We arrived in Honolulu late at night after a ten hour flight. We had pre booked and paid for airport transfer with RobertsHawaii as recommended on the Sheraton site. We waited a full hour before a representative appeared but he was unable to get a shuttle...this amidst pouring rain. The shuttle never appeared so after another one half hour we took a taxi to the hotel.
The Sheraton people (five) who are there to deal with luggage at the front of the hotel refused to get a cart and wanted us to leave valuable bags 30 feet away midst huge stream of guests with absolutely no security and stating that a Bellman would come. After 25 minutes still no Bellman and no cart and no security midst the mass of people and no one to help us with our bags to the check in area. Another hotel guest returning to the hotel helped my husband when no one else would.
At the main desk we were assigned a room and took our luggage with us up to the room but when we got there the bed had been slept in, there were dirty towels everywhere..the room had not been cleaned so now at one a.m. We went back to the main desk where we were reassigned to a room that can only be described as "very tired" as far as decor is concerned!
We were also charged a "resort fee" of thirty one dollars per day that we were totally unaware of. This is not a four star hotel. It. Is not up to the Sheraton standard.
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu