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“Great overnight stay”

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Airport Honolulu Hotel
Ranked #60 of 84 Hotels in Honolulu
Coolangatta, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great overnight stay”
Reviewed July 9, 2014

Was not expecting much from an airport hotel but was surprised by the size of the room and cleanliness. Air con was great, comfy bed, dark curtains and fairly quiet during the day, great for a nap after a long flight, Restaurant downstairs was convenient and priced quite well. Staff were friendly and helpful.Perfect for a short stay close to airport.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank 913MelaniE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,021 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
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Estero
1 review
Reviewed June 30, 2014

Three weeks prior I booked two beds in a room for my wife and twin teenagers. They gave us one king size bed! Asked for two rollaway beds. They only gave us one. Three of us slept in one bed!
They would not budge to offer a second room or suggest any other form of compensation to alleviate our inconvenience.
Totally disgusted with their efforts to satisfy their customer!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomatoDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, July 11, 2014
Aloha TomatoDan,

On behalf of the staff and management of the Airpot Honolulu Hotel, we would like to thank you for staying with us during your trip in June.

We would like to apologize to you and your family for the inconveniences you experienced while here. Understanding a family of four needs two beds, we apologize we could not meet this request. We have discovered why we were not able to provide that second rollaway and will ensure this does not happen to other guests. We do everything we can to satisfy all our guests and so apologize we could not meet that expectation.

Thank you again for staying with us. We look forward to hopefully welcoming you back in the future.

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 29, 2014

We have stayed here twice on overnight layovers. Location is ideal, right near the airport. The rooms are clean, and large enough. Beds are fine. Rates are reasonable. The is a good variety store in the lobby. The restaurant is pretty nice and food is good with a good variety. Service was good at reception and in the restaurant. We would use it again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bcbjkna2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 25, 2014

This hotel is exactly what you want in an airport hotel. The staff was friendly, the room was clean, there was wi-fi, it is about 2 blocks away from the airport, and the AC worked. I would definitely recommend this hotel to people passing through for a night.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank missedme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 21, 2014 via mobile

We arrived to Honolulu late at night with plans to fly to the Big Island the next morning so all we did is sleep here one night. It was clean, comfortable and convenient for our needs. You have to call the free shuttle after getting your luggage from baggage claim but it arrived pretty quickly. The hotel staff was super friendly. Our rooms were in the back building which you have to drag your luggage to but the rooms were fine. The return shuttle to the airport comes only every half hour and made some other stops along the way so plan for that when leaving.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, June 23, 2014
Aloha Stephanie S,

Thank you for choosing to stay at the Airport Honolulu Hotel this month during your brief layover.

We are pleased to hear our staff was attentive to your needs and we were able to meet your expectations. As you mentioned, we have a great location for any traveler needing a quick layover. Our shuttle is free and as you mentioned arrives promptly.

Thank you again for staying with us. We look forward to welcoming you back in the future!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 14, 2014

If your laying over in Honolulu this is a good hotel that is easy for your flight change. We stayed for one night and it was very easy to jump in the rental car and get back to the airport in a hurry. It is not an extravagant hotel, but it offers just enough cleanliness to be worthy of an overnight. I definitely would not want to stay long term here for any reason. But it is a great location to venture out into Honolulu from. The beds are decent, and overall it was quiet and relaxing. Price was fair as well. The pool, which we did not try out, looked nice and I understand the food is good at the hotel restaurant. We just like to venture through the city and eat rather than waste a day in a hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pneu65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, June 16, 2014
Aloha pneu65,

Thank you for staying at the Airport Honolulu Hotel on your most recent stay.

We could not agree with you more and your review was spot on! We have a great location for those needing a transit hotel before their next trip. As you mentioned, we have clean rooms, a great facility, great pool, and we do have great food in the restaurant!

From the staff and management of the hotel, we are appreciative of your stay and look forward to your next visit!

Mahalo,
Brent Kitsu
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 4, 2014

We needed a one-night hotel with a shuttle to the airport, as we had no rental car. The Airport Honolulu Hotel was perfect for our needs. I agree with maroubragirl that ALL of the hotel employees are exceptionally friendly and accommodating. We asked if we could store our 4 suitcases at the hotel at 6 a.m. (even though we hadn't checked in yet) while we visited the Pearl Harbor Memorial, then and come back at 2 p.m., which is their regular check-in time. They were glad to do it, put our luggage in a locked closet, each bag tagged, and gave us a receipt. We finished the Memorial before noon, and weren't sure how to get back to the hotel, so we called the hotel and they told us which bus to take and where to get off (the bus stop is literally in front of the hotel). Then, when we arrived, they had a room ready for us, even though their official check-in time was still 2 hours away. As we walked down the hall, everyone on the housekeeping staff smiled and greeted us. The room was clean. The free wifi worked great. So did the air conditioning (I mention this because some Hawaii hotels don't have air conditioning). The pool was nice and clean, as were the other common areas and the restaurant. Although they only advertise a free shuttle to the airport on the hour and half-hour, the driver took us as soon as we were ready. And he took another couple, at their request, to some other nearby destination (not the airport), no charge. If you want a glitzy hotel with an ocean view, go to Waikiki Beach and pay $400 a night. If you want a clean, practical hotel near the airport, stay here.

  • Stayed June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank TaxAxe13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, June 5, 2014
Aloha TImothy B,

Thank you for staying with us recently and for writing a great review about your stay at the Airport Honolulu Hotel!

Reading your review was humbling, but very appreciative. Our staff at the Airport Honolulu Hotel do an outstanding job in providing excellent customer service! To hear every encounter you had was positive and our staff greeted you, is a testament to know our attention to detail is evident. We will share this review with all of our staff.

Thank you again for staying with us and for complimenting our associates!

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Honolulu Hotel

Property: Airport Honolulu Hotel
Address: 3401 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1909 (Formerly Ohana Honolulu Airport Hotel)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Airport Honolulu Hotel 2.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Airport Honolulu Hotel located is located 2 miles from Honolulu International Airport. Complimentary 24 hour airport shuttle service is available to and from the Airport. All rooms have a microwave and a refrigerator. Nearest hotel Hickam AFB, Pearl Harbor Naval Station and Fort Shafter. Property located 4 miles to cruise ship departures and 8 miles from Waikiki. Aloha Stadium, Home of the ProBowl is two miles away. Waipio Sports Complex is 15 minutes away. ... more   less 
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Also Known As:
Honolulu Airport Hotel
Airport Honolulu Hotel Hawaii

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