernadette at the front desk is so happy to hear your comments and I agree that she is awesome! I am so glad that she was able to help you create wonderful memories on your special occasion. Visit our friendly staff again and see you soon!

Mahalo!
Asari Ji
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

My wife and I were looking to book activities for our honeymoon and boy did we! The Expedia Rep, Facundo, assisted us with the utmost patience, thoroughness and thoughtfulness! He booked the most phenomenal activities we could ever imagine and walked us through every detail every step of the way! We look forward to returning to Oahu/Hawaii and re-communing with Facundo to book other amazing activities! Thanks in great part to him, our Honeymoon is a trip that we will always remember with immense love and positive emotions! Thank you, Facundo!

Stayed: June 2014, traveled as a couple
1  Thank sipapi44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at ‘Alohilani Resort Waikiki Beach, responded to this reviewResponded June 27, 2014

Aloha sipapi44,

Congratulations on your honeymoon! Thank you so much for the awesome 5-star review and the shout out! Facundo is extremely happy to hear your comments. We are so delighted to have Facundo as part of our team and so proud of him that he took such great care of you and your wife and made your trip memorable. Have an amazing life together! Come back soon on your anniversary next time!

Mahalo!
Asari Ji
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Most hotels in Waikiki are comparable in terms of room cleanliness and hotel amenities. What makes Pacific Beach stand out is its exceptional customer service. Whether you are sitting at the Bar in the Oceonarium or being greeted by the Bell Hop at the entrance, or booking your stay with a customer service (Lisa), the friendliness of the staff is incredible.

  • Stayed: May 2014, traveled with family
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1  Thank Karl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at ‘Alohilani Resort Waikiki Beach, responded to this reviewResponded June 27, 2014

Aloha Karl K,

Wow! What an incredible 5-star review! Thank you so much for taking the time to share your experience with us on TripAdvisor. I really appreciate your praises regarding our staff at the Oceanarium Restaurant, the Bellman, and Lisa at the Reservation. Our team is extremely happy to hear your comments and I am so proud of them. Your comments motivate our team to do even better jobs. Thank you for staying with us and we can’t wait to welcome you back again soon! Take care!

Mahalo!
Asari Ji
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

Our trip to Hawaii was for our daughter's wedding along with a vacation. The Ocean King Front room was an excellent room, I enjoyed getting up each morning, sitting on the deck watching the sun rise on the ocean. The room was nicely setup, extremely clean and everyone in the hotel was extremely pleasant, willing to assist. We had room service one night, the food was nicely prepared and delicious. This was our first visit to Hawaii and I thoroughly enjoyed our stay at Pacific Beach. I would stay again and highly recommend to anyone wanting to stay in the Waikiki area to stay at Pacific Beach, great location and excellent hotel.

  • Stayed: June 2014, traveled as a couple
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3  Thank goodwoman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacBeach H, Guest Experience Manager at ‘Alohilani Resort Waikiki Beach, responded to this reviewResponded June 27, 2014

Aloha goodwoman55,

Congratulations on your daughter’s wedding! Thank you so much for the amazing 5-star review and the compliments! I am so happy that you enjoyed your stay with us overall and watching the sunrise from your lanai. Thank you for choosing the Pacific Beach Hotel on your first visit to Hawaii and recommending our hotel to others. We can’t wait to welcome you back on your second trip to Hawaii in the near future!

Mahalo!
Asari Ji
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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