This one experience ruined a very pleasant stay at Ala Moana Hotel. It is true that it takes only one bad thing to ruin your entire perception of something, and only one bad employee can bring down a hotel's reputation. First of all, let me say that we were very happy with our room, everything was clean, bed was comfortable, we had a great view of the mountains on the 35th floor. It was adjacent to the Ala Moana Mall which was convenient, and away from the touristy chaos of Waikiki. I was ready to write a glowing review and had plans to come back for more.
The one bad thing that happened was at the hotel restaurant for breakfast buffet, the Plantation Cafe. We used the buffet only twice during our stay because we had to be out early sometimes and had no time for breakfast. The food was the usual served for breakfast with hot and cold choices, fruits, bread. The first time we used it was ok, but the second time we ate there, a dishonest employee tampered with my credit card receipt to add his/her tip and changed the total. This is criminal. Let me say that I often tip in cash because I believe our server should be the one to get it, I seldom add the tip to the credit card total. So the reason I caught this was because I always check my purchases online to see my statements and compare with my receipts (I know, OC, I was a victim of identity theft before and am more careful now), and there it was, they added to the tip/gratuity and added up the new total. It was a small amount, $7, 20% of the total plus tax (but really this was a buffet and not sit-down) but the point is they tampered, and I already tipped in cash. There was only 2 of us who ate at $16/pax. Again I go back to the point, they tampered with the receipt!
Ala Moana is a nice hotel. It's a pity that this happened. They have dishonest people. Who doesn't? Lesson learned: encircle your total and put a check mark beside it before signing. (I should've done that)
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- Also Known As:
- Ala Moana Hotel By Mantra Hawaii/Honolulu
- Hotel Ala Moana
- Ala Moana Honolulu