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“Disappointing Start to Trip”

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Airport Honolulu Hotel
Ranked #62 of 84 Hotels in Honolulu
Reviewed November 9, 2012

We had 24 hours in Honolulu before flying on to Chicago from Australia and I booked this hotel as we had stayed at the Outrigger Reef a couple of years ago and believed it would be of a similar quality. Unfortunately, on arrival we discovered it was on a different scale and not up to our expectations.

When we booked in we were given a room in another building. We started on the long trek to the room and decided we didn't want to stay so far away from reception so we returned and were happy to wait until a room became available. We were told it could take a few hours but as soon as we had eaten breakfast, we were given our room. It was quite comfortable though the air conditioner was very noisy. This is an old hotel and the air conditioners do need to be replaced.

We discovered that there isn't anywhere to eat in the hotel at lunchtime and for the evening meal we had to take the shuttle to the Best Western Plaza Hotel which apparently is a sister hotel where we had a hamburger. This was not quite what we expected and it wasn't a good start to our 5 week trip. Luckily, once we left Honolulu things did pick up.

We did sit around the pool for a couple of hours but it wasn't anything special not as I had imagined when looking at the photos of the hotel.

The shuttle next morning left as soon as we went downstairs which was a bonus though we did have to wait at least 30-40 minutes for it when we first arrived in Honolulu after a long tiring flight.

  • Stayed: September 2012, traveled as a couple
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Thank Aussiegal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 - 669 of 1,049 reviews

Reviewed November 8, 2012

We stayed one night at this property on our way to the Big Island during our recent journey.

This is a not a vacation-destination hotel; but as an in-transit hotel, it is convenient and reasonably priced.

We were both exhausted from a long day and got a good nights sleep on the bed here.
The room was clean and the staff freindly. The shuttle service was efficient and quick.

If you need to overnight in Honolulu before you fly out the next day, this is an excellent option.

Room Tip: We stayed on the 3rd floor; it was quiet, though the elevators are a little old and creaky. We wo...
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  • Stayed: October 2012, traveled as a couple
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Thank rcftommay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

My husband and I spent one night here, after a flight from Auckland and going to Maui the next day.
The good was a decent room, comfortable bed, pleasant staff.
The bad - having to wait nearly an hour for the shuttle from the airport to the hotel. After a 9 hour flight, and having flown from Sydney to Auckland the previous day, all we wanted was a bed to sleep in. We waited about half an hour for the shuttle after I first called, then some more after a second call. The shuttle driver said he hadn't been told we were waiting, but who knows? No apology from the receptionist either.
I certainly would have reviewed the property higher, if not for this. We didn't use the restaurant or pool, so can't comment on either. Our return shuttle to the airport the next day was fine. Maybe we were just unlucky, but after long flights, it wasn't the ideal start to our Hawaiian holiday.

  • Stayed: November 2012, traveled with family
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Thank dragonlady2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Airport Honolulu Hotel, responded to this reviewResponded November 7, 2012

Aloha and thank you for taking the time to review us. We sincerely apologize for the delayed pick up from our shuttle service. After many hours of flight from Auckland, we can understand how tired, sleepy and anxious you must have been to get in bed to rest. Thank you for your patience and understanding. We pride ourselves is providing personalized aloha hospitality - we hope you will give us another opportunity to prove our commitment to you. Thank you for staying with us.

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Reviewed November 5, 2012

We stayed here for a 2 night layover before heading to Maui. Have to say, they have some of the speediest airport pick up and drop off I have ever experienced.
Check in was slow since they only had one person working the front desk anytime we went by. Just remember you are on island time and relax!! The job was done well and checking in and out was painless.
The pool area is nice and clean. Could have used more pool towels around but we got by.
My only complaint would be that we were in the second part of the building; not connected to where check in is. Schlepping 4 large bags through the halls and across the parking lot, up the elevator and down another hall was exhausting.
Room was clean and great for the rest we needed.
Took the local bus to get downtown and to Waikiki beach. $2.00 per person each way; allow for approximately an hour to get there. It sure beats driving in the traffic of Honolulu.

  • Stayed: October 2012, traveled on business
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1  Thank pokey89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Decided to have a brief stopover en route to a wedding in Palm Springs from Australia so I would arrive sans jet lag. The Airport Honolulu Hotel would appear to be the only airport hotel I have ever stayed in that has no facility for guests who stay for a portion of a day rather than the usual overnight in at 2pm out by 10pm scenario. I required a room from 7am until 9pm and was charged for two nights, despite the fact that there was cleaning staff on duty when I checked out (meaning the room could have been serviced for an incoming guest).
The room was clean and exceptionally comfortable. Great bed, good blackout curtains so I could sleep for several hours during my brief stay.
Free shuttle bus too and from the airport is a plus. Courtesy phone as you leave the airport arrival area gives quick, free access and the van was there within minutes.
In house restaurant was good standard fare, not ridiculously expensive but only open three nights. Other nights (like the Thursday I was there) the hotel shuttles guests to the Best Western down the road which is a bit fiddly (but the food, once again, was reasonably priced and not bad). Very busy, full of family groups. Not a large number of choices nearby if you want to dine elsewhere.
Front-of-house staff were pleasant and courteous.
Pool area was clean and well maintained.

Room Tip: If you want to sleep during the day take earplugs. Highway on one side, pool on the other with lots...
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  • Stayed: September 2012, traveled solo
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1  Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Airport Honolulu Hotel, responded to this reviewResponded November 7, 2012

Aloha and thank you for taking the time to review us. Many guests from Austrailia and New Zealand stay with us due to our location to the airport and take advantage of the 24 hr complimentary shuttle service to and from the airport. Unfortunately we do not offer day rates as we have many guests from all segments. By offering nightly rates we become consistent with many return guests and provide rates that are competitive and affordable. We look forward to the capital improvements planned in 2013 and hope you will return to see the improvements. Mahalo for staying with us.

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Reviewed November 2, 2012

Used to go here every couple months visiting family, mainly for location. But recently left a valuable coat in room, called same day,said never was a coat. My word against housekeeping, so someone goat my leather dress jacket I got a new hotel to go to.

  • Stayed: October 2012, traveled with family
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1  Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Airport Honolulu Hotel, responded to this reviewResponded November 5, 2012

Aloha and Mahalo for your comments. We are attentive and detailed when it comes to any lost and found items. All items are documented and followed up with a call to the guest as soon as possible if the items are left or found in the hotel. Please contact us so we may follow up with you. Thank you for staying with us.

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Reviewed November 1, 2012

Compared to many hotels in Honolulu, this hotel is fairly outdated. It has very welcoming staff, and an interesting lobby, but beyond that things pretty much go downhill. Rooms are dingy and shabby - it could ruin a good trip for the fastidious traveler. You have to keep an open mind. Rooms have very basic furniture, and they are certainly clean. Our beds was well used but not overly uncomfortable. Halls have a pronounced musty odor. Towels in out bathroom smelled of chlorine. One outstanding and redeeming factor, however, is the proximity to the airport and frequency of the shuttle service. The shuttle makes getting to and from the airport very easy. I wouldn't recommend this hotel unless you have no choice and must be near the airport.

Room Tip: I would recommend a top floor room.
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  • Stayed: October 2012, traveled with family
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1  Thank omegaman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Airport Honolulu Hotel, responded to this reviewResponded November 7, 2012

Aloha and thank you for reviewing us. Our location to the airport is most prominant as we are only 5 minutes away and provide 24 hr complimentary shuttle service. We are excited to be investing capital dollars in improving our hotel in 2013 with upgrades in all rooms and capital improvements in our public areas. We have taken your comments and made sure to follow up with each department, thank you for taking the time to make us aware. Mahalo for staying with us.

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Additional Information about Airport Honolulu Hotel

Address: 3401 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1909 (Formerly Ohana Honolulu Airport Hotel)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Business Hotel in Honolulu
Price Range: $159 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Airport Honolulu Hotel 2.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Airport Honolulu Hotel located is located 2 miles from Honolulu International Airport. Complimentary 24 hour airport shuttle service is available to and from the Airport. All rooms have a microwave and a refrigerator. Nearest hotel Hickam AFB, Pearl Harbor Naval Station and Fort Shafter. Property located 4 miles to cruise ship departures and 8 miles from Waikiki. Aloha Stadium, Home of the ProBowl is two miles away. Waipio Sports Complex is 15 minutes away. ... more   less 
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Also Known As:
Honolulu Airport Hotel
Airport Honolulu Hotel Hawaii

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