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“A Great Staff”

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Aqua Aloha Surf Waikiki
Ranked #63 of 84 Hotels in Honolulu
Los Angeles
1 review
“A Great Staff”
Reviewed September 20, 2012

Notwithstanding the physical challenges of this property, including a much needed upgrade of the rooms and common areas, the entire staff should be commended on their fantastic attitudes and desire to be helpful and pleasant. At every turn, the staff was actually excited about helping the guests and making up for all of the property's shortfalls by their genuine professionalism.

Room Tip: Upper rooms have less street noise.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justtravelinLAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 24, 2012
Aloha "justtravelinLAX",
Mahalo for your kind remarks about our staff. They really are a great team to work with. I am glad you enjoyed your time with us here at the Aqua Aloha Surf and we hope you will return soon.
Take Care,
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,617 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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English first
Kiev, Ukraine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 20, 2012

Very nice location, just 5-7 walk from Waikiki beach, close to shopping, restaurants and bus stop. Clean rooms with all necessary conveniences and accessories. Staff is friendly and helpful. There's free wired interned access in the room and wi-fi in the lobby; the luggage storage room; beach towels on request. Pictures on the hotel web-site correspond to the facts; our expectations were more than justified. The only minus was breakfast - rather poor. But in general, we liked staying here and could recommend this hotel to our friends)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ineska_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 24, 2012
Aloha "IneskaM",
Mahalo for staying with us here at the Aqua Aloha Surf. I appreciate your feedback. We are working to upgrade the continental breakfast.
We look forward to welcoming you back again soon.
Mahalo,
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
2 reviews
Reviewed September 15, 2012

For the price, we weren't expecting luxury accommodations. This hotel is clean, well kept but dated commensurate with the other buildings in the area. It is convenient - easy walking to shopping and dining. The front desk and other staff were friendly, courteous and over the top helpful. We spent three nights there and other guests were there with families and all seem to be very content will the facilities.

Room Tip: Many rooms have twin beds so be sure to ask for a double, queen or king if you're not used to sl...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindy e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 17, 2012
Aloha "Cidy E",
Thank you for sharing your experience here on trip advisor. I hope you will come back and stay with us again soon.
Take Care and Mahalo
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2012 via mobile

•Room - just good enough if you just want to stay in the Cbd without expecting too much.
•Toilet - got clogged x2 and is small so be warned
•Bed - comfortable
• Location - very good because it's very close to shops and is not too noisy
•Pool - small
•Internet - just Down to lobby so I suggest buying a portable wi-fi
Overall - good enough stay but would not come back

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jhazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 17, 2012
Aloha "Jessamine C",
Thank you for choosing the Aqua Aloha Surf for your recent get away to Waikiki.
I appreciate you taking the time to share your experience here on trip advisor.
We hope to welcome you back again soon.
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Valley, Arizona
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 12, 2012

We have stayed here more than once because the hotel, while not fancy, is convenient to restaurants, shopping (including International Market Place), TheBus, and Waikiki Beach. The refrigerator, microwave, and safe are a plus. The staff was helpful. I did have problems with the wi-fi. It is NOT wireless which I wasn't aware of til the last day. The only negative is street noise.

Room Tip: The street side rooms have a view but get a lot of loud street noise. The rooms facing the back are...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrannyJ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 17, 2012
Aloha Granny Jo",
Mahalo for staying with us during your recent visit to Waikiki. I am glad you found our location so convenient.
We look forward to welcoming you back again soon.
Take Care
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longmont, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2012

We stayed here for 6 nights for our 20th anniversary, and were very pleased. The rooms are nice (with fridge and microwave), quiet (which was unexpected in Waikiki), nicely decorated, and clean. The bed was very comfortable. The hotel is close to Waikiki beach, shops, and restaurants. The hotel staff ensured we had a lovely stay. We enjoyed the manager's reception with free drinks, music and magic. The room was somewhat small, as was the pool, but the price more than made up for it. The internet cafe in the lobby was always closed, but the room had free wired internet, and wifi in the lobby.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Penny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 10, 2012
Aloha "Penny358",
Congratulations on your 20th Anniversary!
i am so glad you enjoyed your celebration here in Waikiki and here at the Aloha Surf. We appreciate you taking the time to share your experience here on Trip Advisor.
We look forward to welcoming you back again soon.
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 8, 2012

This place is great! Stayed here for 4 nights to visit my boyfriend and his family. We upgraded to a king bed/balcony room. Although, we rarely used the balcony, it was nice to have although ours was in the back of the hotel which faced apartments on the other street and you could see through the windows of the apts. Tons of great lighting and enough space. The a/c is on the lower part of the wall below a window and is near the loveseat, so it was hard to get the room cool. Bathrooms were clean, no mold on tile! Got this room for a steal for $114/night at my AAA discount. Hotel is closer to Ala Wai than Kuhio but it was quiet and closer to apt buildings which we liked. Everything is within great walking distance, we walked often to Queens Beach and "Walls" (near the zoo) with ease (10-15 min) Saturday night on the strip is jumping with live FREE entertainment as there are many street performers out. Bus stop is around the corner on Kuhio so purchase a visitor pass if you plan on site seeing normally $2.50 per ride/1 free transfer (4 days unlimited use visitor pass for $25) and make sure to hit up Magic Island (across the street from Ala Moana Center) around 7pm for the fireworks display. And HNL has the best bus transit system! Download (iPhone users) DaBus app for searching routes/bus arrival times. And hit up thebus.org for real time GPS for arrivals, bus stop locations and routes. Safe travels!

-Hillary

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hillraesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlohaSurfHotelMgr, General Manager at Aqua Aloha Surf Waikiki, responded to this review, September 10, 2012
Aloha "hillraesue",
Mahalo for staying with us here at the Aqua Aloha Surf. We appreciate your business. Thank you for sharing your experience here on trip advisor.
We hope to welcome you back again soon.
Tim Clark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aqua Aloha Surf Waikiki

Property: Aqua Aloha Surf Waikiki
Address: 444 Kanekapolei Street, Honolulu, Oahu, HI 96815-3099
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 84 Hotels in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Aqua Aloha Surf Waikiki 2.5*
Number of rooms: 202
Official Description (provided by the hotel):
Aqua Aloha Surf Waikiki, one of Waikiki's most popular hotels, is a boutique hotel located 2 blocks to the beach and steps from world class dining and shopping. The large, open air lobby connects to a fitness area and Internet cafe as well as a relaxing pool area with cabanas and barbeque grill lit by tiki torches every evening. Continental breakfast is served complimentary daily for bookings made directly through Aqua. With our hospitality fee, Aqua Aloha Surf allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Interent throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), Beach Towels and Chair rentals, Waikiki Shuttle Service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, Aloha Aqua Surf guest rooms offer AquaBLISS pillow top beds, LCD TV's, mini-refrigerator, a microwave, coffeemaker and safe. Select accommodations offer views of the magical Koolau Mountain range and Ala Wai Golf Course. Self Parking is $25 daily. Note: Oversized vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle, please call the hotel to confirm whether the garage can accommodate the vehicle. ... more   less 
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Also Known As:
Aqua Aloha Surf Waikiki Hotel Honolulu
Aqua Aloha Surf Honolulu
Aloha Surf Hotel
Aqua Aloha Surf Hotel
Aqua Aloha Surf Waikiki Hawaii/Honolulu

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