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Honolulu
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2,182
1,637
495
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78
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All reviews free breakfast waikiki beach the breakfast area yogurt self parking abc store two blocks ocean view across the street diamond head every morning honolulu zoo sofa bed fish soup pineapple third floor short walk to the beach
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Reviewed January 19, 2020

Helpful and friendly staff. Close to nice beaches. Elevators VERY slow...our wing only had 2 elevators and it seemed like too few for the number of guests trying to ride them. Free breakfast very good.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tamihall2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-247, Guest Relations Manager at Hyatt Place Waikiki Beach, responded to this reviewResponded January 21, 2020

Aloha tamihal2020,


It was our pleasure to welcome you to Hawaii, and we're delighted to know that our location near the beach proved perfect. We will be sure to note your inconvenience with our elevator bank, though we're happy our breakfast fueled each day's adventure. Until next time!


Mahalo,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

We stayed here twice. The first stay we had a deluxe king mountain view room. The room was nice but overlooked the garbage and the garbage trucks and noise kept us awake.
Breakfast was like a zoo. They ran out of everything iand it was so windy everything went cold quickly and there was nowhere to eat inside. Staff tried to help but overrun.
Reception staff changed our room for the second stay. Much better. Ocean view. Lisa Catherine on front desk was very helpful.
Also it was not explained to us that we had $5 credit at the gallery cafe every day included in our resort fee.
Staff were friendly and helpful. Good location.
Expedia staff on activities desk gave us misinformation about Pearl Harbour tours but did recommend good local restaurants.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank BobbieSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-247, Guest Relations Manager at Hyatt Place Waikiki Beach, responded to this reviewResponded January 21, 2020

Aloha BobbieSteve,


We appreciate you settling in with us twice, and we're glad we could situate you in an ocean-view room for your second visit. We know our complimentary breakfast buffet is popular, and we will take your feedback to heart, in order to ensure a more relaxed experience for you next time. We will be sure to let Lisa know her services at the front desk proved so helpful, though we share in your frustration that you were not made aware of all the perks included in our resort fee. We know we can do better to showcase all Honolulu has to offer, and we hope to welcome you back soon.


Mahalo,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

The hotel is in a great area, it was walking distance to the beach and the shopping area. Although, the hotel appeared to look clean, the pillows on the bed had a musty smell. I was disappointed with the breakfast, they only serve pork products. I don't eat pork, but I eat turkey. There wasn't options for turkey or steak and the other breakfast items was the same everyday.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank debkelly2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-247, Public Relations Manager at Hyatt Place Waikiki Beach, responded to this reviewResponded January 21, 2020

Aloha debkelly2020,


We appreciate your candid review and we are gratified to know that our location shone! Our breakfast does indeed highlight Hawaiian favorites, and we do alternate the menu several times per week. We hope that the next time you visit, you enjoy more variety!


Mahalo,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

I travel to Honolulu for business at least 4 times a year and the Hyatt Place is my preferred hotel, hands down. The hotel staff makes me feel like a rock star and appreciated. Customer service is great. The location is great. The overall value is great! Highly recommend this hotel.!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Trailduster78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-247, Guest Relations Manager at Hyatt Place Waikiki Beach, responded to this reviewResponded January 21, 2020

Aloha Trailduster78,


Mahalo for making us your home away from home here in Honolulu during your business travels. We hope you're able to mix business with pleasure, enjoying our adjacent beach and city scene! We appreciate your recommendation to others, as we know this is the highest compliment we could ask for. Until next time!


Mahalo,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Staff was wonderful and hotel was in a very good location being only a block from Waikiki Beach. The only compaint was the slowness of the elevators. there were not enough elevators to deal with all the guests.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank JavaJoeHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-247, General Manager at Hyatt Place Waikiki Beach, responded to this reviewResponded January 17, 2020

Aloha JavaJoeHonolulu,

It was our pleasure to welcome you with our aloha spirit and help you settle in at Waikiki location, just steps from the beach. Next time, we'll be sure to book you in our Diamond Head tower, with additional elevator access. Do come again soon!

Mahalo,
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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