Firstly, the reason for our stay in Hawaii was for my parent's 20th anniversary celebration and ceremony. Checking into the hotel went smoothly until we reached our room, we booked the suite that had a king bed and 2 twin beds. The tower they put us in had chained up gates, the slowest elevators ever, and was very run down. The room that we received was even worst! There was such a big gap under the door that COCKROACHES were getting in. We woke up to find roaches all over our belongings and in our kitchen; sink and counters, and we were on the 2nd level of the tower too! When we went to complain about it and to move we found that those room types were only offered in that tower so we accept a SMALLER room in the main hotel. The biggest issue was that there wasn't enough room to accommodate all guests. Since we paid through a 3rd party they weren't able to financially accommodate our stay but did waive our parking fees; 2 vehicles, which we did appreciate but what we really needed was another room so that we didn't have anyone sleeping on the floors but we had to pay for another room! We didn't come on this vacation to try and cause trouble at the hotel and give a hard time or to get anything for free, this trip had become so uncomfortable for my family and especially my parents. It was very hard coming back to the hotel at the end of the day because we were so unhappy. Even after speaking to manager all they could offer was another room in the same tower that we had bug issues (among other issues), a smaller room in a different tower and to waive our parking fees. Even simple requests such as extra towels were a hassle, it would take over 30 minutes each time we requested for any. Now maybe they're understaffed, but when being told they are on their way I would expect them in the next 5-10 minutes, it was just very inconvenient. It's sad to say but I unfortunately would not stay here again, and the main reason being is that these issues were not simple fixes and they were not handled properly; I work for a hotel and the service that was provided does not compare to the service that COULD have been provided.
- Official Description (provided by the hotel):
- Featuring warm island hospitality and a water garden of shaded paths, tumbling falls, and colorful koi, Pagoda Hotel is centrally located in the heart of Honolulu. Guest rooms include a refrigerator, microwave and coffeemaker. Situated near Ala Moana Center, the hotel is conveniently located close to shopping, beaches, downtown Honolulu, Hawaii Convention Center and Waikiki. With our daily convenience fee, Pagoda Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include: DVDNow (Unlimited movies & PS3 games), Waikiki shuttle service, daily newspaper, in-room internet access, in-room coffee, in room safe, and local & toll-free calls. You'll also enjoy an outdoor swimming pool & sundeck, a renowned restaurant, meeting & banquet facilities, ample guest parking (fee), sundry shop, self-service & valet laundry service, and a beauty salon. ... more less
- Reservation Options:
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- Also Known As:
- Pagoda Hotel Oahu
- Pagoda Hotel Hawaii/Honolulu