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“Better than expected !”

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Queen Kapiolani Hotel
Ranked #60 of 84 Hotels in Honolulu
Derbyshire,England.
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Better than expected !”
Reviewed February 24, 2013

We decided to travel to Hawaii from the U.K. at very short notice,and found hotel rooms very hard to find.I called the Queen Kapiolani and was told that they only had three nights available and that the room would be small with a very limited view.Oh well,beggars cant be choosers so I accepted the offer.After a very easy and pleasant check in we proceeded to the room with some trepidation but upon entry we were very pleasantly surprised.Yes the room was small but the view from the window was actually very nice looking down on the pool area and across to Honolulu zoo and quite a large slice of the beautiful Pacific ocean.With the window louvres fully open I even managed to do some whale watching with my binoculars.The bed was small ( it had to be ) but was very comfortable and we slept very well.The room was spotlessly clean,had a fridge,large flat screen t.v.and well stocked bathroom with a good shower.The pool deck area was great for breakfast with a lovely view of Diamond Head.Valet parking was quick and efficient and the guys were really helpful.Overall a really nice clean friendly hotel just one block from a great beach and places to eat.My only minor gripe was that the disabled lift at the front steps was out of order for the whole time we stayed as they were apparently waiting for repair parts,but to be fair reception staff offered to get me help with my wifes wheelchair if i needed it,so no major problem.In the end we loved the Queen Kapiolani and would definately stay again,but for more than three nights would book much earlier and get a bigger room.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank usarelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 28, 2013
Aloha! Thank you very for sharing your experiences in regards to your stay at the Queen Kapiolani Hotel. While the room category you booked was small, it was nice to hear that you found the bed very comfortable and you slept well. It was nice to hear that you enjoyed the amenities such as the large flat screen TV and the well stocked bathroom.

Everybody enjoys the lovely view of Diamond Head while dining on the third floor and that you also had a wonderful view from your room.

Thank you for complementing our Staff in regards to the service provided and we look forward to welcoming you back to the Queen Kapiolani Hotel on your next visit.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (511)
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English first
Victoria, BC Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2013

In the past 15 years, we have stayed at the Queen about 5 times (including the first time on our honeymoon). We love the location close to the beach, zoo, restaurants and the quieter end of Waikiki. This time was the absolute best. We had an oceanview suite on the top floor, very well laid out for 3 people. Within 5 minutes of being there we discovered ants coming into the kitchenette from the lanai and immediately maintenance was there to fix the problem. There is a spa on the 3rd floor that does absolutely heavenly massages! I went twice in the 2nd week and would have gone in the first week if I'd known about it at check in. Someone should let guests know about this awesome spa! We were promised a 10% AAA discount but received about 5% off our hotel bill at checkout because there was nowhere on the website to include promos when making reservations. We will definitely stay again and next time phone for reservations directly to the reservations manager instead.

Room Tip: For a really Hawaiian experience, try to get a room on the zoo side and hear the animals and birds d...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VictorianTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 28, 2013
Aloha! Thank you very much for your comments and it was wonderful to hear that you have stayed with us 5 times, the first being your Honeymoon! By the way Congratulations!

We are glad that you had a awesome stay, as you said the absolute best of the 5 times, while staying in our OV Suite on the top floor which has a incredible view of the ocean and Diamond Head.

In regards to the ants, we are working with our pest control company and it is our goal to respond to such concerns immediately.

Upon your next visit, please let me know if I can be of any assistance and we look forward to
welcoming back on your 6th visit.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2013

We were very impressed with Queen Kapiolani. The staff including the restaraunt, the bell boys, the valet parkers, and the front desk are helpful and friendly. We also love the location and had a great view of the ocean and the zoo. We also loved that we could take H1 to Kapahulu Ave and avoid Nimitz highway to get the hotel. It provided easy acess to the freeway, the beach, and Waikiki. We were impressed with many people including Brandon the valet parker, Uncle Bob, Kani, and Suki from the restaraunt. They all possess the "Aloha Spirit" that make you feel comfortable in Hawaii!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 21, 2013
Aloha Queen Kapiolani Hotel FANS! Thank you very much for your comments in regards to your recent stay. It was wonderful to hear that you were impressed with Queen Kapiolani and that the entire staff was helpful and friendly.

We pride ourselves on providing a great guest experience, so your comment informing us that the staff possess the Aloha Spirit that makes you feel comfortable in Hawaii is wonderful to hear.

If I may be of assistance upon your return to Hawaii and Queen Kapiolani, please do not hesitate to give me a call.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 19, 2013

Good location and value. Only one block to the beach and overlooks the Zoo. Unobstructed view of Diamond Head. The rooms are a bit dated but with newer furnishings, bed and TV. Comfortable and clean. We were upgraded for free to a corner room that is a little bigger with a King bed. Check in was efficient and very freindly staff throughout the Hotel. Our safe key was not available at check in but was dealt with quickly. There is no restaurant in the Hotel other than a Buffet for breakfast by the pool and bar munchies also at the pool bar. There are numerous restaurants of all types within short five minute walking distance. The pool is small and deck area breezy if there is a wind but being so close to the beach this is only a concern if you are pool people.

Room Tip: Corner rooms are larger. Ask to face east for Dimond Head view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 295Kri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 21, 2013
Aloha! Thank you for your comments and we are glad that you were pleasantly surprised with the Queen Kapiolani Hotel. That your check in was efficient and that you experienced very friendly staff thru out the hotel.

It was also good to hear that while your key for the safe in the room was not available upon check in, the problem was dealt with quickly.

If you are planning to visit our beautiful island in the future, please do not hesitate to give me a call, so that I may assist you in your reservations.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 18, 2013

I stayed twice at the Queen Kapiolani within 1 week. The first visit was OK, the staff were excellent but my room on the 2nd floorm was tired and lacked something especially in the bathroom? Stathon a bell boy was very helpful as were all of the others. On my second visit I was up graded to a Sea view room. Wow! If this had been my first impression I wouldn't have wanted to leave.

Room Tip: A high floor room with sea view, corner with lanai. The view of Waikiki is fab
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  • Stayed February 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Twiz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 21, 2013
Aloha! Thank you very much for your comments regarding the staff being excellent and thank you for staying twice in one week.

We certainly do apologize for the type of room you got on your first stay and that you had a "WOW" experience with the second stay being higher up and having a wonderful view of the ocean.

In regards to the bathroom, we are continually upgrading our product and are in the process of refinishing the vanity and bathtub to give it a fresh look.

If I can be of assistance during your next visit, please do not hesitate to give me a call.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2013

The staff are beyond incredible, the hotel it self is very clean and close to everything! I'd like to give a big thank you to 2 specific employees; "Uncle Bob"who has convinced me to want to move to Honolulu, this man is so incredibly generous he gave me and my brother a ride in his own car to the airport on our last night, as we were running late to catch our flight. It was one of the highlights of my trip to have gotten the chance to meet you Uncle Bob, you are one kind hearted man, thank you again! The second person is "Stason" whom took such good care of our luggage and kept us calm as we were freaking out to catch our plane home. Thank you Stason for your excellent hospitality and big Hawaiin smile!!

Room Tip: The City View room is very sunny during the day and the higher floors are generally quieter.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pavi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 21, 2013
Aloha! Thank you for your kind comments regarding your recent stay and that you felt the staff
are beyond incredible and the hotel itself is very clean and close to everything.

Our goal is to provide a great guest experience and we are glad to hear that Uncle Bob and Stason provided excellent hospitality with big Hawaiian smiles.

If I can provide any assistance on your next visit to Hawaii, please do not hesitate to give me a call.

Mahalo,
Ron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2013

What can I say, Shane and the boys were a lot of fun to deal with, i would have to say one of the friendliest bunch of guys I have come across in my Hawaiian holiday, always willing to help and they treated us as if we were staying at a 4/5 star resort. The view of Diamond head from our hotel room was very special, the room itself is nice and clean, though a little small for 4 people however for the price no complaints. No complaints!

Room Tip: Rooms facing diamond head directly are recommended.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 28, 2013
Aloha! Thank you very much for your wonderful comments regarding the boys in the front being one of the friendliest bunch of guys you have came across in your Hawaiian holiday. They pride themselves in providing a great guest experience to all of our guest.

It was also nice to hear that the view of Diamond Head from the room was very special and that the room was nice and clean.

If I can be of any assistance on your next visit, please do not hesitate to give me a call.

Mahalo,
Ron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Kapiolani Hotel

Property: Queen Kapiolani Hotel
Address: 150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815-4097
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Swimming Pool Wheelchair access
Hotel Style:
#29 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Queen Kapiolani Hotel 3*
Number of rooms: 315
Official Description (provided by the hotel):
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more   less 
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Also Known As:
Queen Kapiolani Honolulu
Hotel Queen Kapiolani
Queen Kapiolani Hotel Hawaii/Honolulu

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