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“Very nice stay”

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Pacific Beach Hotel
Ranked #49 of 84 Hotels in Honolulu
Australia
1 review
“Very nice stay”
Reviewed September 3, 2013

This Hotel is located right in across Waikiki Beach. It expands a whole block and has many amenities on the first Floor. They also have a Oceanarium, this is huge and its located at their restaurant. They have a show and buffet, etc.

Check in is at 3pm and you are always greeted by friendly staff. I would definitely recommend this hotel because of its easy access to the beach, cleanness, welcoming and helpful staff.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank carloperu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, September 9, 2013
Aloha Carloperu,

Reviews such as yours remind us why we love to do what we do!
Thank you for your kind wordsof what we have to offer from our helpful staff, Oceanarium & central location. It would be our pleasure to welcome you back again for another exceptional stay.

Mahalo A Hui Hou!

Jocelyn Nemoto, Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (852)
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Tampa, Florida
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013

good location ...... good rooms........ good food ........bad pool deck only has sun afternoon and you can not order food or drink only machine to buy a coke Wonderful fish in a large tank to enjoy with food

Room Tip: ask for ocean view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, September 9, 2013
Aloha Netpower,

Thank you for your review! It is always our pleasure to provide you with the very best. We couldn't be more delighted that you enjoyed your stay. We will be going renovation with our pool deck in the near future & we hope to welcome you again soon once this is completed.

Mahalo A Hui Hou!

Jocelyn Nemoto, Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

Rather pricey for the room with a view of the street and sounds of same!

Paying for location which was not horrible, but certainly not what was described.

Rather difficult for taxi cabs and other vehicle service to drop off and pick up people as they are not allowed to drive up to the door of the hotel. We had to haul our luggage across a busy street and then into the hotel. No luggage racks available. It's a crowded area and traveling with children and hauling luggage, etc. was a concern.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nswvg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 1, 2013

We just spent Labor Day weekend in an OCEANFRONT room. The view of Waikiki Beach was spectacular, especially since I like to surf at Queen's/Canoe's. The room itself needs updating, but having stayed here many times before, we knew what to expect. The staff was friendly and helpful.

What was disappointing was the LOUD music coming from the 24 Hour Fitness located on a lower floor at 9 am. Sunday morning. I work out 6-7 times a week, so I understand that people like to exercise. But, the music was so loud it made enjoying the view from our lanai impossible. I'm sure other guests were impacted as well.

I am a kamaaina, live here on Oahu, and want our tourist to have a pleasant stay in Waikiki. I hope that management can handle this problem in the future.

Room Tip: Rooms are very ordinary, but the location is terrific. Also, if you get an OCEANFRONT room, the vie...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank oahusquid x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, September 3, 2013
Aloha OahusquidX,

Thank you very much for sharing your experience.
As a Kama'aina resident & being familiar with hotels here, we are delighted you choose us as your staycation home. Also, I will discuss your comment with the management team regarding the loud noises from our fitness center. I apologize for the inconvenience it caused you. It is feedback like yours that helps us improve our daily operations to better serve our guests. Thank you for taking the time to share it & we look forward to serving our fellow Ohana member again!

Mahalo,

Jocelyn Nemoto
Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California, United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 28, 2013

We reserved two double bed rooms facing Diamond Head. We stayed on 36th floor (far/above from wakiki noise) but can see how any place near Wakiki can be noisy. We were here for 3 nights and enjoyed everything about this hotel.

Location: Right across various type of beaches. Due to seawall, part of it is very kid friendly but on the open side (across Honolulu Zoo), its great for snorkeling or surfing.
public transportation: You dont need to rent a car if you are staying here as bus service in Honolulu is great.
Pool and Laundry: Kids enjoyed the pool and Jacuzzi. We enjoyed the fact that we were able to travel light as a coin laundry was available in this hotel.
Rooms: We might have stayed in a recently updated room, but it was a bargain for the price that we paid. Beautiful room (ours was 3662)

Room Tip: Select higher floors as Wakiki can be a bit noisy sometimes.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NitinKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, August 30, 2013
Aloha NitinKG,

Thank you for your positive feedback!
We are delighted and thank you again for choosing your stay with us.

We are very pleased to hear how much you and your kids enjoyed our hotel & amenities.
We look forward to welcoming all of you back in the near future.

Mahalo A Hui Hou!
Jocelyn Nemoto, Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shiner, TX
1 review
Reviewed August 27, 2013

We enjoyed our stay at this Hotel. The beach was right across the street. The in house café was delicious and we enjoyed watching the huge aquarium with the mermaid. The service was good. The room was ok. The bathroom could use an update, but it was clean. The sink would
stop up. Our view of the ocean and the city was beautiful. We had to check out by 11am and we had a tour scheduled that morning that was not over until 12pm so we checked out early but they were able to hold our luggage until we got back. Overall we enjoyed our stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LorrieShiner_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, August 30, 2013
Aloha LorrieShiner_TX,

Thank you very much for sharing your wonderful experience at our hotel.
I am pleased to hear you enjoyed our Aloha Center Cafe!
We do have an excellent selection out in the cafe & in fact we recently added more to the lunch menu!
Wish you could be here to try it!

Thank you again for choosing our hotel and I hope we have the opportunity to serve you again!

Mahalo A Hui Hou,
Jocelyn Nemoto, Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 20, 2013

We spent 2 nights at the Pacific Beach Hotel on our way to Kauai. We were put in a standard room (2 twin beds) which had not seen a coat of paint or anything since about 1960. The room was disgusting and i you check their website they usuall charge over $200 a night for one of these rooms. The ceiling had large mold stains all over it, the bathtub was disgustingly stained and there was black mold in the tiles around the bathtub. The curtains were stained and the furniture looked like if you touched it, it would crumble. I called and spoke to someone at the front desk about changing to a room with a Queen or King and they were very helpful but we were charged $40 to "upgrade". The second night they moved us to another room with a King bed. The room was better, basically it was not as decrepit as the first one.

I an just shocked that these places can get away with charging the prices that they charge and expecting patrons to be satisfied with what they get. I filled out a survey sent to me by the hotel and was very honest. I received an email back from the Guest Experience Co-ordinator explaining that they are in the process of a major renovation and said I should come back and revisit after completion but there was no mention of a free voucher or discounted stay. I guess they don't need my business that badly.

There are so many other lovely boutique hotels in Waikiki that are a lot less money and fantastic. Spend your money at those instead.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PetaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zena K, Social Media Ambassador at Pacific Beach Hotel, responded to this review, August 30, 2013
Aloha Peta B,

Thank you for reviewing our hotel. We apologize that your room and decor were not to your satisfaction and we appreciate your honest feedback. Our housekeeping and maintenance departments work very hard to keep everything in working order and comfortable for our guests. We are pleased to hear that our front desk staff were very helpful and was able to move you to another room. Our hotel is in the early stages of major exterior and interior renovations to help enhance the look and feel of our property. We have shared your comments with our entire operations team to help enhance our services and products for future guests. Our guests and their experiences are very important to us and we will continue to improve. We appreciate your honest feedback and we hope to have the opportunity to welcome you back again.

Mahalo nui loa,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pacific Beach Hotel

Property: Pacific Beach Hotel
Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815-3286
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Honolulu
#18 Spa Hotel in Honolulu
#25 Romantic Hotel in Honolulu
#25 Family Hotel in Honolulu
#26 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Beach Hotel 3.5*
Number of rooms: 839
Official Description (provided by the hotel):
Located across Waikiki Beach with views of the Pacific Ocean, Waikiki City Lights, and Diamond Head landmark. Full service hotel with 839 guestrooms, island-style family dining, flexible meeting space, 24-hour fitness center, self or valet parking, business center and gift shops. Please note: Oceanarium Aquarium currently undergoing refurbishments through Summer 2017. ... more   less 
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Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu

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