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Moana Surfrider, A Westin Resort & Spa
Ranked #24 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 19, 2013

My husband and I went to Oahu to spend time with his elderly father. At the end of our daily visits, we wanted a place that was beautiful and peaceful. We booked this hotel due to its location and availability. We chose to upgrade to an ocean view room. Our criteria were met in every way!

The Moana is located in the center of bustling Waikiki, so when we left the property, we were close to the hotel parking (across the street), reasonably priced dining, shops, the International Market, and the primo spot to watch the sunsets each evening.

The rooms were nicely appointed, comfy beds, wi-fi, hi-tech bathrooms, especially the toilets, and wonderful ocean-view balcony.

  • Stayed: January 2013, traveled with family
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Thank socaljudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you so much for sharing with us. We are so pleased to hear you enjoyed your stay here at “The First Lady of Waikiki.” We aim to provide a relaxing environment in the heart of Waikiki and remind our guests of a simpler time, with services such as Afternoon Tea at the Veranda. Mahalo and we look forward to welcoming you back to the Moana Surfrider, A Westin Resort & Spa.

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Reviewed April 18, 2013 via mobile

The recently renovated tower sports new carpet, furnishings , and bathrooms. The toilets have wonderful Toto bide seats with several functions. Avoid the smaller Diamond Tower as it has not been renovated. Rooms in the Historic wing are small. Lounge chairs on the beach are pricey. We were happy getting shade chairs under the historic Banyon Tree for free. Be at the pool desk at 7am sharp to assure your seats. If packing space is tight they will rent you sneakers and work out clothes for the entire stay for $5.00.
Be prepared for the mandatory $30.00 resort fee which includes a yoga class daily , Internet ,parking , a group photo, and 2 glasses of wine.
I have stayed here several times and this visit seemed more crowded with day weddings and tour groups which made the lobby area seem overtly crowded and uninviting

  • Stayed: April 2013
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1  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you for taking the time to share with us. Our newly renovated Tower Wing has been well received by our guests and our Diamond Wing will be undergoing renovations later this summer. Westin has partnered up with New Balance and created a gear lending program where guests can rent fresh, clean shoes and workout attire daily for only $5.00. Here at the Moana Surfrider, A Westin Resort & Spa, we aim to provide a relaxing and rejuvenating vacation for our guests by offering foods rich in antioxidants and daily yoga and aqua aerobic classes, included in our daily resort fee. Mahalo and we look forward to your return!

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Reviewed April 18, 2013

I sometimes got the feel like I was paying more for the history of the actual facade of the building rather than the room. That said, it's a nice property, in a great location in the heart of Waikiki. I think our room was just over $369/night - definitely on the high end of Waikiki prices, although I understand that hotels dictate rates bases on occupancy, then they nickel and dime you for pretty much everything else...which sadly, has become common place among the top hotel chains.

Room Tip: Rooms in the original building are a bit smaller than the new wing. The Banyan tree in the courtya...
  • Stayed: December 2012, traveled as a couple
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Thank Chazster35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you for sharing with us. We aim to surpass the expectations of each and every one of our guests and we are sorry to hear of your concerns. Our occupancy will determine rates as you indicated, however if you are interested, joining our Starwood Preferred Guest Program opens up the opportunity for special rates here at the Moana Surfrider, A Westin Resort & Spa as well as all other Starwood Hotels & Resorts Worldwide. We are glad to hear you appreciated the ambiance and location of our property. Guests are just mere steps from all that Waikiki has to offer. Our daily Resort Charge includes many enhancements such as daily parking for one vehicle and daily yoga and aqua aerobic classes. Mahalo and we hope you will consider returning to “The First Lady of Waikiki” and give us the opportunity to exceed your expectations.

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Reviewed April 17, 2013

My wife, kids and I stayed only a couple days and we never ate here, the front desk was very light and there were long waits to check in. We had asked for feather free but that didn't happen, we even called to get some more linens and pillows but they never came, they did however notice we were travelling with 2 small chidren and added a cot to my sons delight. The pool was cold and small and all the chairs were taken, odd since nobody sat in the all day. I know it sounds like I'm complainng but I'm not, just being honest, I did enjoy the hotel and would suggest to others to stay there, it's just not a family friendly place and that is what we were more looking for. However it is situated in basically the center of Waikiki beach and has full access to all the shops and the beach, they also offered a free coctail upon arrival(wife pregnant couldn't drink) so we had to turn them down. I'd suggest this place to anyone there as single or couples you would not be dissapointed.

  • Stayed: March 2013, traveled with family
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1  Thank cjheuvel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you for taking the time to share with us. We are sorry to hear you experienced a long wait upon check in and that you never received extra linens and pillows. We strive to go above and beyond for our guests and the service you experienced is not representative of our standards. Here at “The First Lady of Waikiki,” we welcome a variety of different guests and offer services the whole family can enjoy, such as lei making and mini surf lessons. We are centrally located in the heart of Waikiki with many attractions within walking distance, such as the Honolulu Zoo and Waikiki Aquarium. We hope you will consider the Moana Surfrider, A Westin Resort & Spa on your next trip to the islands and give us the opportunity to exceed your expectations.
Mahalo

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Reviewed April 17, 2013

My husband, daughter & I stayed at the Moana by recommendation from family. We loved it!
It was clearly one of the nicer looking resorts along Waikiki Beach. The restaurant was great for all meals & the access to the beach was just perfect. We had a room on the bach side which was great, however have spoken to others that stayed on the city side & the noise went all night, so definantly recommend getting a beach side room. Staff were always kind & helpful.
The room itself was great, clean & decorated with modern furnishings. The bed was a standout, so comfortable. We had a balcony room overlooking the courtyard & beach which we really enjoyed.
We had breakfast here everyday also as it was easiest with our daughter as she was only 18 months at the time, so the selection off the buffet was great for her while we enjoyed hotcakes & a cooked breakfast every morning.
It did turn out more expensive to stay at the Moana, but we thought it was worth it.

Room Tip: Stay away from the city view rooms if you don't like noise!
  • Stayed: May 2012, traveled with family
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1  Thank Jill_1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you for taking the time to share with us. We are thrilled to hear you enjoyed your stay here at “The First Lady of Waikiki.” Our beachfront location in the heart of Waikiki is second to none and central to all that Kalakaua Avenue has to offer. So great to hear you enjoyed our Westin Heavenly Bed and our daily breakfast buffet at the Veranda. If you are interested, joining our Starwood Preferred Guest Program opens up the opportunity for special rates here at the Moana Surfrider, A Westin Resort & Spa as well as all other Starwood Hotels & Resorts Worldwide. If you haven’t before, we would like to recommend our Afternoon Tea service at the Veranda for a truly nostalgic experience. Mahalo and we look forward to your return!

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Reviewed April 17, 2013

We've stayed at this fantastic hotel steeped in century-old history with a heritage-listed Banyan Tree in it's majestic courtyard numerous times in the past 13 years. With clean rooms, comfy king beds, great outlooks to either beach/surf or city views, well-trained staff and plenty of food amenities from breakfast on the verandah, to a High Tea there or simply a burger and beer in the courtyard = all great enjoyments at the Moana.

Room Tip: The refurbished Banyan Rooms are great
  • Stayed: July 2012, traveled as a couple
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Thank 53bob22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you so much for sharing with us! We are so pleased to hear you enjoyed everything “The First Lady of Waikiki” has to offer. We were the first hotel built in Waikiki, over 112 years ago, and subsequently rich in Hawaiian history. We offer a complimentary Historical Tour available for guests and visitors every Monday, Wednesday, and Friday at 11:00am where one can learn many interesting facts about the hotel’s journey through the 20th century. Mahalo and we look forward to welcoming you back to the Moana Surfrider, A Westin Resort & Spa.

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Reviewed April 14, 2013

Westin is doing a remarkable job with the first hotel on Waikiki. The breakfast buffet at the Moana Surfrider on Waikiki Beach in Honolulu is well worth the time, allow at least an hour, and the expense, $34. The range of foods was excellent with areas for American (eggs - scrambled and benedict, sausage, bacon, cereals, Danish pastry, bagels, toast and wonderful muffins), European (cold cuts, cheeses, yogurt, and smoked salmon with capers) and Japanese (Miso soup and a selection of Japanese dishes,) and Hawaiian fruits (papayas, mango, pineapple, strawberries.) The breakfast menu was also extensive for those who prefer not to browse. I did the buffet and my wife ordered Eggs Benedict from the menu. Best of all is the location, a large, airy veranda overlooking the beach. The shade and gentle breeze on the veranda coupled with the bright sun on the water and beach to make it a very relaxing time. For those who prefer indoor dining they had a lovely dining room next to the veranda also overlooking the beach but you miss the breeze and salt air. The service was excellent with absolutely nothing wanting. We never felt rushed or neglected which is vary hard to achieve without truly excellent staff. The Westin Maui Resort & Spa on Ka'anapali Beach is the stellar breakfast on Maui but the setting at the Moana sets it above even that wonderful experience.

  • Stayed: April 2013, traveled as a couple
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3  Thank marcasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded April 29, 2013

Aloha,
Thank you so much for taking the time to share with us. We are thrilled to hear you enjoyed our beachfront breakfast buffet at the Veranda. Like you mentioned, we offer an extensive variety of options to cater to the various needs of each and every one of our guests. While dinning inside, guests can relish views of world famous Diamond Head through charming antique windows and outside guests can enjoy fresh sea breezes and views of Waikiki beach. The Veranda has been a favorite of locals and visitors for over a hundred years and remains a romantic setting reminiscent of yesteryear. Our credo is “First Lady, First Class” and we are so pleased to hear you were treated like royalty. Upon your return, please consider Afternoon Tea at the Veranda for a true nostalgic experience. Mahalo and we look forward to welcoming you back to “The First Lady of Waikiki.”

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Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Honolulu
#9 Top resorts Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#14 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
Price Range: $327 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Official Description (provided by the hotel):
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu

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