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“Fair Hotel No Major Complaints” 3 of 5 bubbles
Review of Aston Waikiki Sunset

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Aston Waikiki Sunset
Regina, Canada
Level Contributor
73 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Fair Hotel No Major Complaints”
3 of 5 bubbles Reviewed February 10, 2014

We stayed at this hotel in January 2014. It was very easy check - in and the location to the beach, Zoo, and bus routes were good.

The rooms were not huge by any means but were very comfortable and fairly clean.

One big issue for us was that we booked our vacation as a family together one year in advance...well two of our rooms were together on floor 27 with the third floor being on floor 11... a few days later at our request we were moved to the same floor as the others.

the pool and BBQ areas were good ... one suggestion for the pool is to be there before noon as the sun then gets covered by the building.

Waikiki area to me I expected more as i quite often heard of the beach, sights, and shopping.... i really enjoyed the sights and family time but the rest to me was not up to par with other vacations I have been on... the beach was not that great and was busy, the shopping was expensive, no need for a car (unless sight seeing outside of Waikiki) as parking is almost impossible and very$$$$, Pearl Harbor was my highlight of the vacation.

If i was ever to come back i likely would stay at this hotel again if they can meet my families needs.

Room Tip: The higher you are the more expensive the rates are - check the website as they give you a good brea...
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  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ReginaRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, February 11, 2014
Aloha ReginaRick,

Thank you for taking the time to share your comments on your recent stay with us. We're glad to hear you enjoyed our rooms and amenities. We apologize we couldn't accommodate your group on the same floor upon arrival, but were able to later during your stay.

Thank you again for your comments and we hope to see you back at the Aston Waikiki Sunset.

Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,353 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
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Milazzo, Italy
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed February 1, 2014

We stayed at the sunset for a week after new years and our room was fantastic, clean and modernized with a nice kitchen and good view of the pool. However, maybe it was the period or the fact that one elevator was down for maintenance, but it was always a long wait to catch an elevator, and then to get to the lobby ..... it was slow. the fact that the pool is on the six floor maybe doesn't help either. I thought the location was convenient, it was five minutes walking to a really nice part of Waikiki beach, and super close to the zoo and kapahulu avenue. It is definitely an average hotel and much different than the more upscale, fancy hotels just a block closer to the beach. It doesn't really have a lobby. Overall, I probably would not go back as we have had better experiences in other hotels, but the Sunset was okay.

Stayed January 2014, traveled with family
Helpful?
1 Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, February 6, 2014
Aloha,

Thank you for taking the time to comment on your recent stay with us. We're glad to hear you enjoyed our rooms, facilities, and location. It was unfortunate that one of the elevators was under maintenance during your stay. In addition, the property was at full capacity, so it did contribute more to the wait.

Again, thank you for your comments and for staying with us.

Mahalo!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 27, 2014

Pool was in the shade, room smelt musty, and hotel was not well located. This is a older hotel which needs updating. Although we did have a great view and enjoyed our balcony. The bathroom was tiny and only had a shower for a two bedroom suite.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank 62286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, February 1, 2014
Aloha and thank you for your comments on your recent stay with us. We do apologize for not meeting your expectations. We are working the our Condominium Association on a lobby and public area renovation project that we hope to begin shortly.
We're glad to hear you enjoyed the view and the balcony.
Thank you again for you comments.

Mahalo!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 26, 2014

if you are looking for average accommodations, this is the hotel for you. No fitness center; no Bar; no restaurant. Only three of the four elevators worked forcing service workers with their carts and a full hotel of tourists to pack into the elevators like riders on a New York subway. "Amenites Exempt" is another way of saying, "if you want coffee and, sweetner packages, (not room service coffee) placed in your room each day, you will have to pay an ADDITIONAL $15.00 PER DAY. Oh, and they will throw in internet, too. To be fair, the rooms were clean, but housekeeping had to be called to have someone come make up the beds. The Hilton has to be a better deal.

Room Tip: Try the Hilton
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  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Guy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, February 1, 2014
Aloha and thank you for your comments on your recent stay with us. The building Condominium Association was notified to contact the vendor of the service issue with the elevator. We do apologize for the inoperable elevator during your stay. The amenity fee program is going on 4 years and have been noted on our website and communicated to all our travel partners. We do apologize if there was any misunderstanding.
Again, I want to thank you for staying with us and your honest comments.

Mahalo!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockton, Massachusetts
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

Nice place to stay - very clean - had a full sized kitchen which was great. Not too far from the beach within walking distance - not a far walk at all. We were looking for a place within walking distance to the beach, restaurants and stores. Nice quiet room - would definitely stay here again. Staff was always very helpful. We spoke to a couple we met on one of our tours and they were staying right across from Waikiki Beach - stated it was very noisy all the time. We told them about our place and they wished they had stayed there. We were glad we chose this place.

Room Tip: Within walking distance to the beach, restaurants and stores - staff was very helpful
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, January 26, 2014
Aloha and thank you for your positive comments on your recent stay with us. Its great to hear how our product, service, and location made your stay enjoyable. Thank you for promoting us as well.
Mahalo for your great comments and we hope to see you back at the Aston Waikiki Sunset.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 18, 2014

Good: the unlimited new release DVD hire system; some staff, close to beach.Kitchen facilities good, beds in room small but nice.
Bad:windy and shady pool, no spa pool ( despite being told by reception there were 2), the room was only serviced once in the week ( I had to ring and ask for servicing), expensive tennis raquet hire for old and rubbish racquets ( nice court though), sofa bed uncomfy, some staff not that friendly and be prepared to wait a long time for a lift!!.

We did not choose to stay here, we were double booked by the banyan and so they sent us to Sunset, the rooms were ok if you are not looking for a good recreation deck this would be a good choice for a reasonably priced condo stay

Room Tip: high up, looking at diamond head or beach
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  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank andrea c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, January 26, 2014
Aloha and thank you for sharing your comments on your stay with us. We're glad to hear you enjoyed our amenities we provide. We sincerely apologize for any miscommunication we have caused. Your experience has been shared with the respective departments regarding the product and service.
Mahalo for staying with us and again, thank you for your review of our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed January 12, 2014

We stayed here over the New Year holiday period for 6 nights. Our two bedroom apartment was dated, not very clean and very small. It is not right in the middle of Waikiki so if you want to shop or visit Waikiki beach (not the part that is walled off from the ocean) then it is a bit of a walk which is fine except for the days when it is very humid and hot. With five of us in the apartment it felt very small and the bedroom with the queen bed was so small that we could only put one suitcase in there - the other one had to stay out in the lounge.Could barely walk around to the far side of the bed there was so little space. The place needs some refurbishment - when it was raining and windy the rain came in the bathroom window because it did not shut properly and the whistling of the wind from the ranchslider in the lounge was very loud and annoying for our daughter who was sleeping in the lounge on the sofa bed. Walls in the bathroom were dirty and needed a good clean. Pool only gets sun first thing in the morning and then it is in shade so although it looks like quite a nice pool it is not attractive to go and sit there as it is shady most of the day. Stay here if it is the only option but there are much nicer places to stay. The one postiive thing about the place is that the service was quite good.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jane v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SUNgm808, Manager at Aston Waikiki Sunset, responded to this review, January 18, 2014
Thank you for taking the time to provide your comments on your recent stay with us. We are sorry to hear our two bedroom unit didn't meet your expectation. Your comment regarding the bathroom window and the walls will be shared with our Maintenance Manager and Executive Housekeeper for inspection.
I would like to thank you for complementing the staff on their service.

Mahalo for staying with us and sharing your review of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Waikiki Sunset

Property: Aston Waikiki Sunset
Address: 229 Paoakalani Ave, Honolulu, Oahu, HI 96815-3796
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 45 Specialty Lodging in Honolulu
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston Waikiki Sunset 3*
Number of rooms: 435
Official Description (provided by the hotel):
Enjoy spectacular views of Diamond Head, the blue Pacific, or the Honolulu city lights. Well-suited to families and centrally located in a quiet residential neighborhood just over one block from famous Waikiki beach, this resort offers relaxed island-style living in spacious one and two-bedroom suites with complete kitchens and private lanais. ... more   less 
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Also Known As:
Aston Waikiki Sunset Hotel Honolulu
Resort Quest Waikiki Sunset
Waikiki Sunset Hotel
Aston Waikiki Sunset Hawaii/Honolulu

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