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“Going back 4th time” 4 of 5 bubbles
Review of Sheraton Princess Kaiulani

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Sheraton Princess Kaiulani
Ranked #49 of 84 Hotels in Honolulu
GreenLeadersSilver level
Melbourne, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Going back 4th time”
4 of 5 bubbles Reviewed September 28, 2013

Just booked today for another holiday in April next year. Only downfall we couldn't get free breakfast at the same special as last April. Looking forward to renewing acquaintances with familiar staff. We prefer a Poolside room in the Princess Wing. 27 weeks to go but whose counting, Only worry is when does International Market area demolishing start? Could create a lot of noise.

Room Tip: Pool view high up.
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beverley P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing Coordinator & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, October 3, 2013
Aloha Beverley P P! We look forward to welcoming you back to the Sheraton Princess Kaiulani Hotel. The International Marketplace redevelopment will begin in January 2014. Our team is working with our neighbors to ensure as little impact as possible to our guests. Thank you for your continued loyalty to the Princess Kaiulani Hotel - we truly appreciate it! Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (705)
Date | Rating
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  • Dutch first
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English first
Sydney, Australia
1 review
3 of 5 bubbles Reviewed September 25, 2013

My Wife and I stayed 7 nights at the hotel , like our previous stay in 2011 the Staff were very helpful, the Hotel room was clean. The noise from the airconditioning motors was bad 24/7, we were on the 27 floor overlooking The Markets. We understand that renovations are to be at the hotel in the near future we hope this reduce the noise level, we like to stay again.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, September 27, 2013
Aloha Robert B and thank you very much for taking the time to review our hotel. We appreciate your kind words regarding our associates. Please accept our apologies for the unpleasant noise levels you experienced due to our air conditioning unit. Again, we truly appreciate the time you took to share your experience and feedback. We hope to welcome you back again soon. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

This is the third time I have stayed at this hotel in the past 3yrs. On my first visit i felt the hotel was looking a little 'tired' and could well do with a "spruce up". On my second visit (12mths later) i noted that it still looked the same - 'tired'. On my third visit (12mths later again) - i felt i was living "Groundhog Day". Nothing had changed - even most of the staff were still the same. Whilst the decor and fittings may be getting a little old and dated, the comfort of the beds is unbelievable, couple this with spectacular views of Waikiki beach (high ocean view room) this hotel does tick the box. it is on the famous Waikiki strip and is walking distance to everything you need. Ernie at the Tours Desk is Excellent!!! Very friendly and extremely helpful. We understand that this hotel is about to undergo major renovations work - which may explain why it has gone up $100pn compared to last year! Once the renovations are completed, this hotel will be able to compete with any other 5-star hotel in Waikiki. The hotel is constantly busy with many travellers coming and going. A sign of its popularity and value

Room Tip: always book "High Ocean View Room" for the best views
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  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MazQ1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, September 27, 2013
Aloha MazQ1404 and thank you for taking the time to review our hotel. First of all, thank you for your continued loyalty to the Sheraton Princess Kaiulani and to Starwood; this is greatly appreciated. We apologize that our decor and overall appearance did not meet your expectations and we do appreciate your honest feedback. We're happy that you found our Sheraton Sweet Sleeper beds to be comfortable. We're also delighted that you enjoyed our convenient location in the heart of Waikiki. Thank you again for your time and for choosing our hotel. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

I apologize for the late review but I was inactive on TripAdvisor for a while and am just catching up on my reviews. We stayed here for one night in March 2010 after our cruise. It is in a great location with lovely poolside entertainment at night. The rooms are basic but we were not there to stay in our room. We were in Hawaii! It is a quick and convenient walk to everything in Waikiki we wanted to do and also to Kuhio Avenue so we could take TheBus to Pearl Harbor.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LittleTigerLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, September 27, 2013
Aloha LittleTigerLily and thank you for taking the time to review your stay with us at the Sheraton Princess Kaiulani. You most certainly did not have to review your stay, as it was in 2010, but we truly appreciate the time you took to share your experience! We're glad you enjoyed our convenient location in Waikiki and we hope to welcome you back again soon. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

This hotel located just next to the International Market Place. Just off from Kalakaua Street and cross the street from Hyatt Regency Waikiki.
You can hear all noises from the streets and hotel poolside. Most guest rooms are not seeing the ocean well. I booked as a Ocean view room but I have to go to the Lanai then I am able to see the ocean the end of the Lanai.
The hotel offers Luau Dinner every evening. Also has the seafood buffet dinner at the 1st floor. The taste was good. To the Waikiki beach about 5 min. walk.

Room Tip: Request the Ocean Front room to have ocean view
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  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mamacat28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
120 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed September 20, 2013

We spent 4 nights here before moving on to an outer island. Our room was miniscule by US standards & reminded us of European-sized rooms. However, it was adequate, & the king-sized bed was very comfortable. The hotel's location is only 1 block from the beach & it's surrounded by plenty of interesting shops & restaurants. Our room in the Princess Kaiulani (sp?) wing overlooked the King's Village shopping area, which was fun to watch from the lanai. NOTE - the parking garage, despite the signs, does NOT have an elevator.

Room Tip: Rooms in the Princess Kauailani wing w/ an even number overlook the King's Village shopping area...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TexasClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, September 23, 2013
Aloha TexasClaire and thank you for taking a moment to review your recent stay with us. We apologize that our room size did not meet your needs and we thank you for noting that other aspects were to your satisfaction. We apologize that our parking garage elevator location was not accurately shared with you; the parking garage elevator is located in the Ainahau Tower (west tower) of the hotel and is accessible by parking on the 5th or 6th floors of the parking garage. Nevertheless, we apologize that elevators are not provided in the larger parking garage wing. We appreciate your honest and fair feedback. We hope your trip to the neighbor islands was enjoyable. Mahalo again for your time. Aloha!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed September 19, 2013

My wife stayed here for one very delightful night as we were transiting to the Big Island to stay at a private resort there.
The number ONE asset of this Hotel resort is the staff! Everyone from the receiver at drive up to staff at reservation desk to porters to restaurant staff was absolutely WONDERFUL! Smiles & Aloha’s all day every day. The staff was also very knowledgeable & helpful on directions & suggestions of other places to go on Waikiki beach!
Our check in experience was very good and our room was exactly as advertised with a great sea view balcony! Very clean if not slightly dated furniture but perfect or our needs.
The check-out experience was flawless and left us with a great feeling to start our first Hawaiian tour!
Mahalo staff & management! Y’all did a great job!

Room Tip: Ask for balcony, beach view!
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  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Zhorshik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review, September 20, 2013
Aloha Zhorshik and thank you so much for taking the time to review your recent stay with us. We really appreciate your kind words regarding our friendly associates. It's always wonderful when guests really feel the Aloha spirit and the magic of the Princess Kaiulani Hotel. We hope you enjoyed your time on the Big Island as well and we're of course delighted to have helped kick off your first Hawaiian tour. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Princess Kaiulani

Property: Sheraton Princess Kaiulani
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Official Description (provided by the hotel):
The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more   less 
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hawaii/Honolulu

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