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“Close to Airport for overnight stay”

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Airport Honolulu Hotel
Ranked #57 of 84 Hotels in Honolulu
Grand Rapids, Michigan
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Close to Airport for overnight stay”
3 of 5 bubbles Reviewed March 7, 2014

The best things about this hotel are the shuttle which picks you up & returns you to the airport, which is really close. The next best thing is the price is reasonable for Oahu. Then finally, the best thing is how they treat military families. A lot of military families staying here while they transition to housing. We ate in the restaurant for convenience and watched as the wait staff served military families. We were so impressed that the families treated the restaurant like home. We watched as Moms and Dads picked up after their children and expected table manners, so if you really want a treat, eat in the restaurant just to watch the children and be encouraged that manners are still being taught.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,009 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
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English first
Honolulu, Hawaii
1 review
4 of 5 bubbles Reviewed March 3, 2014

Although our house search was somewhat stressful, we always came back to a clean hotel room thanks to Nieda. Nieda is by far a professional at what she does and she takes a great deal of pride in our work. Great job Nieda and we appreciate your service and support.

Smith Family 2014

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lavina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wausau, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 2, 2014 via mobile

My wife and I recently spent one month at the Airport Honolulu Hotel. Every employee that we met treated us with respect and dignity. Our room was much better than expected and House Keeper "Dalia" went over and above to make our stay a great experience.
One can take hotel shuttle to/fro the HNL Airport, or walk. Step out the front door and take The BUS which covers the entire Island of Oahu is a good bet, show Medicare card and deposit one dollar, obtain transfer for return trip. We saved much by not renting a car. Note: Traffic is a real pain! We spent eight years living on Oahu so we know the does and don'ts. Winter of 2015 will be a repeat.

With Aloha,

Mr. & Mrs. Gary A. Plath
Wausau, WI 54403-6975

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 26, 2014

Housekeeping was amazing, teresita was the best, if i could i would take her as my personal housekeeper!!! So kind, friendly, great attitude an personality! Im sure the job isn't easy but she always had a smile on her face very rewarding to see every day

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlf2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, March 3, 2014
Aloha mlf2010,

On behalf of the staff and management of Airport Honolulu Hotel, we would like to thank you for your stay with us in February.

I couldn't agree with you more about our Housekeeping staff. They do an excellent job in ensuring our rooms are at a high level of cleanliness. We do address this on a daily basis and comments from you and other guests, only support this. We thank you for your complimentary review. Also, Teresita is a pleasure to work with and so we will acknowledge her.

Thank you again for your stay and your review. We look forward to welcoming you back again soon!

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 26, 2014

OK for an overnite stay.... Very close to airport and there is a free shuttle service.Seeing I was paying over US$220 a night for three nights total thought that was way too much as the hotel is looking a bit dated these days and would be pushing to class it as even 4 stars.Lots of US military stay here which gives its an unusual feel but that was no problem for me.
As I was going away for a few days front office wouldnt let me keep a very small bag in luggage storage for two days citing no space and I also couldnt borrow a breakfast bowl from the restuarant as the cashier/manager was too busy to help me as she was counting the nights takings after they had just closed
My point here is even though that sounds a bit trivial I couldnt imagine this happening if I had stayed in a better class hotel even though I was paying a considerable rate to stay at this hotel in the first place!
. Front staff and housekeeing were quite friendly and efficient and so overall it wasnt too bad..maybe even rate it 3 and half stars if I could.
Just way too expensive considering overall quality of the hotel.But then again maybe there
are a shortage.of hotels in Oahu or maybe Honolulu/Waikiki. its just seems an expensive place to stay,regardless of the level of accomodation!

Room Tip: Rooms in the main building appeared better than in the annex.Make sure card for the elevator is wor...
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrjohn47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed February 22, 2014

From the moment I tried to call the shuttle I knew it was going to be a disappointment.our reservation confirmation issued by the hotel called the property " the outrigger Honolulu airport hotel". The registry for the shuttle has no outrigger hotel mentioned , just "the Honolulu airport hotel". I called that number and asked if this was the outrigger Honolulu airport hotel .the operator said no it wasn't and ,get this, hung up.
Asked several folks where the hotel was and I was assured they were one and the same place. Called again and this time the operator acknowledged that they were the same property .when I asked for the shuttle he said "what luggage ladder are you at "? I asked what that meant and he repeated the same question and added "don't know what to say a luggage ladder is a luggage ladder"? I asked him to hold and asked the information people the question and they had no idea what he meant. Oh, and he hung up again .
Finally got the shuttle. It was packed with about 25 people with seats for 20. The driver was very nice .
Reached the hotel and as expected there was a 25 person line up and for the first 20 minutes 1 employee at the front desk. When the second arrived the 1st stopped helping customers for 10 minutes.
The hotel si filthy.hallways beat up .they look like a social housing building I volunteer at . Our room stunk of urine . No exaggeration here. We travel a lot and stay in all types of places in 1st and 3rd world. This was the worst and it cost 210 dollars per night. Sleep in the airport if you have to but stay away from this dump.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Findlay Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, February 27, 2014
Aloha Findlay Q,

On behalf of the staff and management of the Airport Honolulu Hotel we would like to thank you for staying with us.

We would also like to sincerely apologize for the inconveniences in service you received while here at the hotel. This level of service is not what we expect from our associates and so we will look into it. Regarding your room, we do apologize the smell you encountered. This is unlike our Housekeeping staff, who get great reviews from our guests. We will investigate your concerns.

I would like to speak to you about this incident, so please feel free to contact me at (808) 837-5931.

Thank you again for your stay and review.

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Honolulu hotels

Level Contributor
118 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed February 20, 2014 via mobile

This hotel is one of the two choices if you need to stay right at Honolulu airport. The price/performance is steep, especially when comparing it with hotels in much nicer locations in the islands. We stayed here twice, once upon arriving and having to sleep before our flight to Maui and once before leaving the islands, having to catch a very early flight back to LAX. The rooms are very basic, free wifi though, but the place is quite tired already. Pluses are the friendly staff, free shuttle to the terminals and also breakfast was nice.

Stayed February 2014, traveled as a couple
Helpful?
3 Thank Mike_the_Voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Manager at Airport Honolulu Hotel, responded to this review, February 21, 2014
Aloha Mike_the_Voyager,

Thank you for your most recent stay at Airport Honolulu Hotel and for writing a review.

Regarding the pricing of our hotel, we do offer competitive rates compared to the hotels in Waikiki. Considering the additional charges for a taxi to and from the airport ($70) and that most hotels in Waikiki charge a resort fee of at least $25 a night, our rates are reasonable.

We offer great rates for those needing a quick stay before an early flight, as well as amenities that help assist our guests who are looking for a close hotel to the airport, such as a complimentary 24 hour shuttle and free wi-fi.

We thank you for your feedback and thank you for acknowledging our friendly staff. We look forward to welcoming you back in the future.

Mahalo,
Brent Kitsu
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Honolulu Hotel

Property: Airport Honolulu Hotel
Address: 3401 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1909 (Formerly Ohana Honolulu Airport Hotel)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Airport Honolulu Hotel 2.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Airport Honolulu Hotel located is located 2 miles from Honolulu International Airport. Complimentary 24 hour airport shuttle service is available to and from the Airport. All rooms have a microwave and a refrigerator. Nearest hotel Hickam AFB, Pearl Harbor Naval Station and Fort Shafter. Property located 4 miles to cruise ship departures and 8 miles from Waikiki. Aloha Stadium, Home of the ProBowl is two miles away. Waipio Sports Complex is 15 minutes away. ... more   less 
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Also Known As:
Honolulu Airport Hotel
Airport Honolulu Hotel Hawaii

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