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Hilton Hawaiian Village Waikiki Beach Resort
Ranked #47 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed November 7, 2012

We stayed on the 22nd floor in the Rainbow Tower looking out over the ocean and the mariner.
The views were spectactular both night and day. The king size bed was very comfortable as was the new bathroom with the shower over the bath which seems standard in all accommodation in Hawaii. The only thing missing from the room was a couch to relax in, so we had to lay on the bed to watch television. Being in a corner suite we had two balconies, so to watch television we had to look to our right which became very uncomfortable. The tea & coffee facilities were fine but the fridge was very small to house our drinks. The grounds were amazing with pools in every direction you looked. Yes even the penguins and turtles amused us. The restaurants were very good as were the gift shops. The fireworks were on every Friday night which made people head for the beach for the best view. The distance from the centre of town could be a concern however its a great walk along the beach and into town. We both enjoyed our stay at this resort especially in the historic Rainbow Tower.

Room Tip: Ask for a room with a couch. Avoid the hilton vacation club people who will try to sell you a hotel...
  • Stayed: September 2012, traveled as a couple
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Thank sandy0970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,037 - 9,043 of 14,994 reviews

Reviewed November 6, 2012

Starting with the positive... the resort is in a great location with plenty of shopping (gotta love the ABC Store) and a good selection of places to eat on the resort property including a Benihana. But be forewarned, it's in a busy place... There is a little penguin and turtle exhibit in between the buildings which is fun to visit. There is a "bus depot" on site so it's easy to catch shuttles to all the attractions, the beds are comfy, and you get a fridge. Unfortunately, the room was just average (basic) and the service really lacking. I got a lot of "NO" answers (i.e. NO room service at the hotel (at all!), NO take out/pick up at hotel restaurants, NO call down for valet service, NO swim toys in the pool, NO credit card purchases at the towel desk, NO rooms available in the oceanfront Rainbow Tower at check-in, etc.). At check-in, I was told the pool with waterslides was for timeshare guests but they would "allow us to use it" (that's good becasue it's advertised on their website!). All the pools were grossly overcrowded, there were NO lounge chairs available (not one), and there were 20 people in the mid-size jacuzzi at one time. No food/drink service at the pool. A lot of the staff seemed just bothered to be there. It's an ok place to stay if you just need a bed and shower while you visit elsewhere on the island. I wouldn't recommend staying there for a relaxing "resort vacation"...

Room Tip: The Rainbow Tower is the preferred oceanfront location on the property.
  • Stayed: November 2012, traveled with family
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3  Thank wanderluster44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded November 11, 2012

Aloha wanderluster44,

Mahalo for choosing the Hilton Hawaiian Village! Reservations are honored as confirmed and we apologize the highly desired oceanfront room in our iconic Rainbow Tower was unavailable during your stay. As a popular resort destination, HHV heeds to the preferences of our guests for fresher, faster, and more convenient food offerings. As a result, our Fresh Connection concept launched on October 1st, 2012 in lieu of traditional room service. Fresh Connection offers a selection of freshly prepared menu items that can either be delivered to your room (breakfast and dinner delivery available at this time), ordered in advance for window pickup, or guests can simply stop in to “grab and go.” In addition to Fresh Connection there is also a selection of other restaurants in HHV that provides take-out service. Poolside service is available at the Super Pool made possible thru the adjoining Hau Tree Bar. Chaise lounge chairs are available at all of our pools throughout the resort on a first come basis with no reservations. We kindly ask that water toys not be used in any of HHV’s pools to ensure the safety of all our guests. All pools, with the exception of the Alii Pool (exclusive to guests staying in the Alii Tower), are open for use to all registered guests. We appreciate your understanding that our valet team retrieves cars as guests present claim tickets at the desk to avoid holding traffic that can cause our guests to be delayed thru the driveway. Thank you for expressing your concerns and we look forward to welcoming you back to HHV for a more enjoyable visit.

Mahalo,
Hilton Hawaiian Village Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

I want to rate this place higher, I really do but you rate a property for your living quarters and depending on what tower you're in, you're dealing with sub-Motel 6 quality here.

Reviews for this hotel tend to be mixed and that's largely because the different towers are basically different hotels. Some have been freshly remodeled and they tend to get the best ratings while others are in such bad shape that they shouldn't even be occupied and that's not an exaggeration.

The Good:

Employees - Everyone is polite, everyone moves to the side to make way for you if you're on a path... They do a great job of instilling in the staff that the guest is just that: a guest. I have zero complaints about the staff. Everyone was marvelous.

The Grounds - Stores, beaches, pools, ponds, penguins (yeah, penguins), bars, etc. The beach can sometimes be an afterthought just because there is so much to do on property. You're never bored.

PS3's in every room - Bring your blu-rays or video games! These are free so that's very cool.

Free movie rentals - When checking in you're presented with a card that you can use in automated video rental machines found in the lobby of each building. No cost. That's a pretty neat feature.

The Bad:

Diamond Head Tower - They put us in a one bedroom on the 14th floor of this tower. The tower appears to be one of the last to not be remodeled. Elevators are old, the lobby is old, the hallways are old and worst of all: the rooms are old but not just old, dirty as well. You can forgive the former but the ladder is harder to forget. We've stayed in older rooms that were clean. These were not.

Where to start... The couch is old, lumpy, stained and hard. The top railing on our deck is loose, like very loose. The furniture is old and doesn't match. The sink drains really slowly. The fridge is set in a cabinet with doors that you need to lift to close and they're moldy inside because the fridge is leaking water. Yes, really. The air conditioning in the bedroom barely works. The walls and doors are dirty... This is basic stuff. Just clean them. The wall has an area about 20 inches long where the paint has been scraped off. A few of the lights aren't working; they just flicker. The shower is dirty, the grout is dirty, etc.

Do you see a trend here? I'm not picky. I can handle something a bit dated but this isn't dated; it's way past it's prime and it's dirty. The Diamond Head tower is on par with a roach motel which is pathetic. People plan their vacations months, years in advance and then to come and see this is just disappointing, especially when the hotel complex says "Hilton".

What really irks me though is that many of the complaints on here are about the Diamond Head tower and Hilton responds to these posts, apologizes that the hotel didn't meet the reviewer's expectations and then goes on to tell them that they hope they'll give them another chance. Please, it's insulting. You guys work here and know these buildings... You just shouldn't be renting rooms in this building if it's in such sorry shape. You're charging what? $300 a night? For this money there a MANY better hotels on the island. And this is what really bothers me.

What's worse is they're constantly trying to get you to take tours of the Hilton timeshare program and when you take the tour and tell your sales associate what tower you're staying in they cringe, as if they know that it's a hole. Then she went on to tell us that if we were owners we wouldn't ever have to deal with that. Seriously? This is how you sell someone a timeshare? "Hey listen, we couldn't manage to put you in a modern, clean building during your short stay with us but trust us and give us even more money and that won't happen... probably."

This place would get 1 star were it not for the staff and the grounds because the room was painful. Avoid at all costs if you're going to be booked into the Diamond Head. The Rainbow Tower was recently renovated so it's safe. I'm not sure on the other towers. I would go out of my way to confirm that I am not booked in the Diamond Head when making a reservation. Seriously, if you pay $300+ a night to stay in this tower you are going to be upset and disappointed. What kind of company is clueless enough to completely botch the service they've sold you and then tries to upsell you to avoid their own shortcomings?

Summary: Love the grounds, love the employees, hate the room. If you can get a modern room this is a 5 star resort. If you don't get one you'll wonder why you didn't just opt for a Motel 6 instead.

Room Tip: Avoid Diamond Head tower at all costs. Make sure you know what tower your room is in when booking.
  • Stayed: November 2012, traveled with family
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5  Thank rmushadisright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded November 10, 2012

Aloha rmushadisright,

Mahalo for choosing the Hilton Hawaiian Village! We are sorry to hear of your dissatisfaction with the accommodations that we have provided you and wished we could have provided a more satisfactory suite during your visit. We appreciate your review that highlights specific areas for improvement as we continue to further progress in our commitment to providing only the best in accommodations and services for our guests. Thank you for your comments and we look forward to serving you again.

Mahalo,
Hilton Hawaiian Village Guest Services Team

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Reviewed November 5, 2012

This place is huge. It was a little confusing getting around and seemed to be planned that way to keep people in the village. After check-in we were sent to the concierge for a couple of water bottles, which was a thinly veiled pitch for a timeshare tour. Tours all pick up at the “Bus Depot” (follow the signs) not at the front lobby. We stayed in an oceanfront king Rainbow Tower room for 3 nights. The room was large for a hotel room – it looked like it could have been two rooms at one time. There were two thermostats, one on each side of the bed in the middle of the room. There were two balconies, couch with a chaise lounge, desk, small refrigerator, closet, and a large bathroom with a separate tub and walk-in shower. We were on the 22nd floor. The elevator system was interesting – outside the elevators we had to key in the destination floor. Once in the elevator there is no floor selection so no getting in the elevator without selecting the floor first. If you accidentally choose the wrong floor you have to get off and try again. There were people everywhere; the whole property seemed crowded all the time. We chose this property rather than something more secluded due to the location. We were only here for a few days before heading to Kauai for a week. We were in a great location to view the Friday night fireworks from the balcony – great show!

  • Stayed: October 2012, traveled as a couple
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2  Thank LovetoScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We just stayed one night after our cruise and before flying home. I am so grateful it was only one night. If you are comfortable in crowds and with high end stores and restaurants and thrive in these conditions, you might like this facility but we didn't find it peaceful at all. The beach is lovely, the view at open air restaurant on the beach was great, too, but the view is an expensive one! Our room was "resort view" but had a very large balcony. The problem is the balcony was very dirty, loaded with cigarette butts and looked like it hadn't been swept in a while. We booked a room with a king bed but got a room with two double beds. Double beds? Really? Queens would have been OK but my husband and I are not comfortable in sharing a small double bed, so we had to sleep apart. I don't understand double beds at a high end hotel in this day and age. The room decor was gold "meh". Nothing special and seemed dated.

I am a Hilton Honors member and have been very pleased with other Hilton properties but this one was a bit of a disappointment. Mostly due to the crowds and the room condition. I will say the service was great (all around, from the front desk to the restaurant to the valet service) and mahalo for that.

  • Stayed: November 2012, traveled as a couple
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1  Thank ByzantineDixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this reviewResponded November 10, 2012

Aloha ByzantineDixie,

Mahalo for choosing the Hilton Hawaiian Village! We apologize for falling short of providing you a clean and comfortable room that is up to Hilton standards of service. We appreciate your loyalty as a valued Hhonors member and will use your feedback to improve our resort and offerings. We look forward to providing you and your husband a more pleasant stay on future visits.

Mahalo,
Hilton Hawaiian Village Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Check in was a breeze. The staff was very helpful both checking in at 10 AM and holding our bags for chcking out at 1 PM. We had a late flight (10:50 PM), and they offered us a suite for free for one hour so we could enjoy the accomodations and pool, then clean up for our flight. H ow many places do that? They also have their own shopping center in a village type atmosphere that just begs you to go see every store. You can walk to many attractions, like the Ala Moana shopping center. The beach is just outside your door, if you want a change from the pools.
Everything else is just a hotel.

Room Tip: There are more than one seperate towers that have ocean views. I would ask your travel agent to spec...
  • Stayed: September 2012, traveled with friends
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Thank knowlesmeadville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Despite some of the reviews here the renovation "inconveniences" weren't that bad. I was in the Kalia Tower and I only heard it once during my week long stay. Good points: Big resort - lots to walk around and see; decor is very relaxing and nice; lots of history and famous guests - from Elvis to Michael Jackson; fireworks show on Friday is fun. Bad: I found it really big! Some of the towers are far (as in 5+ min walk) from the beach. Overall I liked the hotel and really enjoyed my first trip to Hawaii. It was just me and my mom traveling.

Room Tip: Ask to be away from the construction and they will accommodate. If you want to work out regularly a...
  • Stayed: November 2012, traveled with family
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Thank d_kin31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Honolulu
#17 Spa Hotel in Honolulu
#21 Luxury Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#24 Business Hotel in Honolulu
#26 On the Beach Hotel in Honolulu
#33 Family Hotel in Honolulu
Price Range: $223 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Number of rooms: 2900
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the best value with more amenities than any other hotel in Waikiki. Imagine five spectacular pools and the largest beach front Super Pool, best waterslides in Waikiki, surfing lessons, Duke Kahanamoku Lagoon for kayak and stand-up paddleboard fun. We have the only pier on Waikiki Beach which provides easy access to catamaran rides and Atlantis submarine adventures. The resort is home to Waikiki's only 5 night a week Waikiki Starlight Luau, a full-service, award-winning children's program for kids ages 5-12. Mandara Spa and over 20 restaurants and lounges, 90 shops and services, daily cultural activities, nightly entertainment and lush tropical gardens, and waterfalls. Every Friday night we light the skies with our Friday Night Fireworks Spectacular! ... more   less 
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Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

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