We booked to stay in apartment #1401 in Oct 2012. From the moment we walked into the apartment we had problems.
> No hot water
>No kettle to BOIL hot water for the dishes
>Leaking toilet in bathroom
>Only a few light globes in the apartment that worked
>Ants in the bedroom and bathroom
>only two cereal bowls for 5 people and the rest of the crockery was old ,cracked and chipped
>disgusting tea towels supplied that had to be pried open
>exposed wires hanging out of skirting in main bedroom
>outdoor furniture too dirty to even sit on
>tired ,thin towels
>mattresses in the bedroom disgusting
We contacted the owner almost straight away. She said she would send out the caretaker. He didn't even bother to come over but when she rang us back she said that he had sorted everything out...obviously not the case!! We told her this but she did not offer to sort anything out. 2 members of our party moved out as the thought of spending even one night there was unbearable . The 3 of us that were left stayed thinking that maybe the owner would come over the next day with clean tea towels, some spare bowls , apologetic and offering to fix the hot water system. NOT THE CASE. The next day the 3rd person moved out. My husband and I followed as by the 3rd day, still with no hot water we were desperate. We informed her that we were moving and that we would like a refund. She said she would only do this if she could rebook the room which was highly unlikely that this would happen at such short notice. So hence we all moved out to the hotel next door at greater expense to ourselves.
This was in Oct 2012, it it now Jan 2013 and we have only been forwarded a portion of our bond.
This woman is incouragable. She very rarely replies to my emails and when she does she blames us for using all the Hot Water and for leaving food on the benches. Which is ridiculous seeing as the ants were there on our arrival and there was never any hot water to start with.
I hope that anyone out there thinking of booking this apartment reads this review first and saves themselves the holiday dramas that we had to go thru
- Also Known As:
- Big Surf Hotel Honolulu
- Big Surf Hawaii/Honolulu