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Moana Surfrider, A Westin Resort & Spa
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Reviews (5,531)
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Reviewed February 3, 2014

Bin 1901 in the lobby of The Moana Surfrider is a lovely place to relax with a glass of wine;the atmosphere is warm and welcoming like being with friends in their home.the piano player was excellent. Charmaine our waitress is always friendly and professional.Living on an outer island ,Bin 1901 has become my place to relax in Waikiki.

  • Stayed: February 2014
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1  Thank Jferrariamas4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded February 7, 2014

Aloha,
Thank you for sharing about your wonderful experience at bin1901. We are so glad to hear that bin1901 has become your haven for relaxation in Waikiki. You described it perfectly – the intimate setting creates a warm and welcoming atmosphere that encourages our guests to relax and unwind. It is also nice to hear of the wonderful service you received from your server, Charmaine. Like all of our associates, Charmaine takes great pleasure in sharing the aloha spirit with our guests. We appreciate your review and look forward to welcoming you back to bin1901 at the Moana Surfrider, A Westin Resort & Spa.
Mahalo!

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Reviewed February 2, 2014

The best place to stay in Waikiki for us. A beautiful relaxed feel, clean rooms, soft beds, free wifi the best 24 hour gym-it overlooks the strip so great people watching!! Right in the middle of everything, so a bit noisy but fun, close to the best shops, we walk to Ala Moana, love the restaurants that are all so close and love the cultural, holiday atmosphere that happens as soon as you walk in.We always choose to stay here!! Loove it!!
Would love the team/staff to be a bit less, "perfunctory" and more "Holiday focused/relaxed" it is a very busy hotel so they have lots to do but we have stayed at busy hotels where we have still felt special, important and welcome-especailly when you stay for 5-7 days.

Room Tip: Beach side is quieter and the view is great, road side is action packed and fun!!
  • Stayed: January 2014, traveled as a couple
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2  Thank RobinaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded February 7, 2014

Aloha,
Mahalo for your wonderful comments. It sounds like your stay with us was truly relaxing and enjoyable. Many of our guests love that they can stroll right out of the Moana’s lobby onto beautiful Waikiki Beach and also be within great walking distance of shopping and dining outlets. We are so happy to hear that you visited our WestinWorkout fitness facility that overlooks Kalakaua Avenue. On your next visit, please feel free to utilize the Westin Gear Lending program, which offers New Balance clothing and shoes for guests to use during their stay so they can pack light and stay fit. Thank you for your loyalty and we hope to see you again soon at the Moana Surfrider, A Westin Resort & Spa.
Thank you!

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Reviewed February 2, 2014

We stayed at the Moana Surfrider in the Ocean tower. Excellent views from the lanai with the most relaxing sounds of waves in the morning.

A very clean hotel with plenty of space. Parking across the street at the Sheraton wasn't so bad.

We loved to sit out in the back on the sun chairs in the evening and listen to the entertainment from the Banyon tree lounge while enjoying the ocean rhythms. \

Definitely will be going back.

P.S. Next door is Duke's.....and they have an awesome breakfast buffet!

  • Stayed: March 2013, traveled with family
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1  Thank Cdn_daddy_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,
Thank you for sharing your wonderful comments with us. We are thrilled to hear you enjoyed your stay and are already looking forward to returning. Lounging on the beach chairs as the sun sets on beautiful Waikiki Beach is a highlight for many of our guests. On your next visit, we highly recommend the breakfast buffet at the Veranda for an energizing start to your day. We appreciate your review and await your next arrival to the Moana Surfrider, A Westin Resort & Spa.
Mahalo!

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Reviewed January 31, 2014

This hotel is definitely the most majestic and best located in Waikiki. We experienced great service. Rooms were clean and had everything you needed. Restaurant, pool and beach are great. It's probably overpriced but so is everything in Waikiki. Free wifi in rooms. No breakfast provided. Would definitely stay here again.

  • Stayed: January 2014, traveled as a couple
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Thank Trumble1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,
Mahalo for your kind review. We are delighted to hear that you thoroughly enjoyed your stay with us. At the Moana Surfrider, A Westin Resort & Spa, we take pride in exceeding guest expectations with outstanding service and aloha. We look forward to welcoming you back for another relaxing stay at the “First Lady of Waikiki”.
Thank you!

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Reviewed January 30, 2014

I loved this gorgeous historic hotel but it's way overpriced and the service is lacking. I feel you could enjoy this historic building without booking a room. The historical tour held there is free even for non guests, I would recommend it.
We had a really hard time checking in. We came back three times during the day and our room still wasn't available and then when they finally did check us in they told us that they had sold our room and instead of the king size bed that we booked, we were now stuck with doubles.
As a result of the check in delay I barely had enough time to get ready for the wedding we were attending there. It was a stressful experience and we barely got to enjoy our room.
My thoughts: check out the tour and go for lunch but there is not much added value by booking a room

  • Stayed: January 2014, traveled as a couple
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1  Thank kaylapol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded February 3, 2014

Aloha,
Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced upon check-in and regret that you were not able to enjoy your room accommodations. On a brighter note, we agree with you and would highly recommend taking our popular historical tour which starts at 11am every Monday, Wednesday, and Friday. We have also recently launched a new self-guided tour for those who are not able to attend the guided tour. We would like to personally address the concerns mentioned about your booking to ensure a more pleasant experience on your next visit. Please contact us directly at this email at any time, 374guestexperienceteam@westin.com. We hope to have the opportunity to regain your confidence and welcome you back to the Moana Surfrider, A Westin Resort & Spa.
Mahalo!

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