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“Outrigger reef on the beach” 4 of 5 bubbles
Review of Outrigger Reef Waikiki Beach Resort

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Outrigger Reef Waikiki Beach Resort
Ranked #12 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Brisbane
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outrigger reef on the beach”
4 of 5 bubbles Reviewed July 10, 2014 via mobile

The hotel had excellent service and the staff were all kind and helpful. The interior and exterior of the hotel were also genuinely beautiful. The outrigger hotel is excellently positioned in the centre of Waikiki right next to the beach. We had an excellent stay and would definitely return.

Stayed June 2014
Helpful?
1 Thank CaitlinGabriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 14, 2014
Aloha CaitlinGabriel & Mahalo for your positive review! I am so pleased to read that you found the service to be excellent & that the staff was friendly & kind. I am delighted to read that you also enjoyed our hotels interior & exterior to be beautiful & that you found the hotel's location as the center of Waikiki. Mahalo.
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5,590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,417)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

My husband and I spent 7 days at Outrigger Reef as a start to a three month world tour. Although the hotel was bigger and much busier than our usual style, we couldn't fault the efficient friendly service or clean and tidy surroundings. We stayed in an Ocean View room and had requested that it be on a higher storie, away from the lifts. It was very quiet and we certainly slept well. We tried all three on-site restaurants as well as many local eateries, all were good.
Pros: location, complimentary marriage vow renewals, comfortable beds, quiet dark room, easy booking of activities and services. Nightly entertainment, daily activities.
Cons: I don't mind being accosted once or twice to try skin care samples and services, but when it happens every time you walk past the shop it gets quite old quite quickly.
Also the pool is not large for the number of guests, and the beach area is even smaller. This didn't bother us as we had activities planned most days of our stay.

Room Tip: Ask for a high room away from lifts if you're looking for a great view and an undisturbed sleep.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MargieB61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reeffommanager, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 14, 2014
Aloha MargieB61 & Mahalo for your lovely review! I am so happy to know that you found no fault in our hotel. I am so pleased to read that you found the services from our staff to be friendly & efficient. I am also delighted to know that you really enjoyed the view from your room & that the restaurants & hotels amenities met your expectations. I do hope you select our hotel again if & when you visit the islands. Thank you for giving us a try!
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Parsippany, New Jersey
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 10, 2014

Frank checked us in. I asked for a oceanview but he said he doesn't have an ocean view at that time..Was willing to pay alittle extra, Our room was on the third floor and faced the pool. It was loud at night but we could stand it. Lots of homeless people in the parks which shocked me but no one bothered us. The bus driver told us the homeless are shipped here from the Mainlands which I surprised me. Oahu should supply porta johns for them as there were none seen in the park. Lots of tents and people laying all over the lawn and on the side of the roads. Not exactly what i pictured paradise.

Pros-Starbucks,Shower had a detachable shower head,Calls to mainland free (this is really great),location you are near food and shopping,Room and bed were nice,Food at hotel very good and not high priced and tasted good, Coffee maker in room.Safe in room.Nice pool and hot tubs.Nice smelling shampoo,conditioner,hand cream everyday. Blowdryer in room convienant.Ice water with lemon in lobby. Employees very nice except one bellman when i asked a question about directions (did not get his name) he was a real Jerk. Marriage renewal was free and on the beach which was nice. TimeShare people tried to talk to you but if you said no Thanks they left you alone. Laundromat was on site. Buses are close. Handicapped pool Chair (did not need but someone could use)

Cons-Beach is on a reef(guess that's why they call the hotel on the reef) and water shoes are needed,loud at night by the pool area (not hotels fault) but get a higher room,Need a keycard to get the elavator to work which was a real pain as it did not always work. No microwave in room. Need more help with serving drinks & food at the pool ( those guys/girls work).

Room Tip: Higher up is best
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sweber0034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 12, 2014
Aloha and mahalo (thank you) for taking the time to share your review of the Outrigger Reef on the Beach. We really appreciate the feedback we receive and use it to improve our hospitality and recognize our employees. Please accept our apologies for the treatment you received at the Bell Desk. We pride ourselves on unsurpassed guest service; please rest assured that we will follow up on this situation. We were pleased to see that the remainder of your stay with us was pleasurable and will certainly pass on your "mahalo" (thanks) to the rest of the hotel staff. We hope you will give us an opportunity to welcome you back to the Outrigger Reef on the Beach and to satisfy your expectations with our spirit of Aloha. A hui hou (until we meet again).
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Umina Beach, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 10, 2014

This was a great place to pick, me and my best friend went to Hawaii, staff were very friendly and helpful, they help us with our activities we wanted to do e.g. paddle boarding, tour of diamond head, Luau, snorkeling, helicopter ride and much more, so many places to eat for breakfast, the biggest pancakes i ever seen, defiantly go to the cheese cake factory not very far away, was very cheap but get their early to avoid the queue, it will have over 200 meals to choose from for everyone to accommodate, Outrigger Reef on the Beach, we had the ocean view it was so nice looking out to the ocean, very nice meals aswell, you have to have the excally the right money for the bus, and don't forget to tip and also the tax, beach was great could either lay in the sun there but make sure you take reef shoes because alot of rocks but if you go to the main beach its fine there, shopping is great, and even going for walks loved it, thank you Outrigger Reef on the Beach, loved every minute of it, cant wait to come back again

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lozdono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 11, 2014
Aloha Lozdono,
Thank you for your review of your recent stay at the Outrigger Reef on the Beach. We are so glad to hear that you were happy with your choice to stay with us and that you and your friend enjoyed your room as well as the many activities, shopping and dining options located nearby. The other viewers will appreciate the additional traveler’s tips you included in your review. We hope you will be able to visit us again soon. Mahalo and Aloha!
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

We stayed 2 nights from 22nd to 24th June. Our room was very comfortable and quiet and we were upgraded to city view from a basic room. Sean - the manager at reception - was extremely helpful. He spent a lot of time sorting out a booking mistake made by the company we booked through. Thank you again Sean! We enjoyed all the facilities including the live Hawaiian music in the evenings, the salt water pool, and being right on the beach. It made our first time in Hawaii an unforgettable experience.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BelindaJ855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 12, 2014
Aloha and mahalo (thank you) for taking the time to share your review of the Outrigger Reef on the Beach. We always try to demonstrate the Aloha Spirit in everything we do, and we are delighted to see you appreciated it so much. You can be sure that we will take a moment to compliment Sean for having enriched your stay with us. Again, mahalo for your kind remarks. We hope we will have the opportunity to welcome you back soon! A hui hou (until we meet again).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 9, 2014

Would stay there again, enjoyed my stay went with 12 other family members, rooms were large, my sister had best room 634, corner room, had view of city, ocean and pool, also 2 balconies, but our room was nice also, ready to go back, first time at outrigger reef,stayed at outrigger other outrigger before

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Grandamajoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, July 11, 2014
Aloha Grandmajoi,
Thank you for your review of your recent stay at the Outrigger Reef on the Beach. We are thrilled to hear that you and your family thoroughly enjoyed your first stay with us and that you are anxious to return. We will be happy to be your hosts again. Mahalo and Aloha!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

Spent 7 nights at the Outrigger .Ocean view room, large room with king bed and a nice view to the ocean. The grounds were well kept and the all the staff we encountered were friendly and helpful. Nice cool pool to relax by and watch the world go by. Great beach out the front with views down the length of Waikiki. In the water it was very rocky which I had read about. We ate at both restaurants on site Ocean House on our last night which was excellent, and Shorebird for a couple of breakfasts which was just ok, and at night cook your own meal on the open grill which was fun ,the only negative thing was we booked some day trips with the tour desk and they booked us on a trip to Pearl Harbour on the wrong day we did not notice but to our luck the driver from Roberts tours fixed it when we were boarding the bus. The tour desk operator was in to much of a hurry for us to speak to the time share desk next to them. Gave them the flick told them I was not interested in time share and wasting my time at a presentation .Had good wifi in the room and it was free. We would stay at the Outrigger again on our next visit.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Stephen022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger Reef Waikiki Beach Resort

Property: Outrigger Reef Waikiki Beach Resort
Address: 2169 Kalia Rd., Honolulu, Oahu, HI 96815-1936
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Honolulu
#6 Romantic Hotel in Honolulu
#6 Spa Hotel in Honolulu
#7 Business Hotel in Honolulu
#7 Luxury Hotel in Honolulu
#8 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
Reservation Options:
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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