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“Great Hotel BUT Watch Out For The Resort Tax!!”
4 of 5 bubbles Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #32 of 84 Hotels in Honolulu
Certificate of Excellence
Brisbane, Australia
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Hotel BUT Watch Out For The Resort Tax!!”
4 of 5 bubbles Reviewed May 26, 2013

Speedy and efficient check in. Room was ready early which was appreciated after a 9 hour flight. It wasn't a big room by any standards but very clean and appeared to be recently refurbished. At check in I was informed of the $31 per day Resort Fee. I had no problems with the fee as it is good value (Internet, bottled water and a few other things) but anyone booking should be aware of the fee.

Room Tip: Ask for beach view if you want to see Waikiki Beach. NB. It will cost more but IMHO is worth it.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Redo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 27, 2013
Aloha and mahalo for your recent comments. We are thrilled you enjoyed your stay with us and we have tried to work with our partners to ensure they disclose the resort fee information. If you would be so kind as to let us know how you booked us we would be happy to reach out to them to ensure they present the information in a clear manner. Thank you in advance and we look forward to welcoming you back on your next Hawaiian holiday. 377GuestExperienceTeam@Sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,810 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,153)
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Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed May 26, 2013

Way too busy! The staff were totally rude and I would never stay there again. They are inefficient and make things very difficult. I can't even begin to state the ridiculous things that happened,
Walking through the foyer, you are met with spruiking and hundreds of people fighting for the lifts.
The paddle boarding instructor didn't want to over do it that day, so declined giving us lessons...
On a positive note..the hot dog lady at the pool was delightful!
The views from the room were amazing, but were outdone by the negatives in this hotel.
Very very noisy at any level until about 10pm.

Room Tip: Choose another hotel.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaqi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 27, 2013
Aloha and thank you for taking the time to share your recent experience with us. We are very sorry to learn about your disappointing experience here and would appreciate connecting with you directly so we can address each one of your concerns. Please contact us with the details at 377GuestExperienceTeam@Sheraton.com so we can share your feedback with the management team and properly follow up with you. Mahalo and we look forward to connecting with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 26, 2013

If one read all the reviews and check before booking, one can avoid false expectation. First and foremost, the hotel (especially the main lobby) IS all about commercial shopping and very very busy with traffic. If one is looking for a more quiet stay with relaxing ambiance, one should check out its sister hotel The Royal Hawaiian. Our stay at the hotel was half work and half vacation. The check in staff was nice but did not know much about the arrangement of the pools and beaches. We requested for a high floor just to get away from the noise. The room was big enough for two person and the bed was comfortable. We had a semi-beach view. Actually it wasn't bad from the balcony because we had more a relaxing view then looking over all the tourist activities from the beach facing side. Two things about the room itself, the bathroom was clean but can be improved. Another thing is the table in the room was too small for work.

Among other things: The concierge staff was very helpful on arranging tours even before we arrive. Breakfast buffet was good but expensive. The best time to visit the infinity is about 7-8am in the morning before it gets too crowded.

The only thing to watch out (and a suggestion to Sheraton Waikiki), our room was usually not done until after 2pm.

Room Tip: Definitely a room on the higher floors
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zendude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 27, 2013
Aloha and mahalo for your recent review of our resort. We are happy you enjoyed your stay with us. We are currently in the planning stages of updates to our guest rooms and appreciate your feedback. We apologize for any inconveniences you experienced due to your room not being done until the afternoon. In the future please let us know your preference is to have your room cleaned in the morning and we will be happy to accommodate you, our housekeeping team makes every effort to service rooms when it is most convenient for our guests. Thank you and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

Being Platinum member I was recognized and appreciated at this hotel.
Got upgraded to one of the best suite with ocean and diamond head view.
Other perks included club lounge access, free drinks at Rum Fire, small gift bag,
Towel bracelet for pool,and hotel pamphlet personalized with your name on it.
Overall a great experience for my family! Thanks Sheraton!
Club lounge was nice,but would have given 5 stars if there were better food variety.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vtv0675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 24, 2013
Aloha and mahalo for sharing your recent experience with us. We are thrilled you and your family enjoyed your stay. As a valued Platinum Member we appreciate your feedback and loyalty. We look forward to welcoming you back again soon. Thank you again and a hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed May 21, 2013

This hotel is ultra commercial made for mass wedding parties and large conferences, no personal touches at all, rooms are very old and small. 12 elevators dinging constantly, a million people fighting for deckchairs and nothing but pre mix cocktails. If you like any sort of luxury this is not the hotel for you. There are a lot of older hotels in Waikiki, however this would have to be one of the worst.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TravelsGr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 23, 2013
Aloha and thank you for your recent feedback about your stay. We are very sorry for any inconveniences you experienced here and are disappointed we did not meet your expectations. We welcome you to contact us at 377GuestExperienceTeam@Sheraton.com to discuss any specific issues. We truly appreciate your comments as we are always looking for ways to improve our guests' experience. Mahalo and we look forward to connecting with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kailua-Kona, Hawaii
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

We stayed at the Sheraton Waikiki in April 2013. The room was just lovely with a great ocean view. The pool and amenities were wonderful. The location was what I remember the most. We were surprised that we go out at night and everything was open. It was also central to the beaches and activities. I would recommend this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oceanfrontescapes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 23, 2013
Aloha and thank you for your recent review of our resort. We are very happy you enjoyed your stay with us and look forward to welcoming you back soon. Mahalo and a hui hou.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

Staying at the Sheraton was a wonderful experience. The staff were friendly and very accommodating , .especailly the concierge who gave us great advise on popular attractions to see and the best shopping . Our room was spacious with balcony facing the beach ,and a very comfy king size bed.
The extra benefits like free wifi and 60 minutes worth of international call per day enhanced our stay and let us keep in contact with family and friends. As it was our anniversary we were also treated to a gift bag full of local goodies.
You have the choice of swimming in the family friendly pool or the famous Waikiki beach, which is directly behind hotel. Lots of lounge chairs available with not fee, or you can rent canopy lounges on the beach. Pool staff were always ready for a chat and full of useful information.
The Rumfire bar/restaurant was affordable and popular with all tourist and not just Sheraton patrons. A great place to mingle and meet other people with stunning views.
The hotel is walking distant to the main strip, Cheesecake Factory, Hard Rock Cafe , Waikiki market place and also close to bus / trolly stops. Shops in the hotel were on the pricey side , but staff are willing to negotiate a price. Overall a great place to stay in Waikiki, I highly recommend it.

Room Tip: Ask for a room facing the beach.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Josie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 23, 2013
Aloha and mahalo for the wonderful review of our resort. We are thrilled you enjoyed your experience here and we look forward to welcoming you back on your next Hawaiian holiday. Thank you and a hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Property: Sheraton Waikiki
Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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