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Aqua Pacific Monarch
Ranked #43 of 84 Hotels in Honolulu
Certificate of Excellence
British Columbia, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Value”
4 of 5 bubbles Reviewed December 12, 2013

We are here now and enjoying it very much.
The hotel web site does not give complete helpful information. The following may help you, as, because it is a condo hotel, one is never sure of what is provided. Because airlines are all about luggage weight, why pack things if you don't have to?
-pool towels are available at the front desk, so no need to bring your own.
-all rooms have blow dryers
-shampoo/conditioner/lotion/soap/bath gel are provided
-paper towels, tea towel, basic cutlery, plates, rice cooker, cups, glasses are provided.
-although they provided packets of ground coffee sealed in round coffee filter packs, it is not good coffee, and you get a few tiny packs of powdered whitener, a single pack of sugar etc that is inadequate, so, be prepared to get take out coffee, or buy grounds at numerous close stores. We use a paper towel as a coffee filter.
-Bring you own salt and pepper or buy at the local grocery store.

The Good
-Charlie at the front desk checked us in and is very helpful. All others that we've encountered are nice as well.
-Location.....3 ABC convenience stores within less than a 1 minute walk. Full sized grocery store called the Food Pantry is a 2 minute walk away. Front door to beach is a 1 minute walk. The views are spectacular as long as you are high up. We are on the 31st floor. Am not sure how high you have to be to get a good view. Pool is on 33rd floor. Great view.
-Large lanai with table and 4 chairs
-Excellent water pressure in shower and plenty of hot water
-Good Housekeeping in suite, corridors and lobby.
-Self serve laundry on 3rd floor in parking garage is handy. Quarters only. $2 wash and $2 dry.

Could Be Improved
-Generally, the room and furnishings are in good shape, but the bathroom tub/shower fixtures need replacing. They are old and shabby. The rubber baseboards in the bathroom are peeling away fron the base of the tub. Multiple layers of silicone etc, just doesn't give a feeling of cleanliness. Tub doesn't drain very well.
- Roof top pool is small with not many lounge chairs. No atmosphere up there. Perhaps a bit of piped in music would help. We whisper to each other so others can't hear our conversations. Too quiet and dead feeling. Pool apron needs repainting. Lots of flaking paint.
-Slow elevators
-Poor lighting. Lamp shades are yellowed out. Dull lighting in kitchen area.

On the whole, we are very pleased. Usually stay at the Sheraton Waikiki, but wanted the ability to have breakfast items etc. at hand, via fridge etc. Would not hesitate to stay here again. Just hope they invest some money on improving some of the older fixtures etc.

Room Tip: Get a 1 bedroom instead of a studio so you get a large lanai rather than just a narrow 'Romeo an...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kareyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AquaHotelsManager, General Manager at Aqua Pacific Monarch, responded to this review, December 24, 2013
Aloha Kareyd,

Thank you for taking the time to share such a detailed review of your recent visit with us. I know that the readers on Tripadvisor really appreciate when a reviewer gives some inside tips so that they can better prepare for their vacation. We are glad to hear that you enjoyed with your time with us and appreciated all of your suggestions for improvement. We agree with your view and are currently working on a number of improvement projects. We hope to welcome you back in the near future.

Warm Regards,

Kahealani Colón
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
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English first
Glasgow, United Kingdom
Level Contributor
147 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed December 5, 2013

The view from the One Bedroom Ocean View rooms is 5 star, but the hotel overall is a bit tired and dated and so 3 star. It's for that reason that I've rated it four star overall. The One Bedroom Ocean View rooms also have a really spacious balcony with table and four chairs. The staff were friendly and there were laundrette facilities. There is also a really good, big supermarket 3 minutes away (called something Pantry). The beach is also an easy 5 minute walk away. Buses stop nearby.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zippitydoodah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 2, 2013 via mobile

Have stayed here 3 times now it is very close to everything and a bus stop outside front door to get to anywhere else far away. Every thing else is in walking distant beach shops all one block away. So have a great stay.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oahu, Hawaii
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

We were here for 14 nights,it was excellent.Unit was clean and tidy and the full kitchen was a bonus.
Serviced every day and the sheets were changed every 3 days.Wifi was included.
All the staff were very helpful.
I suggest you stay on a level as high up as possible,we were on the 20th.

Room Tip: Ask for a unit that has been renovated.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sagamihara, Japan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed November 25, 2013

This was my 6th time to visit Hawaii and it was my first time to visit this hotel or condo.
Part of the name of this hotel has been changed from "Aston" to "Aqua."

We can choose full-kitchen room or kitchenette room and we chose former.
Full-Kitchen rooms are located on every corner of every floor and larger than kitchenette room, but not spacious.

We stayed at this hotel for 11 days / 10 nights.
The room we were assigned was on the 8th floor while this hotel is a 32(or 33) -story building and the 2nd to 5th floor were parking lots.

We could not see even a part of the sea or Diamond Head because our room faces to Kuhio Avenue and another hotel next to ours. We could not open the curtain because if we do, someone who stays at the hotel next to us can see hour room.

Their service was bad. I felt we had a bad deal to stay at this hotel.

1. EVERY DAY, we had some problem.
Insufficient room keeping : They don't replenish coffee and toilet rolls even there was nothing to use. They never clean the floor. I found a receipt on the floor when we first entered this room.
2. Unkindness : They offer a complimentary Wi-Fi service and they change the password every week, but they don't inform us the password change.
3. Expensive parking fee ($25 a day)

Were we the only guests that had those kind of problems? Or Everyone?

The only thing I liked the hotel is the pool on the roof. It is the highest place in Waikiki Area and we can see 360 degrees. It can compensate the poor view from my room.

But I will never stay at this hotel.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LoVeHaWaii2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Vancouver, British Columbia, Canada
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

Have stayed here before. The staff is very helpful and friendly. We had the 29th floor ocean view. Trade winds flow through the open windows, very nice at night. Room was clean. Bathroom is small but who cares, shower and get out. A little noisy in the mornings. We had breaky and lunch in and went out for dinner. Literally 1 minute to the beach. We paid $ 205 a night but looked at next year and is jacked up to $247, so may look elsewhere. Aqua has just recently taken over management so maybe that is why.

Room Tip: Ocean view one bedroom faces the beach and Diamond Head. Get above 12th floor as some exhaust from f...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed November 10, 2013

We stayed the week of Oct 19th-26th Aqua Pacific Monarch the former Aston Pacific Monarch pre cruise on the Pride of America. We had a one bed condo with a city view on the 6th floor. It had two twin beds in the bedroom a small closet with a safe and a queen size bed in the living room & a sofa bed. It was listed as sleeping 5. It could sleep that many but where you would keep your luggage would be a problem. This worked well for the 4 of us. The twin beds will be short for a tall person. The bed in the living was situated in front of the air conditioning unit which blocked the rest of the room from getting any cool air. We immediately move the bed in front of the sliding glass door. This helped but it was still very warm in the bedroom. We kept the curtains closed to help keep it cooler. The curtains did not close tightly. I had brought clothes pin for hand washing laundry. They helped with keeping the early morning sun out. So it really did not matter what view we had because we kept the curtains closed. The lanai was pretty much useless as it was very small &narrow & the view was of the parking garage & the next hotel. We only use it to dry our beach shoes.

The kitchen was equipped with a stove/oven, toaster, refrigerator, coffer maker, dishes/bowls, tea kettle, cup/glasses, pot & pans, silverware, dish soap, paper towels coffee, tea ,sweeter & creamer. We used a couple drawers in the kitchens to put clothes in. There is a laundry room on the 3ed floor $2 to wash $2 to dry. You could buy laundry detergent there we brought some tide pods with us.

They no longer charge the $15 a day amenity fee. The free wifi worked great.

The bathroom has a shower tub combo. They provided bar soap, body wash shampoo & conditioner & fresh towels daily& mid week sheet change. The maid service was very good.
The rooftop pool & hot tub had a beautiful panoramic view from the 32ed floor. We used it almost every day. On Friday night we went up and watch the fireworks.
The location was very convenient to Waikiki Beach a 5 min walk about block & half. We rent 2 chairs & umbrella for $20 for 2hr or $50 for all day. Also one day we took an hr catamaran ride for $20 each. We got on near the beach 2 Duke’s.

Now don’t get me wrong this place is not perfect. The area off lobby near the elevator has a very bad smell as dose the stairway to the pool and the hall leading to our room smelled like garbage possibly due to the garbage shoot in the hall. But once you are in your room no odor could be detected. The couch was tired and definitely some new curtains or blinds would freshen up the condo. But we were there only a week we made the best of it.
We felt safe & comfortable in our home away from home. We spent very little time in our condo with all there is to do and see. Not to mention the shopping! It was like New York City with palm trees lol.

As for the shopping to name a few places the flea market @ the Aloha Stadium is a must on Wed, Sat or Sun. We took a shuttle for $5 each round trip and $1 to get in. We went there on our first full day and did not realize how good the prices really were. We had lunch from the shrimp truck & it was delicious one of many we ate from. There is a free shuttle to Hilo Hattie’s & it will take you to the Flea Market or the Ala Moana Shopping Center. Also there is a shrimp truck in the parking lot of Hilo Hattie’s. Until December, sadly there is the International Market Place. It is slated to be torn down to make way for a Saks Fifth Ave. @ the market there was some great place to grab lunch/dinner. Kings Village is not far from the hotel we notice it from the rooftop pool. One night they had a farmers market & live music. I found some nice souvenirs @ Ross. There is a post office @ the International Market & with a ships it fits box for $16.85 I shipped home my treasures.

We contemplated renting a car and driving to the North Shore. Then we met a shuttle driver while we were @ the flea market & asked him about driving us around for the day. He quotes us $65 each & we felt this was good so we took him up on it. His name was Roz 1-808-699-7224. It was the best day. Roz took us all the way around Oahu. He knew exactly where to stop for the best views, interesting place to see & shop & a shrimp farm & restaurant for lunch called Romy’s. Most importantly he knew where the clean rest rooms were. We would have never found any of this on our own. Not to mention the stories alone the way. He picked us up @ 9a & dropped us off @ 6p @ any time we did not feel rushed. He was a very kind caring man he shared stories about his family & his life. We also use him to take us to the cruise port and to the airport. When we first arrive we used A8 and we had no complaints.

All in all we enjoyed our stay @ the Aqua Pacific Monarch & if in the area would consider staying again. The location to the beach and the action are ideal & the staff where very helpful & friendly.

During the week we attended the Germaine’s Luau it was a long ride in traffic on a bus. But Cousin Kenny helped pass the time joking around & getting people to interact with each other. The Luau will not start until all the buses get there. We must have been the last bus. As soon as we arrived after pictures we were lead to the picnic table about 3 row from the front and we where the first called up in line for the food. It was my first Luau the show was good the food not so much.

I will be glad to answer any questions.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shopping4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aqua Pacific Monarch

Property: Aqua Pacific Monarch
Address: 2427 Kuhio Ave, Honolulu, Oahu, HI 96815-3301 (Formerly Aston Pacific Monarch)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Business Center with Internet Access Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aqua Pacific Monarch 3*
Number of rooms: 216
Official Description (provided by the hotel):
Located in the heart of Waikiki, the renovated Aqua Pacific Monarch is located just 2 short blocks to world-famous Waikiki Beach and steps to the area's best shopping, dining, and nightlife. The hotel features spacious studios and one-bedroom suites, a restaurant, rooftop pool, jet spa, sauna, sundeck, coin-operated laundry facilities and Parking is available for a fee. Aqua Pacific Monarch embodies true convenience for beach life. With our hospitality fee, Aqua Pacific Monarch allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, each room comes with a mini-refrigerator, microwave, kitchenette with granite countertop and stovetops, and 32-inch LCDTVs. ... more   less 
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Also Known As:
Aston Pacific Monarch Hotel Honolulu
Aston Hotel Honolulu
Aston Hotel Pacific Monarch
Resortquest Pacific Monarch Honolulu
Pacific Monarch Hawaii
Resort Quest Pacific Monarch
Aqua Pacific Monarch Hawaii/Honolulu

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