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“Big resort,busy but can see draw for some”

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Hilton Hawaiian Village Waikiki Beach Resort
Ranked #41 of 84 Hotels in Honolulu
Certificate of Excellence
Saskatoon
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Big resort,busy but can see draw for some”
Reviewed February 21, 2013

Room in Tapa has limited view and would recommend rainbow or Ali for view. Not a relaxing atmosphere but convenient for conference. Hotel lobby a bit hectic and not best first impression but lots of pools,shops,water sports so one could see why a family might like the one stop resort.
So if you want a busy resort this is a good choice.

Room Tip: Rainbow or Ali for views. ABC store on site so great for buying everything.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GatronomicDelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Marin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 20, 2013

I will go to Mexico from now on. Service and friendliness is just not Hilton Wiakiki or Hilton Wiakola's thing. They only are nice or responsive when they bring the check. I have tried several times to vacation at these destinations and I would rather pay more and get better service, but at the prices they charge you would think you would get a friendly attitude. Sorry Hilton no more vacations for me here.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
4 Thank catdemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, March 13, 2013
Aloha catdemar,

Thank you for choosing to stay at the Hilton Hawaiian Village! We regret to hear that we did not meet your expectation in servicing you. Our goal is to make every guest feel valued and cared for and we do sincerely apologize if we did not succeed in this. We appreciate you taking your time to write a review as we are continuously striving to improve in providing the best customer service to our guests. We hope you will reconsider and provide us with another opportunity to service you.

Mahalo,

Hilton Hawaiian Village Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 20, 2013

I just arrived home form 8 days in Ohau, staying at the Hawaiian Village. The Ali'i Tower made the ttrip very relaxing. We had an ocean front room which was large and well appointed. The housekeeping was excellent and the provided toiletries were wonderful. I wish I knew where to buy them because they were labeled just for the Ali'i. I especially enjoyed the 2nd floor pool deck, as the chaises were well cushioned and the umbrellas were plentiful, when you prefered shade. The towels were luxurious and plenttiful, no towel card required. The patio bar area was a pleasant place to sit for the fireworks and to listen to the music of the Friday night show. My only complaint was the $25.00 resort fee. I believe such fees should either be optional or included in the initial price. The Village was a pleasant area to walk and window shop, it was never crowed but still vibrant. If you have to stay in Honolulu I believe that this is the place to stay. I was vacationing, my companion was on business. As Hilton Gold members we were given a continental breakfast each morning which was extremely good with cereal, wonderful muffins, bowls of fresh fruit, juice toast bagels, etc. Serve yourself, but very good clean up serice and pleasant employees.

Room Tip: Others in our group were located in different towers and they all commented that the Ali'i Tower...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PollyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tullahoma, Tennessee
Level Contributor
197 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed February 19, 2013

We were put up in the hotel by our airline, due to a problem with our plane. We ended up getting three free nights in the hotel and free meals for the whole stay (not a bad deal) United Mileage Plus Premier is worth the extra dough. The hotel and the area are just stunning, we had a great time. Every single person we talked to that worked there just seemed as though they didn't want us to be there and that we were inconveniencing them by our presence.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
1 Thank JRockTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, March 12, 2013
Aloha jr37388,

Thank you for choosing to stay at the Hilton Hawaiian Village. We are pleased to hear that you had a great time and found the hotel area stunning. We regret to hear that we did not succeed in sharing the aloha sprit with you. We appreciate you taking your time to write a review as we are continuously striving to improve in providing the best customer service to our guest. We hope you return to our resort and provide us with another opportunity to service you and share the aloha spirit.

Mahalo,

Hilton Hawaiian Village Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
irvine, ca
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 19, 2013

Most hotels in Waikiki are not "resorts." IMO. This property is very pretty. It has the largest stretch of sand. Many stretches on Waikiki are so narrow, it is hard to find a spot. Hotel is great. Our tower rooms were a little dated, but still good. The not so good part is that this hotel is a bit far from the heart of Waikiki, so you may need to take a long walk or a short drive to get to many of the restaurants and shops. Pools are good. I wished the water slide was a bit bigger. Still, my favorite family spot of the Waikiki beach front hotels.

Room Tip: Everything on the Hotel premise is very expensive. Take a walk for less expensive and better eating...
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  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank ptirvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 18, 2013

The Hilton Hawaiian Village is spectacularly located on Waikiki Beach. The Rainbow Tower has amazing views of the beach and the ocean. There are several stores and restaurants on the property as well. The prices at the various bars and restaurants on the property are quite frankly, too high for the quality, but that is common with resorts. Take the initiative and walk a few blocks into Waikiki's retail district and you will find more options and if you look around, much better pricing and options. Admittedly, the facility is far from new, but most of the properties in the area have some age to them. The Hilton has clearly spent time and money working to keep the facility up to modern standards while maintaining a level of affordability. This is a fine facility for families, couples, and business types as well. The only real downside with this facility is that the bars and restaurants are simply too expensive for the average vacation traveler to use on a regular basis.

Room Tip: Ask for the Rainbow Tower and specify that you want a room facing the ocean or towards Diamondhead.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarge3618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 18, 2013

We stayed at three different towers on the resort - the Rainbow Tower, the Kalia Tower, and the Ali'i Tower. Each room was fine, very clean, comfortable with different but very nice views. The Kalia Tower is part of the Hilton Grand Vacation Club where we have a membership. We had a one bedroom "plus" there with a kitchen/living/dining room and two balconies. We bracketed our HGVC stay with one night in each of the two above mentioned towers. Although the $25/night resort fee is annoying and not that useful for us as we had only 1 night in each, it is comparable to most other similar hotels. Each pool is nice and the beach is beautiful (although it is also annoying that there is a separate $15 charge for each chaise lounge on the beach - so we skipped it and hung out at the pool where there was no additional charge and just waiked on the beach). The restaurants on the property are expensive, but we had a very nice buffet breakfast with an ocean view the first morning. The more casual Tropics restaurant and bar- also on the beachfront has good bands playing in the evening. Service in all 3 towers was great. Location is prime - a walkable distance to the Ala Moana Shopping Center and in the other direction the high end luxury shopping street near the Royal Hawaiian.
street near the Royal Hawaiin

Room Tip: Even though the Kalia Tower is closest to the street, and our room partially faced the street, there...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CNPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Property: Hilton Hawaiian Village Waikiki Beach Resort
Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Honolulu
#16 Spa Hotel in Honolulu
#18 Luxury Hotel in Honolulu
#24 Business Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#25 On the Beach Hotel in Honolulu
#33 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Number of rooms: 2900
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the best value with more amenities than any other hotel in Waikiki. Imagine five spectacular pools and the largest beach front Super Pool, best waterslides in Waikiki, surfing lessons, Duke Kahanamoku Lagoon for kayak and stand-up paddleboard fun. We have the only pier on Waikiki Beach which provides easy access to catamaran rides and Atlantis submarine adventures. The resort is home to Waikiki's only 5 night a week Waikiki Starlight Luau, a full-service, award-winning children's program for kids ages 5-12. Mandara Spa and over 20 restaurants and lounges, 90 shops and services, daily cultural activities, nightly entertainment and lush tropical gardens, and waterfalls. Every Friday night we light the skies with our Friday Night Fireworks Spectacular! ... more   less 
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Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

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