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Reviewed August 12, 2019 via mobile

This was a really memorable visit; I had always wanted to visit the memorials at Pearl Harbor so taking the family to spend a week in Oahu at the Sheraton Waikiki Beach was a great choice. We had two suites club level on the 25th and 26th floor. Despite its scale we found it a great property, superbly well run and very private. The club is essential and very good value. We loved the island and will definitely return. From Europe its a long way but really worth it when you arrive. Oahu is very interesting as well as charming. You will not be disappointed at the Sheraton Waikiki Beach.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank TGLynch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded August 13, 2019

Aloha TGLynch,

Thank you for your review regarding your stay at the Sheraton Waikiki. It was a pleasure to read we were able to exceed your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback and we look forward to welcoming you back.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

We came back to the Sheraton Waikiki for a second family reunion trip to Hawaii. My parents have stayed there many times so it's a special place to them. We were less enthused, having had a mediocre stay when we were there in 2016.

I felt like the hotel redeemed itself and think that among the hotel options on Waikiki that this is a solid option. Not super high end luxury, but it delivers a good experience overall.

The main highlights are of course the location, a fun lobby level with shops and restaurants, a relaxing adult pool area with these cool floating bean bag things. Loved the view of Diamond Head from that pool! We also found the staff to be competent and friendly. I used the fitness center a few times and it had a good set of equipment and was not crowded.

For disappointments, the main pool for families/kids is very crowded and it's hard to snatch a good lounge chair. Also had a billing issue where they did not apply the correct discount to the on-premise food and it took a while to get it resolved, although the staff was doing their best to resolve the situation.

If you and your family are staying in Waikiki, this is a great option.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
2  Thank L3713SCsusank
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded August 13, 2019

Aloha L3713SCsusank,

Thank you for your continued loyalty to Sheraton Waikiki. We are glad to know that we are your home away from home whenever you visit our beautiful island. From your interactions during check-in to relaxing at our infinity pool, we are delighted that our excellent associates continue to have a memorable impact on your stay. However, we are also disappointed to learn of the issues you encountered while trying to dine on property, and we will use your feedback to improve our overall guest experience. It was a pleasure accommodating you, and we look forward to many more visits.

Mahalo,
Mari K.
Guest Experience Team

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Reviewed August 6, 2019 via mobile

My family and I had an AWESOME time at the Sheraton Waikiki!!!!! There were 2 seniors (my parents), 3 adult party people (hey, were celebrating my birthday), and my little 6 year old nephew along for the ride.
We ALL stayed in the newly remodeled Ohana suite that had 3 nice sized rooms and two PHENOMENAL Lanai’s with different breathtaking views. The only downside was the one bathroom (between 6 of us), but we made it work and it was huge with a nice large shower and a soaking tub. My dad throughly loved the bidet toilet. Lol.
Included with our suite we were able to use the 30th floor scenic Club lounge where we all had breakfast and coffee each morning and beer/wine and pupu’s in the evening.
We rented a couple cabanas that we’re so relaxing with breathtaking views. The first cabana we got was at the Helumoa pool side (UNIT 2) it was private enough where your not right next to the pool and the views from diamond head were insane!!! We enjoyed ALL DAY here which was nice because our plane landed at 8:30am....way before check in time. The 2nd cabana we purchased was at the Edge adults only Infiniti pool, and again it was an amazing time with the sickest views and excellent pool wait staff and bartenders!!!
It was so nice to have a keiki pool with slides and activities for my nephew and then an adults only pool with bean bag loungers to float carelessly without screaming splashing wild little ones.
There was construction going on at the resort during our stay but was only noticed at the adult pool where they were currently working. It was very loud at times but honestly we totally blocked it out and fortunately they took lunch breaks and were done by 5pm. It was not ideal after spending $250 on a cabana but we were made aware of the construction ahead of time!!!!
The service was excellent all around from the first person I called to book reservations with. They made my birthday special and even gave me a little bag to fill up in they’re gift shop full of sweet little treats.
The location of the resort was perfect!!!! Right on the beach, right next to phenomenal shopping and exquisite restaurants. The drinks at the resort were great but my favorite was going next door to the Royal Hawaiian
Mai Tai Bar. Literally the best Mai Tais EVER (and I live on Maui).
There’s so much more I want to say about the Sheraton. We never had enough time to visit the spa or do half of what we wanted to. Go experience it for yourself. We will be back....

Date of stay: July 2019
Trip type: Traveled with family
3  Thank Shenanigansforsheba
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Manager at Sheraton Waikiki, responded to this reviewResponded August 7, 2019

Aloha Shenanigansforsheba,

Thank you for your wonderful review! It is great knowing that your family had such a terrific time in paradise, and our team loves that we could help make your birthday a success. Thank you again, and all of us here at Sheraton Waikiki look forward to your next visit.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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Reviewed August 3, 2019 via mobile

The renovations are fantastic and well worth the wait!

We decided to visit for a quick stay last month and were given a renovated room on the 30th floor. The beautiful renovations have completely transformed the ambiance of the room and it is a tranquil space that is very peaceful and washed in beautiful shades of soft grey and blue and white.

They have reconfigured the room to take advantage of every bit of space. The toilet and bathtub/shower are located in a space that is separated by a pocket door and the sink and counter are large enough to store toiletries and other items underneath.
They have also added a well appointed dressing table with large lighted mirror in addition to the spacious closet, large dresser, and coffee/tea service area.

And as always the view is absolutely stunning!

On a personal note, I would like to acknowledge and say thank you to Tiare, Jessi, and Chloe with the Guest Experience Team. My family and I sincerely thank you for your warm welcome, your hospitality and your kindness. Your thoughtfulness makes us feel like part of the Sheraton family and we appreciate you!

The staff at the Sheraton Waikiki continues to set this resort apart from the others. The aloha spirit is obvious as soon as you arrive in the large spacious open air lobby. If you are lucky, you might even get to meet Jamie who works as a Greeter in the lobby. He has practically become part of our extended family at this point and he is an excellent representative of the Sheraton Waikiki!

When searching for a place to stay at the famous Waikiki beach, please think about your overall experience and the memories you will make here.

The Sheraton Waikiki has my loyalty because the staff members go out of their way to offer the best hospitality possible.

My family and I look forward to seeing you again in a few months. Mahalo!

Date of stay: July 2019
Trip type: Traveled with family
3  Thank Catherine4290
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded August 4, 2019

Aloha Catherine4290,
Wow- thank you so much for your generous and kind words you shared about your continual and successful visits to Sheraton Waikiki with your family. We appreciate hearing how much you enjoyed our newly refreshed and comfortable accommodations, but you still experienced personalized and genuine hospitality from our team. Your wonderful comments, five-star rating, and loyalty to our hotel let us know we are exceeding our guests’ expectations. Additionally, we are grateful for you recognizing some of our staff members for their excellent dedication to delivering an exceptional guest experience time after time. It is always a pleasure to have our guests make our hotel their home whenever traveling to Hawaii. On behalf of our staff, thank you for your beautiful review, and we cannot wait to welcome you and your family back again soon.
Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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Reviewed July 28, 2019 via mobile

This hotel is absolutely amazing. Had the best check in experience with Logan! I am a front desk manager at a hotel and would steal him in a heartbeat if he would be willing to leave this little place of paradise. Our rooms are gorgeous and the adult pool is literally all I want to do. Thank you Logan for an amazing arrival experience and making our stay memorable!

Date of stay: July 2019
Trip type: Traveled with family
2  Thank mischtravels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TeamMarriott, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded July 29, 2019

Aloha mischtravels,
We are honored you chose Sheraton Waikiki for your accommodations during your recent visit to Hawaii. Our team will be delighted to know they had a great part in making your stay memorable, and we will let Logan know how much you appreciated the friendly and dedicated service you received. Thank you for your business, and we hope you will make us your home whenever you are in the area.

Mahalo,
Mari K.
Sheraton Waikiki Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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