Well we normally stay at The Royal Hawaiian but there was mix up and we ended up here, now please note I have stayed regularly at the Halekulani, the Royal Hawaiian and Kahala(10 mins waikiki) in their suites. So when I write this review I am comparing it to the best hotels that this strip offers, there are things we have come to expect and this hotel delivered as good or even better in some instances which surprised me. We stayed in September so the low season and this is always a great time for Waikiki as you don't have the crowds that I have witnessed in August July or even April. Now the pool was what I expected staying at all the others they offer nothing much different and its not the pool you want its the beach it can be rocky as the coral volcanic rocks are in the sand but that water is sensational and those Honu's all five of them live in front of this hotel. Now the suite we were at the top(but with the design of the verandah any floor will have the aspect) and the view was the best out of all these hotels I didn't think, I could get better photos but proved me wrong when I looked out there. The tower rooms are newer and in the royal I have stayed in royal suite then tower suite to be honest book the tower where possible, you can walk through the building feel the ambiance the rooms still have a hawaiian feel particularly because you really are not looking at the furnishings but the view that beach thats what makes this place special. We travelled with a three year old had two chairs on the beach reserved daily now if you don't like to pay for chairs and everywhere here you have too then go onto the beach I guarantee you someone will be leaving and they hand their chairs(on the public area of the beach) onto you its just a hawaiian thing like with the ocean rafts I was offered three over our time so there is always possibilities. Now the service here was excellent Janice at the Juice Bar and you should really treat yourself to her super Kale Juice or Watermelon Juice is fabulous great way to start the day the beach servers Jilly in particular and then the breakfast staff the gentlemen that went out of his way and that lovely lady he worked with she had a love of purple cant remember their names, every morning they gave us a great table and the food was excellent.
Each day in our room we had a new nice treat maybe champagne chocolates, fruit, cheese platter, gift baskets now the other hotels above give you something at checkin but not after. The gym facilities were excellent the day spa well thats a little ordinary if you have never been to one maybe you find this good but not for me, aulani(disney resort)has the best spa I have ever seen from here but if you can't leave Waikiki the Royal Haw' Abhasa spa(RH) is the next best. The hotel has a very relaxed feel come one come all and they don't turn away walkers they welcome them its actually a nice thing I think Princess Kai'ulani would be happy about that at least. All I can say is in busier times so long as they have the staff there should be no reason this hotel cannot accommodate your needs. Remember you get what you pay for, if you want old hawaii real feel then this is it, no matter the room. You like a nicer room go to the tower. Handy things they have a laundry in house, microwave in the room we had big verandahs so you can ly and look out. Not just chairs like every other hotel mentioned here, the verandah makes you feel as if looking at eye level like your are on the ocean just a sensational touch. You come here for the beach the water the wildlife and of course to shop. But don't write this property off it deserves better than this rating here I wouldn't stay at the trump if paid me I don't want to be in New York I want to be in Hawaii. Every person I encounter in the tower said they loved their rooms but they all said its the view that makes this place "How good is that water" The things I would like is faster checkin to the room like the others provide and more bellman so the luggage arrives, storage in the rooms. Yes the internet can be slow and it does drop out but I don't stay here for that aspect(The RH, Hale' have similar issues). The service the check-in staff and the general hotel staff and one particular man in housekeeping who dropped our room service and afternoon treats was exceptional he went out of his way. This is a friendly place relaxed place lets not tag it as totally westin after all it is the first lady so lets just address her that way she deserves that much. I know next time I'm in hawaii its going to be a toss up if you like a quieter room, quieter entry hall stay in tower the hustle bustle is in the older building, weddings etc if you want immaculate then go to the halekulani if you have kids then come here. I must say I usually meet a few exceptional staff members but at this hotel I met many so let that be your guide just book the right room.
- Official Description (provided by the hotel):
- Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more less
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- Also Known As:
- Moana Surfrider, a Westin Resort And Spa
- Moana Surfrider, a Westin Hotel Honolulu
- Westin Moana Surfrider
- Moana Surfrider Westin Resort
- Westin Honolulu
- Honolulu Westin
- Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu