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“A bit disappointed on our last stay here.”

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Pacific Beach Hotel
Ranked #47 of 84 Hotels in Honolulu
Honolulu
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A bit disappointed on our last stay here.”
Reviewed February 24, 2013

My husband and I have stayed here several times, but on our most recent stay, I was
Quite disappointed I. The different things that had happened causing our stay to be an
Uncomfortable one. First we checked in, and front desk clerk notified me that we will
Be charged $25 a day for parking. I confirmed over the phone with 2 different representatives
To make sure the parking was free as it was offered on one of the specials online. Front desk
Asked me to return at 7am next morning to talk to a mgr. Went in at about 730 or 8am mgr
Still not avail so took. 3rd visit to reconcile this problem. When we checked into our room
Which was an oceanview room #1702, room was very noisy and sounded like a generator
Was running constantly next door, I asked about the noise and front desk said there is something
Up ther maybe fans in between the rooms or something. I had a migraine, aggravated by the constant noise, we had unpacked, than repacked and asked for another room. Our request was honored, and went to another oceanview room. At this room, the room itself was ok, the view was great, but the shower, and bathroom sink, backed up a Bit. At about 3:30 in the pm although we had the privacy sign was out And we were resting, it seemed that someone was trying to enter our room and the room next door. Than awhile later the same through the connecting door. It was
Kinda scary for me, and I felt lucky that my husband was with me. This was reported to the front desk. Never felt this inconvenienced on any hotel stay before. In the past we had no problems here, and were even upgraded to a beautiful one bedroom on one of our previous stays. This
Stay was an exception and I hope it never happens again! Price to value was high for this stay as well.

Room Tip: Oceanviews are great! But stay away from room 1702 beach tower too noisy!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (848)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 21, 2013 via mobile

Hotel room was clean but walls are thin and could hear entire conversations through the walls. The spa is terrible, we booked a couple massage and was asked to look over their menu so we were then they took us back and didnt ask us if we wanted deep tissue or lomi lomi or anything so it was basically pointless. The spa atmosphere looked like a back room of a shack. The location of the hotel was good though. We ended up being charged an extra night and still are trying to get it back. The valet dropped the key to our car and broke it so our computerized key needs to be replaced which is about $100 min. I wouldn't waste time on valet at all.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colleenie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Forks
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 19, 2013

Nice view, OLD everything, inconsistent cold water, EXPENSIVE buffet (48.95), caters mostly to Japanese and Chinese tourists who apparently don't know better or get inclusive rates. Location is great but that's about it. Price was high for the value.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank go401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zena K, Social Media Ambassador at Pacific Beach Hotel, responded to this review, March 12, 2013
Aloha Go Chicago,

Mahalo for taking the time to review our hotel. We're happy to learn that you enjoyed our beautiful view as well as our convenient location in the heart of Waikiki. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and have shared your comments with our operations team for improvements.

Mahalo Nui Loa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 13, 2013

Just returned from a 10 day stay here and can't recommend it enough. We were fortunate enough to be upgraded to one of the Ocean Front Rooms and the view was unreal!! We were able to see all of Waikiki and the spacious balcony was a great spot to enjoy the sunset over the beach opposite the hotel!! Fridge in the room meant we could make cocktails and nibbles too!
Room itself was really spacious with a large bathroom and plenty of space to relax either on the balcony or in the chaise lounge. Super comfy bed as well. Nice touch was the helpfulness of the room attendants who regularly offered us extra towels if they saw us coming back from a morning swim and beach towels replenished daily as well.. saves having to pack them for the trip!!
We saw the daily mermaid show in the aquarium a few times over dinner which was a lot of fun, along with great food.. they certainly know how to cook fish there! We also had breakfast in the outside cafe, great way to start the day. When we did decide to head out to try something else the location was perfect as we were within a few blocks (or starlit beach walk!!) to a good number of other restaurants.
Waikiki beach itself was great, we were able to take surf lessons and there is a Hula show just across the street almost every other night... which was interesting and fun and also free!!
Concierge was really helpful in booking us to a Lauau and a Whale watching trip.. and also was great in providing us with local bus details so we could (instead of taking a tour) get ourselves to Hanauma Bay which was about 15-20 minutes away, Diamond Head was only 10 minutes away and also provided details of travel to Pearl Harbor and the North Shore. Appreciated the time he took listening to what and how we actually wanted to travel and providing us with easy to follow instructions.. we didn't get lost!! Sadly once it was time to leave we booked a taxi to the airport with the doormen, confirmed the price and when we arrived downstairs to leave he had got us a stretch limo for the same low price!!! He said he knew the company and thought we might like it, what a way to finish a wonderful stay!!

So all in all I we found this to be a beautiful, clean, safe hotel with attentive, helpful, cheerful staff and in a perfect location to enjoy all that Waikiki has to offer and easy access to the other highlights in Oahu.
We will be returning next year for certain.

Room Tip: Pay a little more for one of the Ocean Front Rooms
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank louiseNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zena K, Social Media Ambassador at Pacific Beach Hotel, responded to this review, March 7, 2013
Aloha,

I am so happy you both enjoyed your stay. Yes, our location is the best and only a few steps to the best beach! I will pass your kind comments on to the staff - they are truly a great team and they do their best to make sure that each guest has what they need to make their stay memorable. We look forward to your next visit and thank you for allowing us to share in your memories.

Mahalo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 11, 2013

This hotel is located on a perfect strip of Waikiki Beach. The hotel itself is dated but clean. To access the beach you need to cross the road which is no hassle at all and it is lovely to sit on the balcony from the ocean front room and watch the ocean and the 'beach goers' at any time of day. The staff are friendly and the restaurant is great on seafood night!! Even though the place is looking tired it was a great, safe place for us to stay for 10 nights in November and we would stay there again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zena K, Social Media Ambassador at Pacific Beach Hotel, responded to this review, March 6, 2013
Aloha Megan M,

Thank you for your wonderful feedback and very happy to hear you enjoyed your stay with us. Our location is great! We are close to shops, restaurants and a few short steps from our beautiful Waikiki Beach. We have the best employees and love to give our best everyday to ensure our guests are happy. We appreciate your business and hope to see you back at the hotel soon.

Mahalo,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moline, Illinois
Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 11, 2013

Business Travel Inc in Moline hooked me up with a 8 day vacation package last August. The hotel we were able to book was very nice. Just cross the street and there was the world famous Wiakiki Beach. I was centered on the break front which made it perfect for younger children and adult that aren't into waves. Beautiful views and short walk to everything you could want. Hotel staff was very nice and helped you with everything you could want. The restruant had a huge fish tank, also famous. Divers would acknoledge special occasions for all to see. Extra special for Anniversaries and Birthdays. The food was really good. They have an assistant for tours and things like that...there were also coupons for discounts on meals at the hotel...this desk is a first stop. Can save you lots of money. Look for the GO OAHO cards. Also big savings (need to plan wisely, as the clock starts as soon as you do anything on the card) Great Hotel for the money.

Room Tip: Ask for one facing the zoo and Diamond Head...the additional upgrade price for ocean front was high...
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurel749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jocelyn N, Guest Experience Coordinator at Pacific Beach Hotel, responded to this review, August 30, 2013
Aloha Laurel749,

Thank you for your review and sharing your impressions of our hotel during your stay early this year.
We greatly appreciate your kind comments about our Oceanarium and amenities. We are pleased that you enjoyed your stay overall & we look forward for your return!

Mahalo A Hui Hou!
Jocelyn Nemoto
Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 8, 2013 via mobile

This hotel is locked in the 80's and focused on Group Tours from Japan.
That's ok but it's not priced as such and misses basic amenities such as wifi etc.
Location is great on the beach and in easy reach of everything but it could be so much better if the large rooms where redecorated and the general areas bought up to date.

Stayed February 2013, traveled on business
Helpful?
Thank PWG63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Beach Hotel

Property: Pacific Beach Hotel
Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815-3286
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Honolulu
#18 Spa Hotel in Honolulu
#25 Family Hotel in Honolulu
#25 Romantic Hotel in Honolulu
#26 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pacific Beach Hotel 3.5*
Number of rooms: 839
Official Description (provided by the hotel):
Located across Waikiki Beach with views of the Pacific Ocean, Waikiki City Lights, and Diamond Head landmark. Full service hotel with 839 guestrooms, island-style family dining, flexible meeting space, 24-hour fitness center, self or valet parking, business center and gift shops. Please note: Oceanarium Aquarium currently undergoing refurbishments through Summer 2017. ... more   less 
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Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Hawaii/Honolulu

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