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“Very nice experience” 4 of 5 stars
Review of Coconut Waikiki Hotel

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Coconut Waikiki Hotel
Ranked #23 of 83 Hotels in Honolulu
Certificate of Excellence
Tampa, FL
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice experience”
4 of 5 stars Reviewed April 26, 2013

The room was smell, but otherwise I would say there was little to complain about... All was very well kept and we'll cleaned, the staff seemed nice (though the concierge was not helpful about finding a nearby lite fare restaurant), and the price was right. Good rate for a not large but very nice room.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LarryB34695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, May 10, 2013
Aloha,

Thank you for taking the time to review our hotel. Our housekeeping staff works hard to keep everything fresh & clean and appreciate your recognition.

I am sorry to hear that you found the room to be small for your needs. We offer several different room categories which comes in different sizes and bedding types. If you come stay with us again it would be a good idea to opt for a larger room.

Mahalo,
Daniel Floren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Steamboat Springs, CO
Level Contributor
190 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed April 24, 2013

I stayed here for 5 nights while at a conference with my wife and 12-year old boy. It was an easy 5-7 minute walk to Waikiki Beach with free internet and a decent, but not great complimentary breakfast. In looking at the room options, we opted for an Executive Suite. For about $25 more a night, there was a lot more room than one of their standard rooms, and traveling with a 12-year old, it gave us all more room and extra bathroom. Good value location, but not on the beach. Would certainly stay here again.

Room Tip: Pay a little bit more and get the executive suite.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank otis1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, May 10, 2013
Aloha,

Thank you for your review! I am happy to hear that you were able to utilize our complimentary amenities that we have to offer here at our hotel. The executive suite is a great option when traveling with children because it is so much roomier for only a small price difference. I hope you and your family had a great time with us and hopefully you can return for "strictly" vacation one day!

Mahalo,
Daniel Floren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 21, 2013

Great hotel, they did more than they should to make our stay comfortable and enjoyable. Breakfast was just the right size for the days activities and the weather in Hawaii. It always featured fresh fruit and pastries. There was always hot coffee, tea and chilled water available at the breakfast bar. The tea is made with pineapple, so it is a little bit different it you are use to southern sweet tea. Coffee drinkers will enjoy the coffee at the hotel. I made a trip down to the lobby each morning around 4 AM to get coffee and I took the large cup from the room for my coffee.
The décor is dated but it reminds you of the original Hawaii 5 0. You can just picture yourself living in Hawaii while they are filming Hawaii 5 0. We had plenty of towels and they were changed each day. The bed is comfortable and there is plenty of space to walk around it. The room had a lot of conveniences such as a microwave, coffee maker and dishes. You can bring back your meal to the room and relax after a long day of sight seeing while eating.
The concierge helped us greatly. He made arrangements for transportation, gave us directions and suggested places to go.
The hotel staff made numerous arrangements for us and all of them fell into place without a hitch.

We were on the 6th floor and the noise level was not bad. Honolulu is a town that does not sleep so you have traffic and other noises nearly 24 hours a day. But the room was quiet and peaceful.
I highly recommend this hotel for either a couple of family.

Room Tip: Call the hotel direct and let them know what type of room you want. The higher floors have the bett...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank alphawolfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, April 28, 2013
Aloha,

Mahalo for your very nice review detailing your stay at the Coconut Waikiki Hotel! Glad you enjoyed your stay and had a few Hawaii 5-0 memories envoked!

We're happy you enjoyed the conveniences of the room as well as the decor and location. However, we are especially appreciative of your very kind words of our staff! We pride ourselves on our service and dedication and are very happy your stay was more enjoyable for it! Our concierge is a very knowledgeable individual and it's great he was able to assist you in planning activities and making suggestions! Mahalo for your very nice words - we'll be sure to share them with the rest of the staff.

Take care and if you find your travels bringing you back to Hawaii, we hope to see you again!

Mahalo,

Daniel Floren
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waikoloa, Hawaii
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 15, 2013

Made our reservation as a Best Western hotel; surprised by change. All worked out OK and our group of six people in three rooms was given a hospitality room to clean up in after checking out but before going to catch a late flight. Our room was very small but comfortable and restful.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Enthusiast_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, April 28, 2013
Aloha,

Thanks very much for your review. It's great to see the recent changes had no effect on your trip and that you enjoyed your stay just the same. We were happy to have been able to accomodate you and the others with a hospitality room so you could enjoy a bit more time at the beach on your last day!

Mahalo for staying!

Daniel Floren
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 14, 2013

after a lot of research we booked coconut as we hoped it would be a good midrange hotel given that in honolulu if you want nice you really have to pay for it!
however on the whole we were disappointed
the valet parking is really quite expensive ($26) and there is no off road parking nearby.
of the 6 electric sockets in the room we could only get 2 to work, no main celling light so room was lit by only two lamps which made it very dark
breakfast was about what we expected, toast and mini muffins
main saving grace is that is is central but set back fro the road which does assumedly reduce the noise
staff were helpful on the whole, there is a trip organiser who sits in the lobby who we never ourselves used but he seemed to have a constant supply of smiling customers!

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank affie85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, April 28, 2013
Aloha,

Thank you for taking the time to share your experiences with us. It's unfortunate to learn you were disappointed with your stay.

We're sorry to learn of the trouble with the electrical outlets in your room - that is an issue we will be sure to correct immediately. Our valet parking may seem a bit steep, but it is actually on par with surrounding prices for self-parking. We find it a great value compared to the public parking garages charging about the same price with time limiations.

We are happy to hear you did have a positive experience with our staff and enjoyed the location of the hotel.

Once again, we apologize for your disappointment but we truly appreciate your feedback!

Mahalo again and take care.

Daniel Floren
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London Ontario
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

Away from the hustle bustle but within a short walk to the beach. Perfect hotel and location to tour from. Exceptionally clean, quality linens ie: toweling and bedding and very comfortable, well lit guestroom. A solid 3.5 star hotel well priced for Waikiki. The photos are exactly what you get and the art deco uplifting and refreshing. What makes this hotel so special is the wonderful guest service ...professional and friendly. I highly recommend it and very suitable for couples and seniors.

Room Tip: Rooms overlooking the canal and mountains provide a lovely view...beautiful breeze on the balcony.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Del W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, April 28, 2013
Aloha,

We are thrilled you thoroughly enjoyed your stay with us! It's great to see your high marks on everything from location to value to cleanliness! Thank you so much for your kind words regarding the staff - we try our best to offer a personal, memorable stay. We love what we do and hope it shows through our interactions with all of you!

Mahalo for the recommendation, for staying with us and all of your kinds words!

Daniel Floren
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 11, 2013

My husband and I recently stayed at the Coconut Waikiki in March for three nights. We liked the good customer service, the price, and the valet service. Unfortunately, the cramped room, stains on the carpet and wall, loud AC, lack of view, and spotty Internet connection brings this rating down to 3 stars.

PROS:
+ We opted to pay for the valet, and every time we requested our car it came very quickly.
+ The people at the front desk were friendly and offered to help us find our way to our activities for the day. They also offer beach towels you can bring to Waikiki Beach, which is within walking distance.
+ Compared to other hotels in the area (which are $$$$) this is a more practical option.

CONS:
+ The Internet wasn't reliable and it was very s l o w.
+ The room was pretty small and barely had enough room for our luggage. The view we had was of an apartment complex, so we kept the blinds closed.
+ There were a lot of stains on the carpet, and everything looked cheap once you looked up close.

Choose this hotel if you're looking for a more practical option that won't hurt your wallet as much as The Royal Hawaiian. (I think the amount of money we spent on 3 nights here equaled the amount of one night at some of the 5-star properties close by.) But if you're looking for something more special, I would keep researching for other options.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank pinkargyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut W, Front Office Manager at Coconut Waikiki Hotel, responded to this review, April 28, 2013
Aloha,

Mahalo for choosing us for your getaway in Waikiki. We truly appreciate your nice and honest (the pro's and con's) review of your stay!

Regarding your concerns with the internet, we've happy to report that we are currently upgrading our WiFi network to a more speedy and reliable standard. This installation should be completed within a month. We're sorry to hear of the carpet in your room being stained. We actually have a system in place where we deep-clean the carpets in each room on a rotating basis to prevent and also remove stains. We apologize you experienced this and will be sure to correct the problem on the next rotation of deep cleanings.

It's wonderful to hear you found the front desk friendly and helpful. They work hard and love what they do and will appreciate your kind words! We also agree we offer a great value to our guests with location and service.

Thanks once again for your kind words. We hope you enjoyed your time in Waikiki!

Daniel Floren
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coconut Waikiki Hotel

Property: Coconut Waikiki Hotel
Address: 450 Lewers Street, Honolulu, Oahu, HI 96815-2436
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Honolulu
#22 Romantic Hotel in Honolulu
#32 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Coconut Waikiki Hotel 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Coconut Waikiki Hotel is a refreshing blend of high-tech and mod design, our colorful Art Deco hotel offers a peaceful and playful vibe one block from shopping and only three block from Waikiki Beach. The hotel features a delightfully hip lobby and the following complimentary amenities: WiFi access in-room and throughout hotel, daily local newspaper, local & toll-free calls, 40" or 42" LCD TV's, wet bar, mini-refrigerator, microwave, coffeemaker and safe. A small, intimate pool area with wrap around deck and fitness center are available to all guests. Free continental breakfast is available for all guests. ... more   less 
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Also Known As:
Best Western Honolulu
Best Western Coconut Waikiki
Aqua Coconut Plaza
Coconut Waikiki Hotel Hawaii/Honolulu

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