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“Family hotel, not a party hotel” 5 of 5 bubbles
Review of Best Western The Plaza Hotel

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Best Western The Plaza Hotel
Ranked #50 of 84 Hotels in Honolulu
1 review
“Family hotel, not a party hotel”
5 of 5 bubbles Reviewed August 16, 2010

If you are traveling w/ family then this is a great place. The lady that helped us, Cynthia, was very hospitable and honest. She refunded the extra money that we paid after she realized i was active duty here on orders. I didn't know they had lower rates for military. She actually called up to our room and said "come down to the front desk w/ your orders so I can give you what we owe you." This hotel could have easily taken advantage and gotten away with overcharge. Not only that but maid service was great, staff were friendly (i can only speak for us of course), the room most importantly was very clean and adequate.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank json23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,286 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Aiea, Hawaii
Level Contributor
178 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
3 of 5 bubbles Reviewed August 16, 2010

Stayed One-night August 13th
Total Guest: 3
7th Floor Room

Cleanliness: No problems here, expectations met for this type of property

Service: Could use a little more smiles, but overall does a good job with dealing with the varying type of guests that stay at this airport hotel.

Location: Yes, its only 5-10 minutes away from the Airport, but your in an Industrial Type of area. Waikiki Beach is about 25 minutes away. Good location for military personnel. Pearl Harbor Naval Base and Hickam AFB is about 10 minutes away.

Value: In my opinion, the $109 a night I paid for this room night was too expensive. I consider this property comparable to a Days Inn or Super 8. For this type of room and industrial location, room rate should be between $75 to $89. Parking a car is an additional $10 per night. A FREE 24-hour airport shuttle is available.

Rooms: Room we had was a perfect rectangle shape room with ample space for 3 people.

Sleep Quality: Poor, in addition to the airport being close by, the Airport Viaduct Freeway is a mere 20 yards away from the building. So, please bring earplugs if you plan on sleeping.

Another issue is Security. Parking Garage and Guest Room access use the same elevator. So basically, anyone can pull into the garage, hop into the elevator and press any button above 5 and your immediately in the Guest Room corridor. If your in the middle of nowhere, then maybe this would not be an issue. But when your near the airport and adjacent to a industrial zoned area security can be issue.

  • Stayed August 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SGerard_S84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed August 12, 2010

This hotel wasn't bad until tonight. The location is convient for the most part. Rooms are clean and most the staff is very nice. Like I said it was cool until like 5 minutes ago was doing laundy, put 2 dollars in the soda machine to try to get change back for the laundry machine. The vendinding machine wouldn't give change back so I go to the front desk kind and courteous as you could be and the lady at the front desk was not only rude but also said I was wasting her time straight to my face. If that isn't bad service I don't know what is, Her job is to make people feel welcomed and she made me want to leave this very night! Do not stay at this hotel!

  • Stayed August 2010
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank flintski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerGMHonolulu, Manager at Best Western The Plaza Hotel, responded to this review, August 13, 2010
Aloha and thank you for taking the time to review the Best Western the Plaza Hotel. We strive to provide service excellence, we apologize for not meeting your expectations. Thank you for providing details so we may follow up.

We wish you a warm island regard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Honolulu hotels

1 review
1 of 5 bubbles Reviewed August 8, 2010

The front desk personnel have very bad service and very snotty!! Very disrespectful, the only nice person in this hotel is the security guard. Rooms by the freeway suck, too much noise. Next time I will spend a lil more money for a better hotel. F*** this hotel!!!

  • Stayed August 2010
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chuco_town_915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OutriggerGMHonolulu, Manager at Best Western The Plaza Hotel, responded to this review, August 13, 2010
Aloha and thank you for taking the time to review the Best Western the Plaza Hotel. We will follow up on the comments you made and pass on your positive comments to our security department. We strive to provide service excellence, we apologize for not meeting your expectations.

We wish you a warm island regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blanchard, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 18, 2010

the security and obviously staff here was very rude and wasnt allowed to DRINK anywheres on premises! which i thought was obscure since i was in honolulu freakin hawaii!!!!! o but they sell it (alcahol) downstairs at a dive hole of a novelty shop. i felt like i was in boot camp more than a beautiful island where its supposed to be paradise. if you want paradise.................this one is not the place to be. beggars everywhere and aweful staffing rates this dump a -99!!!!! look around or spend a little more, but not here. this is a military housing place as far as im concerned! dispicable!!!!!!!

  • Stayed July 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cajunman3371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, July 21, 2010
Aloha and thank you for taking the time to write a review on the Best Western the Plaza Hotel. Our hotel offers a comfortable restaurant where alcohol beverages and other delicous food and beverages are served. We do not allow alchohol comsumption in public areas. The state of Hawaii has very strict laws on public achohol comsumtion and we want to provide all our guests including many families that stay at our property a comfortable, safe and relaxing hotel and public areas. Our location is very convienent to the airport and surrounding businesses and tourist attractions in Honolulu.

Again, thank you for your comments and we hope you will return to Honolulu soon. Warmest island regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Titusville, Florida
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 9, 2010

I stayed with my two teenage grand boys on an overnight before going on to Kauai. This is an older hotel, so don't expect the impossible. But it is very clean, very convenient with airport shuttle and quite well-maintained. The beds were SO comfortable, and the sheets nice and thick. The pillows were plump and generous. The pool is OK. They have a nice restaurant on site, but we were time-constrained, so had breakfast a half block away at a suggested "drive in" type place. We ate open-air. The food was excellent and very reasonable. I definitely recommend this hotel for 1 or 2 nights in Honolulu.

  • Stayed June 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, July 21, 2010
Aloha and thank you for taking the time to write a review on the Best Western the Plaza Hotel.

We apprciate your positive comments and we will share them with our team. We hope you will return to the islands and stay with us again.

Warm island regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 6, 2010

My corporate travel agency booked this hotel for me. If you are traveling on business and/or want to be close to Pearl Harbor or the airport - this is the location for you. Also good for travelers on a budget who don't want to pay top dollar for Waikiki hotels. Small clean room, reasonable rates and parking fees compared to others in Hawaii. Nice cafe on-site. Not a luxury hotel - just a nice clean room and a shower. I had a problem in that I was there on business and needed to work in the room at night. The in-room internet was very very slow: taking 2 min to load a single page. Unfortunately, these smaller hotels contract out their internet service so they don't have to pay a full time IT staff, so I ended up on the phone for 40 min troubleshooting the hotel internet problems myself. Not good. Anyway, they were unable to fix the problem the next day, so I was forced to go to another hotel. It could have been a big hassle with the hotel charging me for checking out early, but nothing could be further from the truth. The Manager - Lance was superb. He understood that I had to work, and no internet was not an option for me. He let me check out extremely late (3PM) and apologized for the inconvenience and even refunded 50% of my one night stay. This guy gets it - now he has a loyal customer every time I come back to Oahu. The service at this hotel could not be better!

  • Stayed June 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kenpeterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonoluluGM, General Manager at Best Western The Plaza Hotel, responded to this review, July 21, 2010
Aloha and thank you for taking the time to write a review on the Best Western the Plaza Hotel.

We apprciate your comments. Our team strives to their best and appreciate guest feedback. We hope you will return to the islands and stay with us again.

Warm island regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Plaza Hotel

Property: Best Western The Plaza Hotel
Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu

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