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“The Good, the Bad, and the Bottom Line” 2 of 5 bubbles
Review of Best Western The Plaza Hotel

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Best Western The Plaza Hotel
Ranked #50 of 84 Hotels in Honolulu
Kaneohe
1 review
“The Good, the Bad, and the Bottom Line”
2 of 5 bubbles Reviewed January 16, 2011

The Good:

1. Rooms were clean
2. Beds were comfortable
3. Staff was smiling and helpful

The Bad:

Problem 1:
Welcome to Hawaii, unless you smoke.
If you smoke you are discriminated against at every turn.
Smokers are forced take an elevator to sit or stand in unprotected areas to have a cigarette, regardless of wind, rain, or mosquitoes.
There is one area (P5) that is in the parking structure protected from rain, but is subject to fumes from cars exhaust, gasoline and oil, hardly an equitable situation.
During my stay I incurred 11 mosquito bites, and you can rest assured that if I come down with any disease from those mosquito bites I will be suing Best Western Plaza Hotel and the State of Hawaii for medical bills, discrimination, and distress (disease incurred from mosquito bites, anger at being subjected to mosquitoes in the first place, irritation at being treated like a leper, and the three weeks of itching since then).
While non smokers do have the right to not be subjected to cigarette smoke, smokers also have the right not to be subjected to the elements and disease carrying insects.
To treat half of your guests like this simply because they smoke is ridiculous and unfair, and leaves you open to lawsuits if a guest becomes diseased due to being forced to go into mosquito infested open air areas just to have a cigarette.

Solutions to Problem 1:
A. Best Solution - Provide a smoking lounge on each floor with adequate ventilation fans that remove smoke from the air, comfortable couches and chairs, small tables and ashtrays, wastebaskets and a TV.
This will allow guests a very comfortable place on each floor to smoke away from non smokers, yet still be protected from the elements and disease carrying insects, just like your non smoking guests enjoy.
It would also eliminate the necessity for guests to take an elevator each time they want a cigarette, resulting in all guests being happy, instead of just the half that don’t smoke being happy while the guests who do smoke being irritated and unhappy.
Oh, and it would also negate the possibility of lawsuits resulting from disease incurred while being forced to stand in a cloud of mosquitoes to smoke.
B. Adequate Solution - Provide covered screen enclosed balconies on each floor with chairs or benches, cigarette disposal units or ashtrays, and wastebaskets.
This will allow guests a semi comfortable place to smoke away from non smokers, while protecting them from rain and disease carrying insects.
There would still be wind, which would act as ventilation for the smoking balconies, but smoking guests would not have to take an elevator, or be rained on, or be bitten by mosquitoes.
This solution also negates the possibility of lawsuit due to disease contracted from being forced to feed mosquitoes while having a smoke.

Problem 2:
Rooms in the front part of the hotel are subject to loud noise from the freeway.
Cars, motorcycles and trucks go by all night, making it impossible to sleep.
After the first night I had to check out several rooms before I found one quiet enough to allow me to sleep all night.

Solution to Problem 2:
Invest in double paned windows and foam wall insulation in all noisy rooms.

Problem 3:
Newsprint cleverly disguised as toilet paper had me bleeding so badly that I had to resort to using washcloths, which I am certain disgusted the maids as much as it disgusted me.

Solution to Problem 3:
At $130.00 per night you can certainly afford to provide toilet paper that is softer than 220 grit sandpaper.

Problem 4:
Water temperature in the shower constantly fluctuated every 10 seconds between burning hot and freezing cold.
There was no comfortable or consistent water temperature in the shower at all.

Solution to Problem 4:
Call a plumber.

Problem 5:
TV in room on 6th floor has no sound on half of the channels.

Solution to Problem 5:
Call a TV repair man.

Problem 6:
Hallway on 11th floor smells like wet dog.
Made me gag every time I walked in.

Solution to Problem 6:
Shampoo carpet until smell is gone.

Problem 7:
Beds are made like burritos.
Sheets and blankets are tucked in all around making it necessary for the guest to unmake the bed and then tuck the bottom sheet back in before being able to go to bed.
People like me with medical conditions have difficulty with this chore, and to have to do it every day is irritating and simply exhausting for us.
I ended up having to write a note for the maid to please not make the bed.

Solution to Problem 7:
Tuck only the bottom sheet under the mattress, allow top sheet and blanket to simply drape over the end and sides of the bed.

The Bottom Line:
I will be staying at the Marriot from now on.

Final Note:
I hope that bringing these problems to your attention and offering solutions to these problems will prompt you to improve these situations so your future guests will have a much more pleasant stay at your hotel and actually wish to return.

Mahalo

  • Stayed December 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crourke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Best Western The Plaza Hotel, responded to this review, January 18, 2011
Mahalo for taking the time to review your recent stay with us. I sincerely apologize for not meeting your expectations, we will definitely look into some of the concerns you mentioned and address them accordingly.
As you have mentioned, the state of Hawaii does have strict smoking regulations however, we do have several designated smoking areas around the hotel for your smoking pleasure.
We are also a proud pet friendly hotel and we have a designated recreational area for your canine friends as well.
Mahalo nui loa (Thank you very much) for staying with us and we look forward to your return to our friendly island.
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1,286 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Sydney, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed January 10, 2011

All in all the location was good and the hotel reasonable if you have an early flight to catch. I read the reviews before selecting this hotel and was surprised that the issue with the airconditioning was not raised more often. You are unable to change the setting or turn off the in room air conditioning. The noise and force coming from the vent would put a 747 to shame. The alarm clock was inoperable and when reception was notified they suggested setting the alarm on a cell phone. A depressing end to a wonderful Hawaii experience. Go to Waikiki instead and get up 30 mins earlier.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Branko55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Best Western The Plaza Hotel, responded to this review, January 11, 2011
Mahalo for taking the time to review your recent stay with us. I sincerely apologize for the discrepancies in your room, we will definitely correct the discrepancies you mentioned.

We are located 5 minutes away from the Honolulu airport and our complimentary shuttle service will save you time, money and hassle from having to rent/return a car for an additional day.

Mahalo nui loa (Thank you very much) for staying with us and we look forward to your return to our exciting island.
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Travelers are raving about these Honolulu hotels

Quebec
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed January 9, 2011

Perfect if you just want to sleep before an early flight. If you have time and if money is not an issue, sleeping in Waikiki should be considered.
This hotel is trapped between highway ramps. The highway noise in the pool court is ridiculous.
Very limited restaurant options. We ended up eating at the corner pizza place. Pizza was very good.

  • Stayed January 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank djsunshine99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 6, 2011

Our stay at this hotel was perfect. We arrived after 11 hours on the airplane and the hotel shuttle transported us to the hotel with no fuss or problem. (Two days before our flight to Hawaii, my husband fell on the ice at home and pulled muscles, ligaments, and tendons in his knee. The emergency room doctor fitted him with a brace to limit the knee movement and sent him on his way with crutches and a request that he see a specialist.) We had no time for that! Therefore, I needed to change my reservation to a room set up for a person with disabilities. (No bathtub, just a shower) This hotel accommodated our needs at the last minute. The driver of the van took care of the luggage also getting it to our room. Our friends stayed in a corner room, which was larger than ours with windows on two sides. Their room was clean and comfortable as well.
Our room was nice, clean, and met our needs. We felt safe, welcomed, and respected. We appreciate what was done at the last minute to help us have a restful stay before we flew out to Kauai. The room was on the 6th floor but road noise was not a problem as noted in other posts.
We only ate breakfast at the hotel and it was as we requested. The price was not out of line with other urban hotels. I read many reviews before we made the decision to stay here. I realize some were unhappy with the hotel. We were very happy with our stay. We will stay at this hotel on our return to Honolulu and the final leg of our vacation. This is a fine hotel to stay overnight. It is not a resort but matches “Marriott Courtyard” and is so convenient to the airport. No big taxi fee!
Even with the crutches and knee brace, we went into Waikiki for a day on “The Bus” As a travel note… It would be good to recognize landmarks from the hotel is on the way out, so you can find it in the dark later. However, the bus driver was gracious and told us when to get off. We found Waikiki interesting and expensive so a one-day visit was enough. You won’t be sorry you stayed in this hotel for a night or two as you rest up for other flights.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CGNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Best Western The Plaza Hotel, responded to this review, January 11, 2011
Mahalo for taking the time to review your recent stay with us. We truly appreciate your positive comments on our amenities and our team members. We are glad that you enjoyed your stay with us and took advantage of our complimentary shuttle service. We always try our best to accommodate all our guest's requests to ensure a pleasant stay.

Mahalo Nui Loa (Thank you very much) for staying with us and we hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed January 2, 2011

This is an airport hotel- don't book if you are looking for sand and Waikiki! But if you need easy access to the airport and don't want to pay a billion, stay here! Very clean, the hosts were so kind and helpful and the shuttle drivers were excellent. They offered great assistance and advice! The shuttle goes back and forth from the airport every half hour- no worries for those early flights home.

  • Stayed January 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeanniegreenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Best Western The Plaza Hotel, responded to this review, January 4, 2011
Mahalo for taking the time to review you recent stay with us. We appreciate your positive comments on our 24 hours shuttle service and our team members. We are located conveniently close to the airport so you can spend more time resting before your flight returning home.

Mahalo nui loa (Thank you very much) for staying with us and we look forward to your return to our unique island.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
127 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed December 27, 2010

Stayed here one night, kind of loud since it's right under the freeway but, great staff, clean rooms, good food at the on-site restaurant. Free shuttle to and from the airport and if you want to rent a car, A1 Hawaii cars is right next door and are great people too.

  • Stayed December 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank adigerol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RudyFao, Manager at Best Western The Plaza Hotel, responded to this review, December 29, 2010
Aloha and Mahalo for taking the time to review your recent stay at our Best Western The Plaza Hotel. We are glad that you enjoyed your stay with us and utilized our hotel amenities.
We are conveniently located by the Honolulu airport and our complimentary shuttle service makes it a breeze to get to and from the airport.

Mahalo Nui Loa for staying with us and we hope you have the opportunity to return to our beautiful island soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed December 12, 2010

I was on an Army-directed move to Hawaii and stayed at the hotel for 9 weeks.

The waiters and waitress in the on-site restaurant were efficient, warm and friendly. I actually enjoyed eating breakfast there every morning. Top notch!

The Front Desk staff were also attentive. Mena is the best-she remembered my name from Day 1. I can't say enough good things abour her efficiency and attention to detail.

  • Stayed October 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PJHono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western The Plaza Hotel

Property: Best Western The Plaza Hotel
Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu

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