First of all, while the furniture, facilities, carpet, etc. are tired and worn, the service, housekeeping, a Corazon in particular, was excellent. You cannot beat the location either if you want to be away from the Waikiki tourist trap. Everything else is what you should expect given how much you paid. My only complaint was that they had 2 elevators and one never worked the three days I was there. The other one was working but they decide to work on it one day so at the time there was no elevator service and guests had to walk up and down up to twelve flights of stairs! They are trying to improve as the elevator work they were doing was to upgrade its security features. I would have given them a two-rating, but when I complained to the management I promptly received a response and apology from the manager. The immediate attention paid to my review is impressive and unexpected. I hope they can maintain their improvement as there is potential to this property. I look forward to their continued efforts to upgrade the hotel and would definitely try them again.
- Official Description (provided by the hotel):
- Featuring warm island hospitality and a water garden of shaded paths, tumbling falls, and colorful koi, Pagoda Hotel is centrally located in the heart of Honolulu. Guest rooms include a refrigerator, microwave and coffeemaker. Situated near Ala Moana Center, the hotel is conveniently located close to shopping, beaches, downtown Honolulu, Hawaii Convention Center and Waikiki. With our daily convenience fee, Pagoda Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include: DVDNow (Unlimited movies & PS3 games), Waikiki shuttle service, daily newspaper, in-room internet access, in-room coffee, in room safe, and local & toll-free calls. You'll also enjoy an outdoor swimming pool & sundeck, a renowned restaurant, meeting & banquet facilities, ample guest parking (fee), sundry shop, self-service & valet laundry service, and a beauty salon. ... more less
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- Also Known As:
- Pagoda Hotel Oahu
- Pagoda Hotel Hawaii/Honolulu