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“Dated room with a good view”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #37 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed June 22, 2013

Like many of the reviews have already stated, we were one of the unlucky ones to have a slightly dated room, stained carpet, small bathroom and not very comfy bed! With that being said who spends their time in the room on vacation? The pool grounds were nice and well kept, have to get there early to get a good spot with a chair, the breakfast we had was great every morning, the staff is friendly and always willing to help out with anything, very close to the beach, if you a even lucky enough you might be able to catch a photo of the many sea turtles right near by! It is a perfect location, walking distance to many of the delicious restaurants and also the shopping is pretty decent. For our 1 week stay it was perfect!

Stayed: June 2013, traveled as a couple
1  Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,400 - 2,406 of 6,076 reviews

Reviewed June 21, 2013

With views over the ocean to diamond head and a lovely room we were off to a great start. I had notified the hotel of our early morning arrival and they had arranged an early check in. Breakfast was included within the deal and was fantastic (especially the omelettes!!). I would recommend trying to get a deal with breakfast included.

The customer service is what differentiates good hotels from great hotels and the Sheraton Waikiki has great customer service. From welcome gift bags to welcome cocktails, all the little things that make you feel like your custom is appreciated. We had a problem with our bill and Doug, the Guest Relations Manager, ensured that it was taken care of. I remembered that this was the same person who last year flawlessly organised my sisters hen's night activities for me at the Sheraton. The GM leaves a welcome gift in your room, hence I remember his name, Mr Sanders, you should be congratulated on your commitment to quality and your fantastic staff like Doug!

  • Stayed: June 2013, traveled as a couple
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Thank Tara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

The hotel is right on Waikiki beach. My wife and I and some friends enjoyed the beach bar and the small plate appetizers served there. The breakfast buffet looked great but we didn't indulge because the price was quite high and we don't eat very much in the morning. Instead we just got bagels at the small carryout right at the hotel. There are lots of good restaurants very close by. We particularly enjoyed the Italian restaurant just a few steps from the Sheraton. The International Market is an easy walk away, and they have some better things there now - not just all trinkets. I was disappointed that the Sheraton charged quite a bit extra for wireless internet. In this day and age wireless internet should be complementary. Overall it was a nice time.

  • Stayed: March 2013, traveled with family
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2  Thank optimize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

Best stay in Honolulu 4th time there first stay here but best yet even better than moanasurfrider great location, service fantastic adults only pool will definitely stay here again the service was great very helpful the cabana lounges at infinity pool was a high light the location was very central to all shops and restaurants also the transport to shopping centre was located close to hotel rum fire bar was excellent good cocktails and tapas and live entertainment

Room Tip: Would choose a room on diamond head side if not getting ocean room very central to every thing
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  • Stayed: May 2013, traveled as a couple
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Thank Cathy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded June 18, 2013

Aloha and mahalo for your recent review of our resort. We are absolutely thrilled you enjoyed your stay and appreciate your wonderful comments. We are already looking forward to welcoming you back on your next Hawaiian holiday. Thank you again and a hui hou.

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Reviewed June 17, 2013 via mobile

Great hotel perfect location on waikiki beach. The pools are great. There is a pool for families with a slide and there is an infinity pool for adults. There is hammocks to lay out on. It is a bit pricey but well worth it. We would definitely go back.

  • Stayed: October 2012
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1  Thank Darthdaddy32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded June 18, 2013

Aloha and mahalo for your fantastic comments. We are delighted you enjoyed your relaxing stay with us and look forward to welcoming you back on your next trip to Hawaii.

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Reviewed June 16, 2013

We stayed at the Sheraton Waikiki for 5 nights and although the location and facilities are great (especially the adults-only horizon pool), we were less than impressed with our room. Being an SPG member, we have stayed at a number of Sheraton hotels, which we always find to be hit-and- miss regarding their quality - this one is definitely a "miss".

We booked this very last minute, and there were no ocean view rooms available, so we booked a partial ocean view - which had more of a view of the hotel pool next door than the beach. The room was so tired and old, with little to no furniture or decor to speak of. The bathroom is so ridiculously small and badly designed that when you stand at the basin and turn around to use the shower, you literally bump into the toilet - there is simply not enough room to turn around.

There was so much light coming in under the door on our first night, and in the morning we discovered that the gap between the door and floor started about 2cms at one end, increasing to about 4.5cms at the other. This seemed absurd to us, until we realised that the floor of the room wasn't level, and if the door wasn't fashioned in this way, there is no way it would even open!

The buffet breakfast was dreadful, with a tired selection of cereals, warm-ish eggs and pastries. The location of this hotel offers a multitude of restaurants and shops within a couple of minute's walk, so there is no need to have breakfast there - it's a complete waste of money.

Whilst we enjoyed being so close to Waikiki and loved lazing around the pool, the poor quality of the room certainly put a dampener on our stay. There were a lot of families staying here, with great facilities also for children, however I would not recommend staying here - for the price you pay at the Sheraton, there a better options nearby for a similar cost.

  • Stayed: March 2013, traveled as a couple
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Thank MC-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded June 18, 2013

Aloha and mahalo for sharing your recent experience with us. We are very happy to learn you enjoyed our location and our infinity pool. We apologize for any inconveniences you encountered during your stay and would like to address a couple of issues you mentioned. First, we truly appreciate your feedback regarding our guest rooms, we are currently planning our next room updates and your comments will assist us greatly. Second, the gap at the bottom of the door exists to circulate air throughout the building. Thank you again for your review of our resort, as a valued SPG member we take your comments very seriously and have shared them with the management team in order to better serve our future guests. We hope to welcome you back on your next Hawaiian holiday.

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Reviewed June 14, 2013 via mobile

If your looking for an escape from the kids and want a pool without Marco Polo you want the Sheraton Waikiki!
The rooms are nice updated but not ultra lux but views of Diamond Head and surfers are amazing!

  • Stayed: June 2013
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Thank Kirkland67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this reviewResponded June 18, 2013

Aloha and thank you for your recent feedback. We are thrilled you enjoyed our infinity pool and the views from your room. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#18 Luxury Hotel in Honolulu
#20 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range: $330 - $722 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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