I was in Hawaii for 5 nights with my sister in late April this year. After a busy time in New York, Boston and LA I was really looking forward to a relaxing 5 days at the Sheraton Waikiki in beautiful Hawaii. Hawaii didn't disappoint - it is gorgeous! The Sheraton was another story...
I will start by saying that this hotel is not the worst I have stayed in. It was a place to sleep and it was not horrible. It was not, however, to the standard I would have thought went with the name.
Check in was fine - we had a lovely lady help us and she even looked to see if there was another room of the same standard that we could get into early. That wasn't possible, but we were still checked in just after 1pm on the day we arrived. Check out was equally smooth.
We had a beach view room on the 11th floor. The room itself was very basic - and a decent enough size. We had a balcony that overlooked the infinity pool and from this balcony we could see sea turtles swimming close to the shore.
The room was not the cleanest. There were ring marks on the tables, a shoddy chair (and only one even though this was a twin room), there were holes in the sheets, stains on the carpet and quilt, and black hair on the beds. There was a coffee machine (which only does one cup at a time) and a whole 2 teabags to share 3 each day. No mugs, just 2 paper cups each day. There was also a kettle in the bathroom. Now - if I was in a budget hotel this would not bother me, but the Sheraton calls itself a 4 star hotel.
There is a $25 a day "resort charge". Make that $26 once you add taxes. For this we got 1 litre of water a day (based on usage, so make sure you hide it if you don't use it), free local and international calls, use of the internet, use of the floats in the infinity pool (old and shabby beanbags) and a few other meaningless things. I would prefer the choice to use all of these things.
The hotel itself is quite busy - with a mixed bag of tourists. I would say the majority of tourists seemed to be from Australia and Japan.
Food - eat out if you can. At the pool bar we ordered 2 sandwiches and 2 pina coladas. That came to $60 when you add the tip. Room service was ridiculously expensive. Vegetarian guests are not well catered for. A tip for a great falafel stand nearby - Da Falafel King - just outside the trade centre. Cheap and cheerful and a quick walk from the hotel.
The beach is great - safe and clean. The infinity pool is much hyped, but is nothing special and gets really crowded. The other pool is busy as this is where the children swim. It is also crowded. The pool is not deep. The spas are nice and warm, but children and in and out and often not supervised. While were were there it was very windy and my sister just missed getting hit in the head by a table that flew across the pool area and into the spa. Not too much concern was shown when we reported this to the pool staff.
For the price I would not stay here again. It is not what it appears to be and is not worth the money. We still enjoyed ourselves and the staff who help organise trips and excursions are really lovely. There are some nice gift stores in the hotel and being on the main strip of Waikiki there is plenty of shopping to be done if you are into that.
The hotel is safe and well located, but not worth the money. It is certainly not a 4 star hotel.
- Official Description (provided by the hotel):
- Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more less
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- Also Known As:
- Sheraton Waikiki Hotel Honolulu
- Sheraton Hotel Waikiki
- Sheraton Hotel Honolulu
- Sheraton Honolulu
- Honolulu Sheraton
- Sheraton Waikiki Honolulu
- Sheraton Waikiki Hawaii/Honolulu