Booked Hawaii Prince Hotel through Expedias secret Hotels so were not sure what to expect. We were pleasantly surprised by the facilities- our room on the 5th floor had a large balcony overlooking the pool and Marina. The bathroom was huge with a separate shower and toilet stall (with frosted glass divider) and impressed us with it's decor. The beds were confortable and room was dark. However, the best thing about this hotel was how quiet it was at night. After a long flight through the night from Australia to get an uninterrupted night's sleep was wonderful.
This hotel though does not offer the same level of customer service as the Embassy Suites (also reviewed). On arrival at 11.30am after a long flight we were told there was no possibility of an early check in (on transferring to Embassy the next day the front desk immediately rang through to housekeeping and requested our room be prepared as early as possible - and we ended up checking in three hours early). After wandering around Waikiki waiting for the time to pass until we checked in (a good 15-20 minutes walk from Hawaii Prince) we went to the pool deck and tried to get a drink. The bar staff advised she was on the phone to her Manager and would help us as soon as she could (surely a paying customer takes precedence!) - it was another 20 minutes before we were able to be served. The pool itself was very cold - though a dip in the spa made up for it.
I would definitely recommend it for a first night in if needing to recover from jetlag or if wanting to be away from the noise of Waikiki. Though compared to other hotels it lacked any warmth and customer service. I would rate it far more highly if there was more attention paid to the way guests were treated.
- Official Description (provided by the hotel):
- Gracious hospitality. Exceptional value. Resort charge of $31.41 (inclusive of tax). The following are included in the daily resort charge: • Daily Self-parking for 1 vehicle per room • Daily Unlimited Internet connections, In-room and within lobby and pool areas • Daily Two Bottles of Water per room • One 4-cup packet coffee daily • Amenity Package Upon Arrival (2 Toothbrushes, Toothpaste, Shaving Cream and Razor) one per room • Complimentary Hawaii Prince Shuttle Service to Waikiki/Golf Course and Ala Moana Shopping center on a daily scheduled route • 1 Eco Shopping Bag per room per stay • 20% off Hotel Guest Golf Rate per person daily • 20% off Breakfast Buffet at Prince Court per person • 2 welcome drinks per room upon arrival only. Choice of Domestic Beer, House Wine, Soft Drink , Coffee/Tea • Complimentary Local and Toll Free calls • Complimentary 60 minutes of international phone calls daily per room Daily Resort Charge and Included Amenities subject to change ... more less
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- Also Known As:
- Prince Hotel Hawaii
- Prince Hotel Honolulu
- Hawaii Hotel Prince
- Honolulu Prince Hotel
- Hawaii Prince Hotel Waikiki Honolulu