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Traveler rating
269
83
19
5
9
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All reviews diamond head honolulu zoo dole whip surf shop newly renovated hotel coffee roasters reusable water bottles waikiki beach coffee shop in the lobby pool deck kapiolani park third floor quieter end of waikiki bell desk valet guys amazing hotel junior suite
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47 - 52 of 385 reviews
Reviewed 4 weeks ago

We were mostly treated like royalty, from driving up to valet parking, the front desk and especially Mr Gerald who kept our room spotless. Our Hertz rental limped into the check in area, suffering from a major electrical problem. The valet parking crew dealt with the tow truck Hertz sent to retrieve the SUV. The common areas were also neat and clean. There has been major remodeling and it shows. The only thing that was not perfect was after eating pool side at the grill we were unable to get out of the place. They kept us waiting for the bill and once we got it we couldn't get anyone to take our payment. They did have a large group leave just before us and it did rain which sent the staff scrambling to move the tables in under cover. Over all it was a fantastic stay. I would gladly go back again.

Room tip: We loved the south side room towards the front of the building with a view of the beach and Diamond Head.
Date of stay: June 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QKHotel, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 4 weeks ago

Aloha Mark B,
Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your wonderful, 5 star review. We are thrilled to hear that you enjoyed your stay and appreciate your feedback on our new renovations and staff friendliness. Your comments on our restaurant service will be shared with our Management team so service is improved upon moving forward. We will also recognize our team for providing you with excellent service and look forward to having the pleasure of welcoming you back soon!
Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This was a wonderful place to stay. It is close to everything and the super friendly service is amazing from the bell desk to the maid service. Thank you Mata and Ming for taking such good care of us!

Date of stay: June 2019
Trip type: Traveled with friends
Thank Gayla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QKHotel, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 4 weeks ago

Aloha Gayla F,
Thank you for sharing your 5 star review on your recent visit to the Queen Kapiolani hotel. We are happy to hear that you enjoyed your stay and appreciate your comments on our location and staff friendliness. We will be sure to recognize Mata and Ming who provided great service throughout your stay. We hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel soon!
Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Excellent laid back hotel 2 blocks from Waikiki beach, which you can see from the corner roos also great views of diamond head at same time. Staff very friendly and helpful all in all a good place to stay in Hawaii

Date of stay: June 2019
Trip type: Traveled as a couple
Thank gerrysdeliveryse2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QKHotel, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 4 weeks ago

Aloha gerrysdeliveryse2016,
Thank you for staying with us here at the Queen Kapiolani hotel and for sharing your valued feedback. We are happy to hear that you enjoyed your stay and loved our location on the Diamond Head side of Waikiki. Glad to hear our staff provided you with great service and we hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel soon.
Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Recently, my girlfriend and I spent an amazing week on the island of Oahu. The Queen Kapiolani Hotel was recommended to me and the experience was awesome. The entire staff was very professional and the customer service was great.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Crow_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QKHotel, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 4 weeks ago

Aloha Pioneer39977436772,
Thank you for sharing your 5 star review on your recent visit with us here at the Queen Kapiolani hotel. We are thrilled to hear that you enjoyed your stay and appreciate your feedback. We will be sure to recognize our team members who provided you with excellent service throughout your stay and we hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel soon!
Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019 via mobile

It doesn’t matter how much money you pour into a business, if you don’t have your staff on board, well trained and happy then you are behind the eight ball.
Queen Kapiolani has a fabulous team of people working for them. There were a few standouts, Paul in the restaurant, Greg on the tours desk, Mata in house keeping and the fellow with grey hair who helped with storing our luggage( he worked like two people) he was brilliant.
The hotel is in a good location opposite beach and the zoo and just far enough away from the noise. It is in walking distance to most restaurants along the beach front.
The Hotel was renovated about a year ago and they have managed to keep the charm and it was very clean.
My only complaint is the fact that the air-conditioning unit is in the room and way too noisy to have on during the night.
Our room was quite small but fine for one night.
If you are staying make sure you ask for a room without the air-con motor in the room and ask for a balcony.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Chaggith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QKHotel, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 4 weeks ago

Aloha Chaggith,
Thank you for sharing your review on your recent visit with us here at the Queen Kapiolani hotel. We are thrilled to hear that you enjoyed your stay and appreciate your feedback on our location on the Diamond Head side of Waikiki, newly renovated rooms, and staff friendliness. We will be sure to recognize Mata from Housekeeping and Greg from our tour desk who provided you with excellent service. We sincerely apologize for the issue you had with the air conditioning and will be sure to share this with our maintenance team to ensure the problem is corrected moving forward. We hope to have the pleasure of welcoming you back to the Queen Kapiolani hotel in the near future.
Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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