So we arrived around 12:30 pm at the hotel after a very short night on an overnight flight from Tokyo and all we wanted was to get some rest. Sure I knew that check-in only was at 3 pm and if the hotel was fully booked it might be difficult to get an early check-in. The receptionist then told us that the room was not ready yet and we should come back around 2:30 pm, which we did.
When we drove up to the parking I was asked if I wanted valet parking for $25 USD or not. Knowing that there is a $1 per hour parking just opposite the hotel and lots of 2 hour free parking as well as 6 pm - 10 am free night parking spaces along the beach road, also just about 150 m from the hotel, I declined.
Immediately the staff were very unfriendly, walked away from the car, obviously not willing to help take out luggage and talking to each other saying things like "they dont want valet".
So we took out our luggage and went to the reception where we were given a room that had NO WINDOWS. Only a weird thing like sun-blinds made from glass. Noise from the street and the construction that was going on next to the hotel, was terrible. It was like an open window.
We immediately went back to the reception and were then told by the same unfriendly receptionist that this is the room category I have booked and if I wanted another room, I would have to pay $20 for the upgrade.
I booked a room with NO WINDOWS? That was new to me. Anyways, I was then taking a look at the room of "higher category", which again -- surprise -- had no windows.
Back to the reception I was given keys to a room on "Mezzanine" floor. This room finally had a window, however a very poorly closing door to the balcony, which was right in front of the construction at that time. Noise was getting through the door almost the same way as if there was no door. It wasn't the slightest bit better, so we decided to stick to the original room, as it seems there are no rooms with proper windows AND doors.
As there was no closed window, not only the noise but also the heat got into the room easily. When we switched on the air condition it was like a train rolled through our room. Well at least the outside noise wasn't heard so badly anymore.
All I wanted was to get some rest after an exhausting overnight flight, however this wasn't even possible with earplugs.
On top of that most staff were really unfriendly/rude and to make things worse even WiFi wasn't working properly on the iPhone in our room.
Would not stay there again if it was $50 per night, let alone $160 which we paid.
- Official Description (provided by the hotel):
- Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more less
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- Also Known As:
- Queen Kapiolani Honolulu
- Hotel Queen Kapiolani
- Queen Kapiolani Hotel Hawaii/Honolulu