I usually don't complain but I have to in this case. I am currently staying at the Sheraton Waikiki and had an issue starting from us checking in! I booked a two queen bed bedroom about a year ago and the rooms has been paid in full since that time. When my friend and I checked in we were told they no longer have two queen bed rooms available. The front desk lady went into the back room and was gone for twenty minutes until she came back to say all she can do is give us a king. We said that was unacceptable and which led her to go back into the back office to "look things up" and moments later came back and said oh we JUST had a cancellation for a two queen bed room. Like we bought that lie. We proceed to our room to only be further disappointed with the lack of quality. This is rated as a four star hotel but the room we were given does not match the star rating of the hotel. I paid a good amount of money to stay here and I am now questioning that decision. The room is tiny and extremely bare. You don't get the Hawaiian feel and I could be convinced this is a room you'd find at a motel 8... No exaggeration.
You would have thought the room situation was a fluke but come to find out my friend whose wedding we are here for had the same issue the day before and was told they no longer have a king bed available but can offer her two queens... Mind you they are on their honeymoon!! Not okay. And two and a half hours later she was given her king bed room that she booked.
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
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- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu