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“They made a family suffer!!”

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Aston at the Waikiki Banyan
Reviewed November 3, 2013

My elderly parents and a handicap autistic bother were stuck in the elevator. Management, staff and security refused to call emergency. During the hour of being stuck in that elevator staff would yell to them "do not to call 911"and "just wait!" While being stuck in the elevator my parent's phone didn't work and would cut off so they were not able to call 911 anyways. They got so sick waiting and my handicap bother had to defecate on the floor. People in trapped enclosed and in sick condition should wait for emergency, not wait for lazy "elevator man" to take his time to arrive. I suppose my family is lucky none of them didn't have a panic attack, seizure, or die which could have very well happened thanks to your "just wait" treatment.
Even after 30 min of being stuck personnel and staff refused to call the fire department or emergency! When I called security pleading them to call the fire department after 30 min of of being trapped, I was threatened by security James "if we called emergency, you'll be charged over $800.00!" then he hang up.
Hotel guests should not be charged forced tortured and get sick in a stuck elevator! By absolutely no means did the management, staff, or security handle the situation professionally. Clearly there was no rush to help these people stuck getting tired and sick in the elevator. Security and management were also trying to blame "traffic" for the long wait. That entire island can be circled within an hour. Clearly there was no rush to help these people stuck getting tired and sick in the elevator. It practically took and hour before some "elevator man" even set foot on the property.
The treatment towards my family was disgusting torture and absolutely unacceptable!
What should have happened was the fire department should have been called immediately to get trapped people out of a malfunctioning elevator first, then call the "elevator man" to fix the malfunction. Instead security and staff wanted the convenience of fixing the elevator while making my family sick waiting inside it because it was cheaper! Sham on the security management, and staff who were more worried about the elevator rather than the human lives trapped in it. I'm sure if it were your family members stuck in an elevator, you would not leave them to wait for some lazy "elevator man"..

Stayed: November 2013, traveled with family
10  Thank Karma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded December 20, 2013

We were extremely surprise to hear of your families encounter and immediately forwarded your concerns over to the Condominium Association along with the Managing agent that your family had made their arrangements with. Though your family had not made their reservation arrangements with Aston at the Waikiki Banyan, we like to express our sincerest apology for I'm sure this was extremely terrifying for them. We would like to welcome your family back to the stay in one of our units and I will be happy to personally assist them with their reservations. I can be reached at miho.kamanao-espiritu@astonhotels.com

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Reviewed November 2, 2013

I stayed at the Aston Waikiki Banyan for 10 days in October 2013. Location wise, this hotel is good. It about 1 block from the strip/beach and restaurants. Staff were friendly and helpful. Our room was on the 20th floor. The rooms were spacious, the beds comfortable, the shower was a bath/shower. Bed linen is changed every 3 days. We had a kitchen in our apartment which came in handy (eating out at every meal loses its charm after awhile!). The cleaning of the rooms was a bit iffy - in 10 days our room wasn't vacuumed once, and after spending days at the beach, the last thing you want to do is to have a shower and be walking on sand. Overall though, I would recommend this hotel to anyone wanting to stay on Waikiki.

  • Stayed: October 2013, traveled with friends
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3  Thank kle82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded January 4, 2014

We are glad to hear that you enjoyed your stay with us! Look forward in welcoming you back in the near future!

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Reviewed October 31, 2013

Perfect place for two people who want to be close to beach and shops. Well maintained. Rented from Thomas Edwards. My second time there we were there last July and loved it. Has everything you needed and nice updated kitchen.

Room Tip: Call Thomas. He fas 6 units. Is high rise and we were on 29 th floor
  • Stayed: October 2013, traveled with family
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1  Thank karaokecowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded January 4, 2014

We are happy to hear that you had a wonderful vacation!

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Reviewed October 5, 2013

My husband and I and two teenage children stayed at the Waikiki Banyan for 7 nights in September. The room was on the 22nd floor, clean and spacious. The bed in the main bedroom was large and comfortable. My son slept on the fold out sofa bed and my daughter on a rollaway bed. The main bedroom could be separated from the living area by sliding doors.

The daily resort fee included wireless internet access which worked well for the iPad. We could also borrow free DVDs and play station 2 games.

The hotel had a good sized swimming pool and two hot tubs on the recreation deck. There was also a kiosk available for snacks and small meals. On the ground floor there was also a cafe and small convenience store.

The hotel was located 2 blocks from the beach and close to shops, eating places and transport.

We found the reception staff polite and efficient. We booked a day trip through the front desk and had no problems. This is a very family friendly hotel and we were very satisfied with our stay here.

Stayed: September 2013, traveled with family
6  Thank KSMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded December 20, 2013

We are extremely happy to hear that you and your ohana have enjoyed your stay with us. We look forward in welcoming you and your Ohana back to the Aston at the Waikiki Banyan. Happy Holdays to you all!

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Reviewed October 1, 2013

The trip was a honeymoon. We rented the condo via VRBO. The lady who owned the unit was wonderful to work with. The unit was immaculately clean. We had a wonderful vies of Diamond Head and could see a little of the ocean. We were on the 7th floor. The unit is located one block from the ocean. There no charge for parking. Television sets were in the living area as well as the bedroom. The unit was stocked with everything you would need to start the vacation. The owner even brought us breakfast one morning. Unfortunately, the owner is going to discontinue renting the unit.

  • Stayed: August 2013, traveled as a couple
    • Value
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5  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded January 4, 2014

Congratulations! We are happy to hear that you enjoyed your stay on the beautiful island of Oahu!

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Reviewed September 27, 2013

Out of all the rooms in this facility they placed us in a construction zone. There were workmen directly outside our room on the outside wall everyday working on our outdoor deck (that was off limits and full of construction materials). We had to keep our curtains closed all day so we could have some small degree of privacy. It was like living in a dungeon. All I can say after making our reservation over 3 months ago is that they must of overbooked because they were not supposed to place guests where construction was taking place. We did not realize until we checked in to our room that our room would be at the very center of the construction activities. When we made our reservations over 3 months ago they should have told that there were no rooms available if all the many others rooms at this location had already been booked before our reservation.

Room Tip: Make sure your hotel is not under construction and avoid staying at the Aston at the Waikiki Banyan
  • Stayed: September 2013, traveled as a couple
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6  Thank Hank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded January 4, 2014

We sincerely apology to hear about your recent stay with the Aston at the Waikiki Banyan! Though we do try our best not to place guest near the construction at times it happens. We have offered fabulous discounts because of the on going Exterior Building Enhancement , which we are happy to report is scheduled to be completed by April 1st, 2013. Please allow us to make it right, refer to this posting and we'll be happy to offer you a complimentary room upgrade. We look forward in welcoming you back!

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Reviewed September 25, 2013

We were very happy with the Waikiki Banyan! Seriously, we loved everything about it. Pretty and clean apt. with a million dollar view and close to everything. Very friendly staff. The only thing that could be improved might be a 'rope line' at the front desk or some sort of way to logically take the next person standing in line.

Room Tip: Ask for a room that has already been through the remodeling process.
  • Stayed: September 2013, traveled as a couple
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1  Thank EllaH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BANMGR, Manager at Aston at the Waikiki Banyan, responded to this reviewResponded January 4, 2014

We appreciate your comments and happy to hear that you enjoy your recent stay with the Aston at the Waikiki Banyan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston at the Waikiki Banyan

Address: 201 Ohua Ave, Honolulu, Oahu, HI 96815-3653 (Formerly ResortQuest at the Waikiki Banyan)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 46 Specialty Lodging in Honolulu
Price Range: $173 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aston at the Waikiki Banyan 3*
Number of rooms: 876
Official Description (provided by the hotel):
Located just a block from the beach, this exceptionally kid-friendly property features one-bedroom suites that accommodate up to 5 people at no additional charge. It has the best recreation deck in Waikiki, complete with children's playground open late, so you can enjoy it after a day of sightseeing. ... more   less 
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Also Known As:
Aston At The Waikiki Banyan Hotel Honolulu
Resortquest Waikiki Banyan
Waikiki Banyan Hotel
Resort Quest Waikiki Banyan
Aston At The Waikiki Banyan Hawaii/Honolulu

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