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“Check Out Time Problem”

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Hyatt Place Waikiki Beach
Ranked #18 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersBronze level
Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Check Out Time Problem”
Reviewed November 27, 2012

We selected a package that included transporation. When we arrived to the hotel the staff were not knowledgeable of the package in our reservation. The morning breakfast was a plus and one of the reasons we stayed but it was almost the exact same thing for the five days of our stay. Out check out time was scheduled for 12:00 PM I requested late check out of 2:00 PM (I receive this benefit because I have a Hyatt credit card) and was told it was okay but at 12:30 PM the cleaning person arrived. I explained we have a late check out at 2:00 PM and the cleaning person said she was not aware so I called the main desk and explained the situation and was told we had till 2:00 PM to check out. Then at 1:00 PM a hotel employee came and said we had to leave the room because it was past our check out time then I had to explain the situation to him. They have a poor communication system and hotel staff do not seem keep a good record of customers requests..

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Hyatt Place Waikiki Beach Guest Services Team at Hyatt Place Waikiki Beach, responded to this review, December 14, 2012
Aloha Chris T,
Mahalo for your review. Allow us to sincerely apologize for your check-out dilemma during your recent stay. This incident was brought to the attention of our Executive Committee, and will do everything in our power to make sure this does not reoccur moving forward. It would be a pleasure to invite you back for a much improved experience with us.
Mahalo nui loa,
Hyatt Place Waikiki Beach Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Amsterdam, The Netherlands
Level 5 Contributor
85 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 24, 2012

I had a great 3-day stay at the Hyatt place. It`s great that the breakfast and wireless internet are both free! The hotel is two blocks from the beach, there is an ABC store nearby (it seems there are more ABC stores than hotels in Waikiki haha..) and public transport is available next to the hotel. The room is very spacious, clean and new. I had a balcony with morning sun. For an American hotel, it is great value for money! You can take the breakfast to your room, no problem. There is a fridge in the room to store your drinks. What could be improved, is the noise isolation of the room. Single glass windows do not keep the noise of the heavy Honolulu traffic out of the room. They dealt very well with an issue regarding my room (I discovered a bed bug on my first evening). Although I`m not scared of the insects like many people ;) I got a new room immediately.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Swaan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Hyatt Place Waikiki Beach Guest Services Team at Hyatt Place Waikiki Beach, responded to this review, December 14, 2012
Aloha Swaan53,
Mahalo for your review. We are excited that you enjoyed our amenities at the Hyatt Place Waikiki Beach. Our complimentary breakfast and WiFi, convenient location, and private lanais makes us one of the best values in Honolulu. We did a complete investigation of your previous guest room, and did not find any trace of bed bugs. We appreciate your comments and will always do our best to accommodate our guests during their stay.
Mahalo nui loa,
Hyatt Place Waikiki Beach Guest Services Team
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new york
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 23, 2012

I would actually give this hotel at 3.5 out of 5 (but i'm limited to whole numbers). Overall, i thought this hotel was OK. The furniture and everything around the hotel appears to be fairly new (one of the staff persons said it just became the Hyatt Place in Dec 2011?). Bed was comfortable and pillows were to my liking - not too soft. This is my 2nd visit to Waikiki so the hubs and i didn't do a ton of touristy stuff. There is a bus stop right at the corner, so it was easy to get around town with our 4 day bus pass (Diamond Head and Hanuma Bay was super easy to get to). The beach was 2 blocks away and the main shopping area was at most a 10 minute walk. We were first placed in a mountain view room on the 8th floor which had a separate sitting area (2 loveseats), i had unpacked all of our toiletries etc. and found some "issues" with the bedding so i called to ask for someone to bring up new sheets. They offered to send someone to replace the sheets or just move us to a new room. It was already late at night and after 12 hours of traveling i didn't want to deal with someone in the room so i opted for another room, which he told me was a little smaller (because apparently the room i got was one of the bigger ones) but on a higher floor (i was initially on the 8th fl). So the hubs got the new key card and we got the highest floor facing the "mountain" on the 14th floor - the room was SO SO much smaller. It was missing the entire seating area. It wasn't a big deal but for those that are looking for space, make sure you ask about this at check-in or when you do any switching of rooms. Anyway, again, it was late and for us this was just a place to sleep. We were on a higher floor, less bus/street noise (and we are from NYC so generally street noise does not bother us). The balcony was really small - all the other lanais that we've experience in Hawaii are probably 2x that size at least. But there was not much to look at, and we didn't spend much time out on the balcony. The free breakfast was OK, nothing to rave about, edible but certainly wouldn't pay extra for it - the coffee was probably the best thing that was available. Happy hour (it was only one type of drink that is specially priced) was ok, again nothing to rave about other than it being fairly inexpensive for an alcoholic drink. The sink (in both rooms) were outside the toilet and shower area - and in there was only a shower stall, no tub. For the price we paid, we thought it was acceptable for the Waikiki area. I don't think i would return though - other than the new furniture, close to public transportation, and, for the most part, clean appearance of the hotel, there is not much else going for it.

Room Tip: Bus stop located at the corner - use googlemaps on your smartphone to get door to door directions...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jyp0827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Hyatt Place Waikiki Beach Guest Services Team at Hyatt Place Waikiki Beach, responded to this review, December 14, 2012
Aloha jyp0827,
Mahalo for your review. Yes, we did become Hyatt Place Waikiki Beach in December, 2011. We are now officially a year old! Thank you for choosing to stay with us on your return to Waikiki Beach. It seems our accommodations failed to exceed expectations, and for that we truly apologize. We appreciate your honest feedback and hope you had a memorable experience in Waikiki.
Mahalo nui loa,
Hyatt Place Waikiki Beach Guest Services Team
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new york
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 21, 2012

we had a great time at hyatt place, it was in a great location at waikiki beach - away from the shops and bigger hotels. only two blocks from the beach and a reasonably included breakfast. A close walk to ono's hawiian family restaurant. Nice lobby and tourist desk information. Self parking is available fore 12 dollars a night across the street.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoplait23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level 6 Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 20, 2012

We enjoyed staying here. We had stayed here a few years ago before the upgrade. The upgrade has made a phenomenal difference. The beds were extremely comfortable--they were heavenly to sleep on. The breakfast each morning was tasty and had considerable variety for a continental breakfast. The staff were very friendly and always eager to help. I appreciated the complimentary coffee I received from the front desk in the evening. I would definitely stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Hyatt Place Waikiki Beach, responded to this review, November 27, 2012
Aloha Karen K,
Mahalo for your excellent review of the Hyatt Place Waikiki Beach! We are thrilled to hear you found our renovations a phenomenal difference from the old Ocean Resort Hotel. Our superior hospitality efforts combined with our comfortable amenities make us one of the best values in Honolulu. Can't wait to welcome you back again soon!
Mahalo nui loa,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 20, 2012

Stayed here 2 nights on the way out of the USA. It's at the eastern end of Waikiki off the main drag. It feels new and there is wifi included as well as breakfast. We had a random room upgrade (not sure what to) but it was very spacious with a sitting area. The front staff are professional and there is help if you need. It kind of suits my disposition. I can manage myself and don't need constant attention or service. The bathroom or what serves as a bathroom is the only disappointment. It's functional but the sink is out over carpet which is odd...

It is a short walk to the main drag at the beach and we wandered up to and beyond the western and of the strip without much trouble at all.

The breakfast is a get in, get out affair and is geared for touring.

Overall good experience and would stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank spiderpig01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KokuaHospitality, Guest Services at Hyatt Place Waikiki Beach, responded to this review, November 27, 2012
Aloha spiderpig01,
Mahalo for your review. We are happy to read that you enjoyed our lovely accommodations, but apologize if the guest bathroom did not exceed expectations. It would be a pleasure to invite you back again if given the opportunity.
Mahalo nui loa,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco
Level 6 Contributor
137 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 18, 2012 via mobile

good hotel nice and clean staff very helpful and professional room and bathrooms a little on the small side I'm a single guy so was ok but for family or lady's might struggle with small bathroom

free hot breakfast and wifi which was fast and reliable a good plus

only one street back from beach easy walk

bed super comfy small balcony with water views

good value for the money defiantly stay again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BRT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Waikiki Beach

Property: Hyatt Place Waikiki Beach
Address: 175 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3743
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#12 Business Hotel in Honolulu
#17 Family Hotel in Honolulu
#20 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Place Waikiki Beach 3.5*
Number of rooms: 426
Official Description (provided by the hotel):
The Hyatt Place Waikiki Beach is conveniently located on the Diamond Head end of Waikiki and just a 3-minute walk to the golden sands of Waikiki Beach. The 100% smoke-free Hyatt Place Waikiki Beach is a spring board to many activities and attractions for the visitor on the go. Our Complimentary a.M. Kitchen Skillet™ breakfast available in our Guest Kitchen features freshly prepared breakfast sandwiches, waffles, French toast, pancakes, oatmeal, and Asian specialties. Stay refreshed with a selection of specialty beverages made with Starbucks(R) espresso roast and a variety of premium beers, wines & cocktails. During Happy Hour (4 to 7 PM daily), enjoy Long Board and Big Wave draft beers for $6, Stella for $7, and Mai Tais for $7. Open 24 hours a day, 7 days a week, our Gallery Market offers a selection of bottled beverages, perfectly packaged grab 'n go items from salads to sandwiches, while our Bakery Case offers an array of tempting pastries and sweets. Complimentary 24-hour Stay Fit(R) fitness center with Life Fitness(R) cardio equipment located on the third floor. Sliding door access to the pool deck. Valet parking: $32 daily fee. ... more   less 
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Also Known As:
Ocean Resort Honolulu
Ocean Resort Hotel Waikiki Oahu
Ocean Waikiki Hotel
Ocean Resort Hotel Waikiki Honolulu
Ocean Resort Hawaii
Hawaii Ocean Resort
Ocean Resort Waikiki
Ocean Hotel Waikiki
Ocean Hotel Honolulu
Hyatt Place Waikiki Beach Hawaii/Honolulu

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