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“Great view, but not a property for relaxation”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #37 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed June 24, 2013

This hotel was recommended by our travel agent, who advised if this was our first experience in
Honolulu, we must be on the beach.
View was sensational and we were close to shops and restaurants , but she omitted to say it was
crowded with other tourists who all seemed to be either in the lift, foyer, bars or pool at the same time. In 6 days we only managed to get a pool chair once.
Would not stay there again, for the simple reason, it was too busy.
Maui was very different. Kapalua Villas very relaxing and the whale watching a must.
Shopping in both places very cheap, so take a empty case.

  • Stayed: March 2013, traveled with family
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4  Thank josephine000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,439 - 2,445 of 6,137 reviews

Reviewed June 24, 2013

Our first time here 30th wedding anniversary...staff was very friendly and accomidating...house cleaning was great....we received two free drinks...free welcome picture....free catomoran ride...and they helped us plan our daily adventures. The room was very clean and we had a beautiful oceanfront view....The only drawback was the crowd...waikiki is very busy...if you want seclusion go to the ajoining beaches. Thanks to all at the sheraton for making our stay a week we will remember for a long time....!!!!

  • Stayed: June 2013, traveled as a couple
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Thank John_O905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013 via mobile

We stayed at sheraton since we planned to spend most of our time outside the hotel, except when sleeping.

However you cant really relax after a long day since you can hear people in the next room and can even smell the food they are eating.

  • Stayed: July 2012
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2  Thank Beach_Island_Ocean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Front desk staff - very friendly. Anxious to help with directions, etc. I wasn't thrilled with our room view - overlooking a roof, and the constant "beeping" of garbage trucks during the middle of the night took some getting used to. We traveled with a group of friends - all of whom got beautiful views. Guess I should have requested a change, but we coped. Pool staff was very friendly and helpful. My biggest tip is to rent an aqua chair for $25 a day, or a cabanna for $60 a day. We rented in advance, for each day we knew we'd be poolside. Otherwise, it's tough to get a spot, unless you're out there at 6:00 a.m. Sun doesn't reach the pool deck (Infinity Pool), until around 11:30. Location is ideal!! Close walk to lots of restaurants and shopping.

  • Stayed: June 2013, traveled with friends
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2  Thank twinmom7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013 via mobile

This was our third stay in this hotel. We come every other year. Although we had a great experience with first two stays in 2008 and 2010. This year we were extemely disappointed about the overall all experiences. We picked this hotel again because it has the best big pool for kids and our son loves it. Also it has the best view. This time we stayed 14 nights , we realized that rooms are getting old, there is no chest in the room we couldn't fit our clothings anyware and basically kept them in the suitcases . It Rwas like a hell. Concierge didint pay attention to cleanness . Our room was so dusty. I wanted to check the bed if there were bed bugs thank Gog there wasnot but I saw hairs under the sheet over bad cover.

Also coffee table was broken , it fell on my son's feet. I left the broken part on the side while I was going to pool..
When I came to the room it looks like it was fixed and I didint check it. My son played and it fell again. Basically cleaning lady put it on back. I went to hotel manager and he accused me why I didn't Call the management to ask to change it and why I didn't file a report. I stayed many 5 starts hotel. This is the most rude manager I ever seen!!!! By the way I talked to house  keeping manager ( Yoshiya). He was so kind and great. Asked me to let him know if we have any problem. Also the hotel was so crawded ( in March ) I felt like in a Japanise airport. Our porevious stays were in September. Overall:
Hotel is getting old . Patio furnitures were getting old and dirty covered with marks.I don't want to say that but they treat Asians much much better.
Pros: best view, great location, best pool in Waikiki. Food is tasty . Rum Fire staff were so friendly.
But I never and ever come back to this hotel again. It ruined my two weeks.
If you have small kids I would say it is good because of the pool but overall hotel it needs an update and New MANAGEMENT !!! I won't give more than 3 starts to this hotel.
I know it is a late review but I want to review everything. And I didn't have time before for a long review.

  • Stayed: March 2013
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1  Thank TorontoHolidaymaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Like many of the reviews have already stated, we were one of the unlucky ones to have a slightly dated room, stained carpet, small bathroom and not very comfy bed! With that being said who spends their time in the room on vacation? The pool grounds were nice and well kept, have to get there early to get a good spot with a chair, the breakfast we had was great every morning, the staff is friendly and always willing to help out with anything, very close to the beach, if you a even lucky enough you might be able to catch a photo of the many sea turtles right near by! It is a perfect location, walking distance to many of the delicious restaurants and also the shopping is pretty decent. For our 1 week stay it was perfect!

Stayed: June 2013, traveled as a couple
1  Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

With views over the ocean to diamond head and a lovely room we were off to a great start. I had notified the hotel of our early morning arrival and they had arranged an early check in. Breakfast was included within the deal and was fantastic (especially the omelettes!!). I would recommend trying to get a deal with breakfast included.

The customer service is what differentiates good hotels from great hotels and the Sheraton Waikiki has great customer service. From welcome gift bags to welcome cocktails, all the little things that make you feel like your custom is appreciated. We had a problem with our bill and Doug, the Guest Relations Manager, ensured that it was taken care of. I remembered that this was the same person who last year flawlessly organised my sisters hen's night activities for me at the Sheraton. The GM leaves a welcome gift in your room, hence I remember his name, Mr Sanders, you should be congratulated on your commitment to quality and your fantastic staff like Doug!

  • Stayed: June 2013, traveled as a couple
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Thank Tara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#18 Luxury Hotel in Honolulu
#21 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range: $328 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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