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“Great hotel, some quirks, but overall good value” 4 of 5 bubbles
Review of The New Otani Kaimana Beach Hotel

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The New Otani Kaimana Beach Hotel
Ranked #29 of 84 Hotels in Honolulu
Certificate of Excellence
Dallas
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Great hotel, some quirks, but overall good value”
4 of 5 bubbles Reviewed September 13, 2010

We stayed in room 812 for eight nights, on September 2nd through the 9th. It was an ocean-view deluxe room.

First the negative:

Renovations: The hotel and staff bills itself as newly renovated. Well, the carpet is new, and the bedding was fresh and comfortable, but that's about it with new renovations. The bathroom has peachish/pinkish colored tile with pink grout. The bathroom's wallpaper is pink and green, and the sink has a formica-like countertop over a painted plyboard cabinet. The bathroom's renovation hasn't happened since the 1980's. I feel a little duped by the hotel's website that states, "newly renovated", and shows picture of granite counters, etc... I wish they would be upfront and honest in their ads, and state not all rooms have the complete renovations pictured....when I called to confirm my reservations, the receptionist even stated specifically that all rooms have been newly renovated. A more honest statement would be all rooms have been at least "partially" renovated. The common areas of the hotel, atrium, etc... also do not appear to be newly renovated. The atrium has painted cinder block, the lobby has plain furniture that is outdated and worn. This hotel needs an infusion from an investor of 50 million or so, and it could be a premiere hotel. The potential is there...but, the investment just hasn't been made.

Coffeemaker: There is not a coffeemaker in the room. Called the front desk, and one was brought up quickly. However, on the third day, the hotel did not leave any coffee for the coffeemaker. And, when we called the front desk again, we were told we had to request coffee on a daily basis? Really? What good is a coffeemaker without coffee? However, each of the remaining days, we were provided coffee, without having to further request it.

Staff: The maid service was exceptional, and they were all very friendly and personable. But, all other staff at the hotel, front desk, travel, etc... were very lackadaisical. Most of the staff are Asian, and many of the clientelle are also asian, so maybe this is a cultural difference. But, from the pricepoint of this hotel, I expected a few more smiles and pleasantries. No one was rude. But, no one went out of their way to be friendly or helpful.

Location: To get between the Waikiki strip and the hotel, you have to walk on the sidewalk near the street to get around the park, or the sidewalk near the ocean to get around the park. No biggie, except there are MANY homeless people camping out in Kapiloani Park, and this is a bit disconcerting at night. There are many signs in the park that says no overnight camping, tents, etc... but, obviously those laws are not enforced as there are tents, umbrellas and sleeping bags there at all hours of the night with people in them. I will say, I was never accosted, no one ever begged for money...and, I never felt specifically threatened. There was also always quite a few tourists out and about, so maybe there is safety in numbers. But, I am a guy, and am in shape, etc... I would be concerned for women and older folks walking through.

Natatorium: Our room looked out at the ocean, park, Waikiki and the Natatorium. The Natatorium was once a grand WWI monument but now it is in a bad state of disrepair. From our room we could specifically see the holes in the concrete deck, the wooden plyboard partially covering the holes and the warning signs to keep out, etc... I hope the city renovates this historical place but, at the present it is an eyesore. Add, the eyesore to the homeless camped out and it is not an inviting picture.

Restaurants: I ate breakfast and dinner at the Hau Tree. It was not necessarily to my liking. Amazing view. The service was o.k. Dinner cost 150.00 for two with drinks. Breakfast 50.00 for two. At this price, I expected a lot better food and service. I also ate dinner at the Myoku Restaurant. It was again about 150.00 for two with drinks. However, it was very good and the waitresses were dressed in Kimonos, which was a nice authentic touch. The view is amazing. But, the restaurant looked like some cheap Chinese restaurant off of the interestate. Again, it was probably last decorated in the 1980's. Atmosphere was disappointing. Obviously, the pictures for the internet were tweeked again to make it look a little more up to date than actual. And, for $150.00 I expect a nicer place.

Internet: After spending several thousand dollars at this hotel, restaurant, parking and room, you would think they would print your airline boarding pass for you...but, nope...had to pay $5.00 at their money taking computer. Come on guys...this seems a little petty. Really you couldn't have spared a piece of paper?

Late check out: Our red-eye flight was delayed to an 8 p.m. departure. I requested a late check-out of 4:30 p.m. , which the hotel accomodated. Eventhough there was no one booked for my room for that evening, they still charged $150.00! Again, really? I spent several thousand dollars with you, and you are still charging that much to stay a few hours later? Come on, where is the value added touches that you could provide?

Now the good:

This is the quietest hotel I have ever stayed in. I never heard the neighbors above us, or to the sides, the whole time we were there...except when I was on the balcony and they on theirs! Seriously. Fantastic.

The room was comfortable. It was small as others have stated, but it had ample storage. There was a built -in chest of drawers with five drawers, a small closet with a shelf. A built in for the refrigerator, which had a drawer above. There were shelves over the sink. There was a cabinet under the sink for your toiletries to be nicely put away, and there was shelving near the bed. So, once the luggage was unpacked, the room was very comfortable for two people, and always seemed tidy because of the fantastic storage.

The bed and linens were very comfortable.

The maid service turned down our bed every night and put a small flower on the pillow. That was very nice. But, they also straightened up the room, and replaced towels, etc...So, we effectively had maid service twice a day. How cool is that?

In my opinion San Souci is the best beach on the Waikiki strip. And, this is evident by the number of locals that were also using it. The beach was sandy, (other parts of Waikiki are rocky). There is a natural reef not far out, so the water is calm, and there is good snorkeling. And, this hotel is right on the beach...so, easy to run to your room for a break, and then right back out.

The location of this hotel is also fantastic, (except for the homeless in the park)....I love the fact that the hotel was a 10 minute stroll from the strip. We could enjoy all the restaurants, night-life, shopping, and happenings on the strip, and then quickly retreat to our quiet hotel. What a treat...the best of both worlds.

The view was breathtaking, (except for the neglected Natatorium). Lying in bed we looked out over the ocean, and could see part of Waikiki. From other vantage points in the room, you could see the park, and residential areas of the city, etc...It was so cool to observe the happenings of the Waikiki Strip, and at the same time the calm and quiet of the ocean.

This is my 4th trip to Honolulu, and at this pricepoint, overall has been the best value for the price. It is not a Lodge of the 4 Seasons, or a "W". But, it is quiet and very clean. It could be exceptional with some more renovations and more personable staff....but, I guess that would change the pricepoint.

I will definitely stay here again. And, would definitely recommend this hotel to friends. Albeit, if the walk through the park is a concern to you, I would suggest taking a taxi, which would be a minimal charge from the strip to the hotel....as it is hardly half of a mile in distance.

I hope the city works on the Natatorium and the homeless population. And, I hope the hotel works on the staffing and renovations, with these tweeks....it could be a premier location and hotel

Tip to those visiting Oahu. The Waikiki strip is fantastic...and a lot of fun. But, definitely rent a car and check out the other parts of the island....particularly Lanikai and the North Shore....a whole different vibe, less touristy and pristine beaches. Hike Pali Lookout, and checkout the rainforest hikes....beautiful

  • Stayed September 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank jvmaddux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 31, 2010

Best value really in honolulu. It has its own intimate setting that separates it from waikiki but still be part of waikiki. A buddy told me about this place and I was skeptical at first but everything about our stay exceeded expectations. Would definitely come back and recommend to friends.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank shibuya23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 25, 2010

We stayed at the New Otani for our minimoon and it was awesome!! We got a great room with Diamond Head, Kapiolani Park and Ocean Views! The hotel is impeccably clean, the room is not huge but it has space enough for two, luggages and beach stuff. The lanais are great, the bed is comfy. The Loccitane products in the bathroom are a great treat!! =D We live in honolulu, so we got a great deal for kama'aina rate. Besides, we love kaimana beach. And the Miyako restaurant (located in the 2nd floor) is an amazing experience! Definitly would stay again and recommend to everyone.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank anacarolHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 6, 2010

Beautiful hotel. Close to Zoo and Aquarium. Great snorkeling out front and a good surf break. Really felt like we had our own private beach. Stunning rooms with all the amenities and a dreamy comfy bed. Stayed at a New Otani in Tokyo for 2 months with IBM years ago.... Was the nicest hotel I have have ever stayed at until the Kaimana. This is really a nice hotel.

Best part was Tom Forbes at the desk in the lobby. He set us up with boards, golf reservations on a beautiful course and a car rental. Felt like we were dealing with an old friend. Sat for hours talking with him in the lobby. Seemed to know everything worthwhile to do and gave a lot of free advice...and sunscreen ;-)

  • Stayed January 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FOSSILBOYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middle Island, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 28, 2010

Ten years ago we were married on the lanai of this hotel. We just went back for our 10 year anniversary. Service was still attentive, and accommodations were very comfortable. The view is AMAZING. The beach is quiet, and although it's a bit of a walk to downtown Waikiki, it's worth the trade off for a tranquil beach. It's heavenly. Our 3 year old fit in just fine. Hau Tree Lanai is very tasty--try the Eggs Benedict!! It was an excellent vacation, both times we didn't want to leave this paradise!

  • Stayed February 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sarahito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Absecon, New Jersey
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 24, 2010

This is not the most luxurious hotel but, very clean and tidy. We upgraded to an ocean view room (you can get it cheaper by requesting it at check in instead of at the time of making the reservation) which was a very nice and clean room. We looked at other rooms and suites which were older and somewhat run down. Staff was very attentive. Room service was quick and food was always very good. Location is great; easy walk to hustle and bustle of Waikiki yet quiet in immediate area of hotel. Beach at hotel is very nice. Hotel has beach amenities such as, towels and chairs, nice outdoor restaurant, and on premise laundry. VERY comfortable beds! There was an $18.00/day fee for parking (pretty typical for Honolulu). I will definitely stay here again... as long as I can get an ocean front room :)

  • Stayed July 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jnonni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 25, 2010

Just south of crazy Waikiki partying and loudness. Lots of Japanese guest - very respectful and quiet. Rooms are very small, but nice and clean. No coffee pot in room - you have to go down for their minimal free coffee service starting at 6:30 am.

  • Stayed June 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank karichelAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The New Otani Kaimana Beach Hotel

Property: The New Otani Kaimana Beach Hotel
Address: 2863 Kalakaua Ave., Honolulu, Oahu, HI 96815-4016
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu > Diamond Head - Kapahulu - St. Louis
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#19 Business Hotel in Honolulu
#30 Family Hotel in Honolulu
#34 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The New Otani Kaimana Beach Hotel 3*
Number of rooms: 118
Official Description (provided by the hotel):
Take advantage of its paradisiacal setting, The New Otani Kaimana Beach Hotel is a refreshing escape from the crowds of Waikiki. This boutique hotel sits right on one of Honolulu’s best white-sand beach, cradled next to the slopes of Diamond Head Crater, and located directly across from the 108 acre Kapiolani Park, perfect for those seeking a recreational or romantic. ... more   less 
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Also Known As:
New Otani Kaimana Beach Hotel
New Otani Kaimana Beach Honolulu
Kaimana Beach Hotel
New Otani Hawaii
The New Otani Kaimana Beach Hotel Hawaii/Honolulu

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