1. Rooms were clean
2. Beds were comfortable
3. Staff was smiling and helpful
Welcome to Hawaii, unless you smoke.
If you smoke you are discriminated against at every turn.
Smokers are forced take an elevator to sit or stand in unprotected areas to have a cigarette, regardless of wind, rain, or mosquitoes.
There is one area (P5) that is in the parking structure protected from rain, but is subject to fumes from cars exhaust, gasoline and oil, hardly an equitable situation.
During my stay I incurred 11 mosquito bites, and you can rest assured that if I come down with any disease from those mosquito bites I will be suing Best Western Plaza Hotel and the State of Hawaii for medical bills, discrimination, and distress (disease incurred from mosquito bites, anger at being subjected to mosquitoes in the first place, irritation at being treated like a leper, and the three weeks of itching since then).
While non smokers do have the right to not be subjected to cigarette smoke, smokers also have the right not to be subjected to the elements and disease carrying insects.
To treat half of your guests like this simply because they smoke is ridiculous and unfair, and leaves you open to lawsuits if a guest becomes diseased due to being forced to go into mosquito infested open air areas just to have a cigarette.
Solutions to Problem 1:
A. Best Solution - Provide a smoking lounge on each floor with adequate ventilation fans that remove smoke from the air, comfortable couches and chairs, small tables and ashtrays, wastebaskets and a TV.
This will allow guests a very comfortable place on each floor to smoke away from non smokers, yet still be protected from the elements and disease carrying insects, just like your non smoking guests enjoy.
It would also eliminate the necessity for guests to take an elevator each time they want a cigarette, resulting in all guests being happy, instead of just the half that don’t smoke being happy while the guests who do smoke being irritated and unhappy.
Oh, and it would also negate the possibility of lawsuits resulting from disease incurred while being forced to stand in a cloud of mosquitoes to smoke.
B. Adequate Solution - Provide covered screen enclosed balconies on each floor with chairs or benches, cigarette disposal units or ashtrays, and wastebaskets.
This will allow guests a semi comfortable place to smoke away from non smokers, while protecting them from rain and disease carrying insects.
There would still be wind, which would act as ventilation for the smoking balconies, but smoking guests would not have to take an elevator, or be rained on, or be bitten by mosquitoes.
This solution also negates the possibility of lawsuit due to disease contracted from being forced to feed mosquitoes while having a smoke.
Rooms in the front part of the hotel are subject to loud noise from the freeway.
Cars, motorcycles and trucks go by all night, making it impossible to sleep.
After the first night I had to check out several rooms before I found one quiet enough to allow me to sleep all night.
Solution to Problem 2:
Invest in double paned windows and foam wall insulation in all noisy rooms.
Newsprint cleverly disguised as toilet paper had me bleeding so badly that I had to resort to using washcloths, which I am certain disgusted the maids as much as it disgusted me.
Solution to Problem 3:
At $130.00 per night you can certainly afford to provide toilet paper that is softer than 220 grit sandpaper.
Water temperature in the shower constantly fluctuated every 10 seconds between burning hot and freezing cold.
There was no comfortable or consistent water temperature in the shower at all.
Solution to Problem 4:
Call a plumber.
TV in room on 6th floor has no sound on half of the channels.
Solution to Problem 5:
Call a TV repair man.
Hallway on 11th floor smells like wet dog.
Made me gag every time I walked in.
Solution to Problem 6:
Shampoo carpet until smell is gone.
Beds are made like burritos.
Sheets and blankets are tucked in all around making it necessary for the guest to unmake the bed and then tuck the bottom sheet back in before being able to go to bed.
People like me with medical conditions have difficulty with this chore, and to have to do it every day is irritating and simply exhausting for us.
I ended up having to write a note for the maid to please not make the bed.
Solution to Problem 7:
Tuck only the bottom sheet under the mattress, allow top sheet and blanket to simply drape over the end and sides of the bed.
The Bottom Line:
I will be staying at the Marriot from now on.
I hope that bringing these problems to your attention and offering solutions to these problems will prompt you to improve these situations so your future guests will have a much more pleasant stay at your hotel and actually wish to return.
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- Also Known As:
- Best Western Honolulu
- Best Western The Plaza Hotel Hawaii/Honolulu