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“Great Experience”

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Queen Kapiolani Hotel
Ranked #60 of 84 Hotels in Honolulu
Placerville, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Experience”
Reviewed February 15, 2013

Our stay at the Queen Kapiolani was great from beginning to end. We needed a one night stay in Honolulu. We are not fans of crowded tourists areas so we were leery of booking a hotel so close to Wikiki. The location of The Queen Kapiolani was perfect! The view from our room was of Diamond Head and the beautiful park and zoo acrosss the street from the hotel. We even heard a lion roar that night! The staff was extremely helpful. On their recommendation we ate at Uncle Bo's for fantastic local cuisine that was fairly priced. In the morning we walked the famous Wikiki Beach. Overall it as a great experience.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 17, 2013
Aloha! Thank you for your kind comments regarding your recent experience at the Queen Kapiolani Hotel. It was wonderful to hear that your stay was great from beginning to end.
That the location was perfect with the view of world famous Diamond Head and beautiful Kapiolani Park and zoo was right across the street.

We pride ourselves in sharing with our guest the Aloha Spirit and it was great to hear that the Staff was extremely helpful.

If I can be of assistance on your next visit to Queen Kapiolani Hotel, please do not hesitate to give me a call.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (508)
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English first
San Francisco, CA
Level Contributor
668 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed February 13, 2013

Never stayed here in 50 years of visiting Hawai'i, until last weekend.

From the minute the bellman opened the cab door and welcomed me, even though it was after 11PM. Front desk staff welcoming, friendly, upbeat. My room was fantastic, a view of Diamond Head past the park, with a nice deck. Kitchen area with microwave, sink, and small refrigerator.

Two big, comfortable beds, nice decor, well maintained.

Smallish bathroom, well laid out, very clean.

Great breakfast, excellent service. Nice bar and pool area.

A bargain for what one gets.
Enjoy!

  • Stayed February 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 14, 2013
Aloha! Thank you very much for your comment that everything was excellent and it was wonderful to hear that from the time the Bellman opened the taxi door, to the time you left, the service was welcoming, friendly and upbeat.

It was also good to hear that your room was fantastic with a view of world famous Diamond Head and overlooking beautiful Kapiolani Park.

If I can be of any assistance during your next visit, please do not hesitate to give me a call.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 12, 2013

The bellmen Shane and Kevin were a joy not just to deal with, but to see and visit with every time we came or went from the hotel. Humour, knowledge, honest enthusiasm, and authentic friendship. Recommendations, advice, and local introductions, all with refusals to accept the often offered tips. I ended up going out and getting Kevin dinner one nite, which he couldn't refuse. Got you Kevin.
We were there with my wife's 90 year old parents, and every time in her mom got hugs from both these guys.
Have travelled the world and these guys are the best. Joselyn at front desk was equally wonderful. Based on this crew, we will return.
Thanx, Brian

Room Tip: Corner rooms overlooking zoo.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank b h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 13, 2013
Aloha! Thank you very much for your kind comments regarding our Bell Staff, that they were not only a joy but also wonderful. Our staff pride themselves on providing a great guest experience and they strive to provide great service, sincerely.

It was also good to hear that our Front Desk personnel were equally wonderful and added to the outstanding guest experience.

If I can be of any assistance during your next visit, please do not hesitate to give me a call.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
89 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 7, 2013

I have stayed at this hotel 10 times over the past 15 years, most recently a 15 day vacation in January/2013 with accommodations from the city view rooms to one of the penthouses. A much needed sprucing up has been done/ ongoing over the last 2 years since a new mgmt company took over and it has improved the overall feel of the property. The bathrooms remain problematic with hot/cold water mix a struggle in the showers, but i'm told they are remodeling bathrooms floor by floor. For the money, I don't feel that you can get a better deal in Honolulu. The location across from the zoo is good and a short walk gets you to the core of the stores/restaurants. The beach is much less crowded near the hotel (2 minute walk) and is quieter than the central core. The pool is excellent with a fabulous view of Diamond Head and is rarely crowded. The bar poolside has great drinks at very reasonable prices. The food, as has always been the case, is mediocre at best but with 100's of restaurants close by there are no problems. The staff is outstanding, with several employees such as Shane, the great bellboy captain, having been there for 20 plus years.
If you are looking for great value at a reasonable price this is your hotel.

Room Tip: high floor is good/ be prepared for birds from the zoo welcoming the sunrise every morning if you ar...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank surfer6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 8, 2013
Aloha! 10 X in 15 years...THANK YOU for being such loyal guest and recognizing that Ownership is trying to improve the product/guest experience which has improved the overall feel of the property. It is wonderful to hear that you feel, for the money, you can't get a better deal in Honolulu.

We also feel that the pool is excellent with a fabulous view of Diamond Head, which many of our guest comment on. It is also good to hear that the bar poolside has great drinks at very
reasonable prices.

One of the comments that is music to my ears is that the staff is outstanding with several employees such as Shane, the great Bellman providing great service.

Again, thank you, and if I can be of service on your next visit, please do not hesitate to ask.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 6, 2013

This is my 4th stay here. The rooms overlooking Diamond Head, the Honolulu Zoo, Queen Kapiolani Park, and the ocean can't be beat. Looking out and not seeing another hotel in your way is priceless. This was a special trip and they totally took care of us. Very appreciated Ron, thank you. Parking is free on the far side of the Zoo about 1 block walk or free by the meters nearby between 6p-7a and were always available. Small pier with birds who love bread, ABC's .99 coffee or Starbucks 1/2 block away, and huge Walmart ~3 miles away for snacks/food and souvenirs.

Room Tip: Facing Diamond Head on the corner facing the water as high as you can go. We were on 18 and the win...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Djlaw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 6, 2013
Aloha! Thank you for your kind comments informing us that this visit to the Queen Kapiolani Hotel was special and that you felt totally taken care of. We, the employees pride ourselves in providing a great guest experience to each and every one of our guest and it is good to hear that we accomplished our goal.

It was wonderful to hear that the room overlooking Diamond Head, the Honolulu Zoo, Kapiolani Park and the ocean can't be beat. Also, looking out and not seeing another hotel in your way is priceless.

If I can be of any assistance during your next visit, please do not hesitate to ask.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narre Warren, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2013

The staff is one of the best I have ever encountered. It is at the end of Waikiki, so it has a real laid back atmosphere. If you are looking for a great hotel to stay at for a reasonable price this is the one. We had a wonderful vacation and truly enjoyed our stay. very helpful and friendly staff. very clean although our room showed it's age. The restaurant was very good we enjoyed our breakfast every morning. I would stay there again , but I would book a room with a kitchen.

Room Tip: Book a room with a kitchen, but the rooms need a bit of a overhaul.
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  • Stayed December 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank bsbazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 6, 2013
Aloha! Thank you for your kind comments regarding the staff being the best you have ever encountered. We strive to provide a excellent guest experience and the staff is a critical component in accomplishing that.

Many of our guest appreciate this end of Waikiki since it has a real laid back atmosphere that you experienced, yet only a block away for World famous Waikiki Beach. Thank you for your kudos of being a great hotel to stay at for a reasonable price.

If I can be of assistance during your next visit, please let me know and I will be glad to assist you.

Mahalo,
Ron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 5, 2013

The hotel is nice but can do with a little tweaking, the pool area and restaurant are very nice areas. The room we were assigned had a King bed and a kitchen. Our 10 year old was with us so we had a bed brought in to the room to accommodate her. The room we were given was on the 14th floor which was great because the view was spectacular and we could hear the zoos animals at night as we over looked it. The hotel was a few blocks from prime part of the strip, but i have stayed there and know the noise that goes on 24 hours a day. ( unless you are on the ocean in an ocean view, this is good! ) We were happy with the kitchen, it was a surprise and we made some use of it. Good bar at the pool....different drink sales each day

Room Tip: get up above the noise of the city
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WendyFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron K, General Manager at Queen Kapiolani Hotel, responded to this review, February 6, 2013
Aloha from the Beautiful Queen Kapiolani!

Thank you for your kind comments and many of our guest appreciate the spectacular view of Diamond Head and the noises of the zoo animals at night as you did. Another area that you appreciated was the pool area and restaurant on the third floor that also has a amazing view while you dine.

Our Junior Suites do have kitchenette facilities and we are glad that you made some use of it during your stay.

Again, Thank You for staying with us and if I can provide assistance during your next visit, please do not hesitate to ask.

Mahalo,
Ron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Kapiolani Hotel

Property: Queen Kapiolani Hotel
Address: 150 Kapahulu Avenue, Waikiki, Honolulu, Oahu, HI 96815-4097
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Swimming Pool Wheelchair access
Hotel Style:
#29 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Queen Kapiolani Hotel 3*
Number of rooms: 315
Official Description (provided by the hotel):
Named after the beloved wife of Hawaii's last reigning King, the historical Queen Kapiolani Hotel is conveniently located one block to Waikiki beach and near the Honolulu Zoo, Kapiolani Park, Waikiki Shell and Waikiki Aquarium. Most upgraded rooms feature views of Diamond Head and/or the ocean and the following FREE amenities: WiFi Internet access throughout the hotel, daily local newspaper, mini-refrigerator and coffeemaker. Additional hotel amenities include meeting and banquet facilities, pool with sun deck and restaurant with panoramic views of Diamond Head and the Pacific Ocean. ... more   less 
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Also Known As:
Queen Kapiolani Honolulu
Hotel Queen Kapiolani
Queen Kapiolani Hotel Hawaii/Honolulu

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