We stayed at the Outrigger Reef for 7 nights June/July 2013 and would find it difficult to find fault with anything. We arrived about 10.00am and our room was ready which made it much easier for us as we had flown in from Japan leaving there 9.30pm on a Wednesday night and arriving at 10am Wednesday morning! On booking in we were asked how were we going to pay which was a shock to us because we had already paid our travel agent for the accommodation. Luckily for us, Gina (we think the office Manager) was called over to help resolve the problem. Gina told us to not worry about anything as we were there to enjoy ourselves and that she would sort it out with the travel agent back in Australia. This immediately set our minds at rest and a couple of days later all was resolved by Gina without any further need for us to be involved.
Fantastic location, restaurants, activities desk and staff in general, Oh and a starbucks at the front door which opens at 4.30am!
Our room was first class, plenty of room, balcony with partial ocean view, quiet.
We do agree however with a previous review regarding the staff at the amenities desk regarding Wyndam Vacation Resorts. We made it very clear once we found out that our "free breakfast & gift" was in reality only available once you had gone through a tour of the new resort. Despite this when we were booking tours we were constantly interrupted by the staff asking us did we want a free breakfast so we could get discount on our tours. We felt the staff there were too "pushy" with their sales pitch and one even seemed to sulk when we told her a number of times it wasn't something we were interested in.
Would definitely stay there again but would stay away from the Wyndam Vacation staff.
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- Also Known As:
- Outrigger Reef On The Beach Hotel Honolulu
- Outrigger Hotel Honolulu
- Outrigger Reef Beach
- Outrigger Honolulu
- Honolulu Outrigger
- Outrigger Reef Waikiki Beach Resort Hawaii/Honolulu