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The Imperial Hawaii Resort at Waikiki
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  • Free Wifi
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Savings alert! 11% below average rates

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Savings alert! 10% below average rates

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Reviewed June 17, 2013

We are owners and we love Imperial! It is clean and comfortable and right in the center of great activity...restaurants, shops, beach and access to any tour available is steps from the front door at the Sheraton. There is a Denny's downstairs and across the street is Ruth's Chris, Roy's and Nabu for the "foodie" and Starbucks, Subway, PF Changs and lots of local spots within a block. Maybe it is because we are owners but the staff here is helpful and kind. The shopping has every variation from discount tee shirts to Rodeo Drive-esque stores. What we pay for a week here would scarcely pay for a night at the neighboring hotels....Think LaQuinta in the middle of 5 star hotels...Not a place I'd want to spend my honeymoon, but for a once a year getaway with my family, it just can't be beat!

  • Stayed: June 2013, traveled with family
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4  Thank My3Sonslbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

We have a timeshare at this hotel but you can also book direct. The apartments vary - we have stayed in a studio and also a one bedroom unit - both very good. The one bedroom unit has 2 bathrooms as well as a fully equipped kitchen complete with dishwasher and oven. The lounge on the top floor has outstanding views - watch the sunsets over the ocean from here. The pool area is well equipped with sunbeds and also has an ice maker and filtered water available. Certainly excellent value for money and right at the bottom of Lewers Street - across from the beach. Has an ABC store underneath - what more could you want! Looking forward to returning in November.

  • Stayed: November 2012, traveled as a couple
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1  Thank J0hnJill_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

My parents have a timeshare here and booked it for my sisters visit to Oahu. They were told that we could stay there as long as we showed the confirmation number. At check-in we were turned away completely, no other options offered. The front desk wouldn't even allow me to call my parents so that they could explain. It was 11pm and thankfully we had my house to stay in. The staff treated us like we were trespassing and just told us "NO". 3 days later, after the mess was sorted out through the timeshare company, we checked in and were told that if it smelled like smoke after we left, we would be charged $250. We got to the room and it smelled so badly that I had to open the door and let the bad air and AC out. There was trash on the floor and on the furniture like clothing tags, wrappers, sand. No one ever came to clean the room. It was horribly loud with street noise and ventilation. The place look like it hadn't been updated in 20 years and there were no other guest to be seen.. The Imperial Resort has no redeeming qualities.

  • Stayed: June 2013, traveled with family
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6  Thank Carly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

First of all, they would not let my sister and I check in since the timeshare was under our parents names. Our mother asked the "resort" if we needed any written permission for us to check in as their children and the staff said we were good to go. However, we still had to fax them permission. Once we finally checked into our room, there was a chapstick and tag on the sofa and ground which was also covered in dirt. The room and the place itself was surrounded by tacky wall and closet mirrors which did not help its already porn-like atmosphere. Housekeeping came in the room once in which they only took the trash and never changed the towels or bedding. Upon checkout, we were charged $20 a day for parking which we were never told.

  • Stayed: May 2013, traveled with family
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5  Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

My wife and I had a one bedroom place on the tenth floor. The rooms were small with a TV on the wall, a dining table and a couch in the living area. There was also a murphy bed. The kitchen had a microwaive and a fridge, but no dishwasher. Bathroom was so small you couldn't hardly turn around in it. There was only about a foot of space between the foot of the bed and the wall, but you had to go through it to get to the closet. The whole place was very dated and needed updating. And not just the room, everything except for the lobby looked old. The pool was a bit small and dated. There was only ice available on the 2nd and 27th floor by the pool. No vending machines, but there was a large ABC convenience store next door that even had a deli. There was also a parking garage across the alley from our bedroom window that was noisy at times during the night.

Now the good things. This was a very good location in the middle of Waikiki. Although not on the water, it was only about a block away and easy to reach. The staff at the hotel was very nice and knowledgeable. The valets were great, efficient and friendly. The concierge made some very good suggestions. It is on a block with many different restaurants including Yardhouse, Cheeseburger-Cheeseburger, PF Chang's and several local spots. I would consider again if the price was lower or it was updated.

Room Tip: Try to get on the front side and up high so it is quieter and the view is much better.
  • Stayed: May 2013, traveled as a couple
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1  Thank Wano16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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