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“Great Position in Waikiki”
Review of Sheraton Waikiki

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Sheraton Waikiki
Ranked #35 of 84 Hotels in Honolulu
Certificate of Excellence
Newcastle NSW
Level Contributor
180 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Great Position in Waikiki”
Reviewed May 12, 2013

Just spent 4 nights here for work & pleasure. The room views are great & it is a short walk to all that Waikiki has to offer. The beds are comfortable & the facilities adequate.
Checking in & out seemed to take much longer than most motels but once settled ther is plenty to pick from to do.
I was there on a friday night & the noise from the bars below (15th floor room) was quite loud until about midnight. Apart from that a great stay.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
1 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 24, 2013
Aloha and thank you for your recent review of our resort. We are very excited you had a great stay with us and hope to welcome you back again. Cheers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Sydney, Australia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 11, 2013

Stayed here with my family in early May 2013 to celebrate our 20 year anniversary. As soon as we arrived we were impressed and felt special because we were immediately upgraded to an oceanfront apartment on the 31st floor. In addition we were given free buffet breakfast which was outstanding quality, free catamaran rides and exclusive tickets to the 30th floor to sample wines and other treats usually reserved for platinum members. (Thank you Cheryl, you are the main reason why we will always return).

The pool area is the best in Waikiki and the lobby area was always a treat with the complimentary pool tables entertaining my children for hours. The location, service, food and general vibe of this hotel is class. I would not stay anywhere else.

Now for just one minor issue. One particular staff member called Phillipo was very pushy in trying to sell me a pair of expensive sunglasses near the pool area. I was polite and told him that I would think about it when my wife returned to the pool area. As soon as my wife arrived he literally startled us and asked if I had decided on the the sunglasses and then tried to sell me some aloe vera cream. Took a little bit away from the ambiance and made us feel uncomfortable. One of the reasons why the Sheraton did not receive a an excellent score despite everything else being almost perfect.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank galaga88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 24, 2013
Aloha and mahalo for the wonderful review of our resort. Congratulations on your anniversary, we are very happy you and your family enjoyed your stay with us. We have shared your comments with the management team and they are addressing the pool service issue you brought up. Thank you again for your valuable feedback. We look forward to welcoming you back again for your next Hawaiian holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia.
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 11, 2013

I stayed 7 nights in an ocean front room, 7th floor, above the infinity pool, awesome view.
The hotel can get a little noisy at night with music & crowd noise from the 2 poolside bars, Rumfire & The Edge.. Checking in & out takes a very long time, especially if there is an influx of guests doing the same, and with a hotel of this size, expect it.Porterage arriving & especially departing is very poor.
The room was expensive, the view great, the decor badly in need of modernisation/remodelling (it looked shabby) & on the small size.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stroudie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWaikiki, Guest Experience Team at Sheraton Waikiki, responded to this review, May 24, 2013
Aloha and thank you for your feedback about your recent stay with us. We are very happy you enjoyed your view and appreciate all your comments. We have shared your review with the management team and we are working on solutions to the issues you encountered. Mahalo and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2013

I had a great time at the hotel, its right on the beach and all the local shops/bars. The hotel is real nice, my only complaint is that the pool lady stole my friend's floaty in the pool at 5PM for no reason (they do it every day) and we have suspicion she also stole her hair clip...other then that it was an awesome time!

  • Stayed April 2013, traveled on business
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Helpful?
3 Thank kintzm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 9, 2013

We stayed here 2 years ago and chose it again which in itself should say something!

It's a big hotel however that's fine for us. We like the proximity to everything and the pool for the children (4 and 6). As SPG members we were treated to one night at their 'club' which was a nice thought and as it was our anniversary given a bag to fill at the amenity store - lovely touches which just made the stay that much nicer. I loved the personalised welcome brochure as SPG members as well.

It can be difficult to find pool chairs if you want sit and relax (more than 1 together)- we didn't as we were always in the pool so it didn't worry us. We had take out from Rum Fire a couple of times which was good. The Baskins and Robbins shop in the lobby was a big hit with everyone. I didn't appreciate the people from the 'cosmetic' shop touting for business everytime you walked past though.

All in all a great Waikiki hotel - you can't fault the location right on the beach and the pool is great for the children. We will definitely return.

PS the beds are probably the most comfortable hotel beds we have ever slept on .... everyone slept like babies!!

  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Budmango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 8, 2013

Love the views! The views of Waikiki are amazing. Great breakfast . Get there early! Book a ice view to get the best experience. My wife loved the spa! Expensive though worth every penny! Get a great massage from the Lori experts or go to a luau! All of it was the best experience on the island!

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Reggie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

I had the pleasure of staying here in November 2012. The staff are extremely helpful and polite and always greet you with a smile. The rooms are always clean and we had no problems. There are a few pools to choose from and they were great too. I could certainly highly recommend this for anyone to stay at.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MishkaHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Waikiki

Property: Sheraton Waikiki
Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Honolulu
#17 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Official Description (provided by the hotel):
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu
Sheraton Waikiki Hawaii/Honolulu

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