We didn't find this hotel exceptional it was average at best. We we're put on the 4th floor and paid for a partial ocean view which was a waste of money. Hotel is old and dingy and the shops are kitschy. Asked four times for a crib, arrived at 9pm NO CRIB how hard is it to put a crib in a room? I even emailed them the day of arrival.
Twice I was given wrong information at the activities desk, pool service non existent and the towels had holes in them. The location is great and the maids do a great job. Ocean house breakfast is very nice but Shorebirds breakfast isn't nice at all $15 for sub par food.
Pool is very deep and so cold! Not relaxing at all. The beach is rocky and chairs expensive.
Customer service is non existent. Definitely the worst I have experienced in the USA. Lots of people complained about the time share vultures. Really puts a damper on the holiday.
Good things would be the maid service, coffee machine, location and Starbucks on site.
I stayed at Waikiki Marina Resort last year which was cheaper and the service exceptional. If you like the area look at Waikiki Parc or the hotels around Outrigger Waikiki and Moana Surf-ridder. I won't be back or recommending this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone, getaroom.com, HotelQuickly and Evoline ltd so you can book your Outrigger Reef Waikiki Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Outrigger Reef On The Beach Hotel Honolulu
- Outrigger Hotel Honolulu
- Outrigger Reef Beach
- Outrigger Honolulu
- Honolulu Outrigger
- Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu