When we arrived, we had been flying all day from the east coast and were looking forward to resting, however the computer system went down at the front desk just as we arrived. Everyone was especially helpful and friendly but Kisha stood out. They stored our luggage, kept us informed and made very helpful suggestions on how to spend our time and arranged for shuttle service to the airport for a connecting flight.
Kisha especially was patient and friendly even though the guests were getting restless.
Once the computer system was up and running George the manager, who was also very understanding and helpful, upgraded our room for our troubles.
One of the ways a hotel stands out is how the staff operates when things don't go well- they were outstanding.
The rooms were very clean and comfortable. We had balconies on two sides giving us a city and partial water view of the bay.
Located next to the International Market and one block from very nice shopping and only a couple blocks from the ocean, this hotel is superbly situated.
The only downside was the lobby seemed a bit old but the rest of the hotel was quite comfortable.
My hats off to the staff and a hearty thank you to George the manager and Kisha behind the desk
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- Also Known As:
- Aqua Waikiki Wave Honolulu
- Waikiki Wave Hawaii/Honolulu