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“Awesome service!”

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Outrigger Reef Waikiki Beach Resort
Ranked #14 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level 6 Contributor
116 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Awesome service!”
Reviewed March 14, 2014

We stayed at the Outrigger earlier this year which was our second trip to Waikiki but first at the Outrigger. We chose the Outrigger because of its great location being right on the beach and a super short walk to the main drag of Waikiki. Plus we have always had pleasant stays at other Outriggers in the past.

I can say that we were not disappointed, its location is fantastic. Right on the beach, so close that from your room you can be on the sand in a minute flat. Its close to Ala Moana shopping centre and only a couple of minutes walk to everything. The service was great from valet through check in and when we had a minor problem in our room someone was along to sort it immediately. I also have to give a huge shout out to the young man who grabbed some jumper leads and drove us to our car that had broken down nearby and jump started it for us. I wish I knew his name to give him an extra mention!

Rooms are nice and are well equipped as well as being neat and tidy, could use a bit of a decor update but that is true of most Hawaiian hotels. Room was nice and big with nice views even from the island side. The hotel has everything you could want including a coffee shop downstairs, wifi and some nice restaurants and bars. The only negative I found was the exorbitant cost of onsite parking, that said, this is not unique to the Outrigger and their rates are equivalent of any other Waikiki hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JFairbairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 17, 2014
Aloha,

Thank you for taking the tome to compliment our hotel and staff in your Trip Advisor comments you recently submitted! It is indeed gratifying to know that the efforts of our staff do not go unrecognized.

I am always pleased when our guests take the time to share their experiences, both positive and negative. Like any other resort we have our share of challenges, and our guests’ feedback provides us with valuable insights regarding the quality of our service and facilities. Your use and appreciation of our restaurants, bars, pool & Valet services prove we are achieving our commitment to serving our guests in every capacity possible.

Rest assured I will pass your kind words on to all concerned. We think of our guests as old friends who should not stay away too long so may we have the pleasure of welcoming you back to the Outrigger Reef on the Beach on a future visit to Hawaii?

With Warm Aloha,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, Australia
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2014 via mobile

Just the perfect hotel to stay in! Absolute paradise! Perfect spot in Waikiki great location to shops and restaurants. We got a partial ocean view and it was a magnificent view.
Rooms are cleaned daily and towels are replaced. They also give you beach towels here - very handy. Free wifi in rooms was also great. Little tip - the beach space out the front is very rocky and hard to swim. Walk down the beach just past the royal Hawaiian and you will have soft sand to swim on. Lovely!! We will be back and miss it dearly already!

Stayed January 2014
Helpful?
4 Thank Travelcareeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 18, 2014
Mahalo (Thanking you) for sharing your experience at the Outrigger Reef on the Beach. We are very happy that you find the Outrigger Reef on the Beach to be the perfect hotel “absolute paradise". I am glad that you were able to enjoy all the included amenities without a resort fee. We look forward to welcome you back to the Outrigger Reef on the Beach
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Level 5 Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 12, 2014 via mobile

In town for business, first 2 nights were spent in a ocean view room. Unfortunately this was directly over an area where garbage is collected at 4am. Noisy, people hollering, echoing in back alley. Stay away from lower floors would be my advise. Well decorated room and comfy beds. Last 2 nights moved to oceanfront room, higher floor and it was spectacular. Bathroom was larger and room had all we needed. Tastefully decorated. Beach in front is lovely. Pool area not bad but closes too early. Does feel strange going for a dip right in front of the diners in the restaurant.

Stayed February 2014, traveled on business
Helpful?
2 Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 19, 2014
Mahalo for taking the time to review the Outrigger Reef on the Beach. We were sorry to hear that you did not enjoy your first two nights in our Oceanview room due to noise. Our Oceanview rooms are located in both towers on both sides of the building. We would have loved the opportunity to offer you a room in a different location or perhaps even a different tower to rectify this situation. We were happy to see that you were able to enjoy our Oceanfront room on the last two nights! Looking forward to your return visit with us!
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Palos Heights, Illinois
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 12, 2014

8 nights at the Outrigger late January and early February 2014. Hotel was excellent. Clean, comfortable, great ocean view from balcony and the rate (thru Costco Travel) was excellent. However, the beach is not so great. Lounging under an umbrella was excellent but once in the water you could barely walk due to the stones and rocks. I don't think that those rubber water shoes would have helped.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Phinnigin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 13, 2014
Thank you for your review. It is good to read that you enjoyed your stay, especially that you found the rooms to be clean & comfortable & that you really like the ocean view from your lanai. I will share your comments with the staff. We do hope you return some day & select the Outrigger Reef on the Beach as your destination of choice when visiting the islands.
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San Diego, California
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 11, 2014

Excellent location! This spot is smack dab on the beach, you can literally walk from your hotel room, take the elevator down and walk to the same on the beach. The beach is absolutely gorgeous! And there is a lot of shopping and restaurants in Waikiki all within walking distance. If you rent a car parking is $35 a night but after research it seems like most hotels charge for parking so you can't really get away from it. The staff is all very friendly and eager to help you with directions. We would definitely stay here again if we came to Waikiki again.

Room Tip: The city view rooms are good enough, we got a view of the pool which was worth it.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seasontravelergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 12, 2014
Aloha & Mahalo for your review. I am delighted to read that you found the hotel's location to your liking & that you found the staff eager to assist & most of all friendly. I will share your positive feedback with them. I do hope you choose the Outrigger Reef on the Beach as your destination of choice when you visit the islands again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burke, Virginia
Level 4 Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 9, 2014

We stayed twice at the Outrigger Reef during our Hawaii vacation. It is located near the beginning of Waikiki, but an easy walk to anything. The first time when we arrived we had an ocean view room. It was as advertised, but also a very spacious room with free reliable wifi and free phone service, including long distance ((US). Service and attitude of the staff was excellent.
We returned for what we thought would be our last night before our direct flight home. Our travel agent mentioned that we were celebrating our anniversary(25 years) in the paperwork-the hotel upgraded our room to a honeymoon suite. With wrap-around oceanfront balconies and a large whirlpool tub, it was the nicest hotel room I have stayed in. Our flight home was canceled by the airlines (weather?), so we had to spend another night at the Outrigger. Unfortunately we could not have the suite again, but they found another room for us.

Room Tip: Ocean view rooms are a better bargain. Most room deals include breakfast. There are several choice...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Front Office Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 10, 2014
Aloha & Mahalo for your review. We do appreciate the time you took to write about your most recent visit at the Outrigger Reef on the Beach. I am delighted to read that you liked the location of the hotel & that you really enjoyed the upgraded room which is one of our ocean front suites. I am glad to know you got a chance to use our complimentary amenities & services which include free local, inter island & US Mainland calls I am also delighted to know that you found that our Wifi services met your needs. Your positive reviews of the staff will be shared & I do hope you choose our hotel again when visiting the islands.
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Sydney, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 9, 2014 via mobile

Just had another great family vacation at the reef. This time we booked a one bedroom ocean view. Really great set up. Lots of room and great views of the ocean plus the pool area. Thanks outrigger for another great vacation.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hon12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerReefHotel, Manager at Outrigger Reef Waikiki Beach Resort, responded to this review, March 12, 2014
Aloha hon12,
Thank you for posting your review on Trip Advisor and for sharing that your family enjoyed your vacation with us. We are glad you enjoyed your one bedroom ocean view room and we thank you for staying with us again. Hope to see you back soon! Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Reef Waikiki Beach Resort

Property: Outrigger Reef Waikiki Beach Resort
Address: 2169 Kalia Rd., Honolulu, Oahu, HI 96815-1936
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Honolulu
#6 Spa Hotel in Honolulu
#6 Romantic Hotel in Honolulu
#7 Business Hotel in Honolulu
#8 Luxury Hotel in Honolulu
#8 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Outrigger Reef Waikiki Beach Resort 4*
Number of rooms: 639
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Also Known As:
Outrigger Reef On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Reef Beach
Outrigger Honolulu
Honolulu Outrigger
Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu

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